1) Check you’re eligible to switch from Sky Mobile
Assuming you’re out of contract, you’re free to switch from Sky Mobile any time you like and it won’t cost you anything.
Not sure if you’re still under contract? You can find out by contacting Sky Mobile's customer support team on 03300 412 524 from your Sky Mobile phone. Or on 03300 412 524 from any other phone (standard network charges apply).
The support team’s working hours are 8.30am-11pm every day.
If you’d prefer not to call, you can also find out your contract end date by logging in to your Sky Mobile account, or by opening up the Sky Mobile app on your phone.
And if you’re interested in switching but want a bit more information first, text INFO to 85075.
2) Contact Sky Mobile to tell them you want to leave and get your PAC Code
Next item on the agenda is to get in touch with Sky Mobile to tell them you’d like to leave. To do this, just text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join. You don't even need to make a phone call.
If you'd prefer to speak to somebody, just ring Sky Mobile on one of the numbers in step 1, tell them you want to leave and ask for your PAC Code.
It’s a legal requirement that networks provide you with your PAC Code within two hours of your request.
Once you’ve got your PAC Code, you’ll have 30 days to use. Thereafter it expires. So if you haven’t used it within this timeframe, you’ll need to contact Sky Mobile to get a new one.
3) Find and buy a new phone or SIM deal from Three
Out of contract and ready to switch? Good news. Your next task is to sign up for a new phone contract or SIM only deal from Three. Once you’ve passed Three’s credit checks, you’ll receive your phone in the post.
4) Contact Three to give them your PAC code
We’re almost there now. Next you’ll just to ring Three to give them your PAC. You can reach their customer support team on 0333 338 1001 from a landline (standard network rates apply).
5) Insert your new Three SIM card
If you got a new phone as part of your contract, take the pin-key included in the box and unlock the handset's SIM tray. Then insert your Three SIM card.
If you went for a SIM-only deal instead, you can just put the Three SIM in your existing phone.
While the number transfer is taking place, you’ll be given a temporary phone number that you can use and on which people can contact you.
6) Wait for your number to be transferred
The transfer should be complete the next working day. However, this can vary from network to network and sometimes depends on whether the day after you make your call is a working day or a weekend.