1) Check you’re eligible to switch from Lebara Mobile
If you’re out of contract with Lebara Mobile, you're free to switch at any time and it won’t cost you anything.
We know it’s very easy to lose track of your contract end date, though. So if you’re not sure, it’s best to give Lebara Mobile's customer support a ring.
You can reach them on 5588 from your Lebara Mobile phone. Or on 020 3059 0304 from any other phone (standard network rates apply).
The Lebara Mobile customer support team are available 9am-5pm every day.
Rather not speak to anyone? You can also find out your contract end date by logging in to your Lebara Mobile account. Or by opening the Lebara Mobile app.
And if you’re interested in switching but want a bit more information first, text INFO to 85075.
2) Contact Lebara Mobile to cancel and get your PAC Code
All good things come to an end. To tell Lebara Mobile you’re ready to leave, just text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join. You don't even need to make a phone call.
If you'd prefer to speak to somebody, just ring Lebara Mobile on one of the numbers in step 1 and ask for your PAC code.
Lebara Mobile is obliged to supply your PAC Code within two hours of your request.
What's critical to note is that PAC Codes expire 30 days after being issued. So if you haven’t used it within this timeframe, you’ll need to contact Lebara Mobile again to get a new one.
3) Find and buy a new phone or SIM deal from Three
Out of contract and ready to switch? Good news. Your next task is to sign up for a new phone contract or SIM only deal from Three. Once you’ve passed Three’s credit checks, you’ll receive your phone in the post.
4) Contact Three to give them your PAC code
We’re almost there now. Next you’ll just to ring Three to give them your PAC. You can reach their customer support team on 0333 338 1001 from a landline (standard network rates apply).
5) Insert your new Three SIM card
If you got a new phone as part of your contract, take the pin-key included in the box and unlock the handset's SIM tray. Then insert your Three SIM card.
If you went for a SIM-only deal instead, you can just put the Three SIM in your existing phone.
While the number transfer is taking place, you’ll be given a temporary phone number that you can use and on which people can contact you.
6) Wait for your number to be transferred
The transfer should be complete the next working day. However, this can vary from network to network and sometimes depends on whether the day after you make your call is a working day or a weekend.