1) Coverage and speeds
Ecotalk's service is based on EE's nationwide 4G network. That means you can expect 99% population coverage across the UK, in line with EE.
Average speeds are in line with EE, with customers experiencing an average of 25.64Mbps according to a study by OpenSignal covering the period between December 2017 to February 2018.
Ecotalk's range of benefits include:
Green network. Ecotalk's major selling point is that all its mobile services are powered entirely by green energy. It also invests in acquiring land to return to nature.
Easy to understand, well priced plans. Ecotalk offers just five SIM only plans, with competitive allowances of data, calls and texts. With the option to leave with 30 days' notice, they're flexible too.
EE network. Mobile-phone giant EE's network is the bedrock of Ecotalk's service, meaning customers can expect 99% UK population coverage and comparable 4G speeds.
Ecotalk customers can use their UK monthly data, calls and texts allowances in the EU for no extra charge.
At the time of writing, Ecotalk does not offer any inclusive roaming schemes or add-ons that allow you use your allowances in locations further afield.
4) Customer service
Ecotalk's customer support team is open from 8am-8pm seven days a week.
To get in touch, ring 0333 800 5500 from any phone.
Alternatively, you can get in contact outside-working-hours by email on: email@example.com
5) Find and buy a deal from Virgin Mobile
This is the fun bit. All you need to do is choose a deal from Virgin Mobile and sign up for it through uSwitch.
As you’re probably aware, Virgin Mobile will then conduct some credit checks. After which point, you’ll receive your phone in the post.
6) Contact Virgin Mobile to give them your PAC code
Next up, you’ll need to get in touch with Virgin Mobile to give them your PAC Code. You can do this
You can reach the customer service team on 0345 6000 789 (standard network charges apply).
Opening hours are 8am-12pm every day.
7) Insert your Virgin Mobile SIM
Opted to get a new phone? Okay, you can now use the pin/key in the box to open the SIM tray and insert your Virgin Mobile SIM card.
Plumped for a Virgin Mobile SIM only deal instead? You'll just need to put the SIM in your current phone.
Your phone number won’t be transferred straightaway. But you’ll have a temporary number to use in the interim. So you can still use your phone.
8) Wait for your number to be transferred to Virgin Mobile
Unless a weekend gets in the way, your number transfer should be complete the next working day. And then you’re good to go.