1) Check you’re eligible to switch from iD Mobile
If you’re out of contract with iD Mobile, you’re free to switch network whenever you like and it won’t cost you anything.
In the event that you’re not sure of your contract status, customer support a call on 7777 from your iD Mobile phone. Or you can ring 0333 003 7777 from a landline or any other mobile phone (charges may vary).
Opening hours are 8am-8pm every day of the week.
Don’t want to speak to anyone? You can also find out your contract end date by logging into to your iD Mobile account. Or you can open up the iD Mobile app on your phone and find it there.
2) Contact iD Mobile to cancel and get your PAC Code
Next up, you need to get in touch with iD Mobile and tell them you’re leaving. You can do this by getting in touch on the numbers listed in step 1.
While you’re on the phone to their team, you’ll also need to ask for a PAC Code. This is a short sequence of numbers and letters that's vital for you to transfer your existing phone number to the network you’re joining.
It’s a legal requirement that networks provide you with a PAC Code within two hours of your request.
The important thing to note, though, is that your PAC Code will expire if it’s not used within 30 days.
If, for whatever reason, you don’t get around to using it in that timeframe you’ll need to ring iD Mobile to ask for a new one.
3) Find and buy a deal from Virgin Mobile
This is the fun bit. All you need to do is choose a deal from Virgin Mobile and sign up for it through uSwitch.
As you’re probably aware, Virgin Mobile will then conduct some credit checks. After which point, you’ll receive your phone in the post.
4) Contact Virgin Mobile to give them your PAC code
Next up, you’ll need to get in touch with Virgin Mobile to give them your PAC Code. You can do this
You can reach the customer service team on 0345 6000 789 (standard network charges apply).
Opening hours are 8am-12pm every day.
5) Insert your Virgin Mobile SIM
Opted to get a new phone? Okay, you can now use the pin/key in the box to open the SIM tray and insert your Virgin Mobile SIM card.
Plumped for a Virgin Mobile SIM only deal instead? You'll just need to put the SIM in your current phone.
Your phone number won’t be transferred straightaway. But you’ll have a temporary number to use in the interim. So you can still use your phone.
6) Wait for your number to be transferred to Virgin Mobile
Unless a weekend gets in the way, your number transfer should be complete the next working day. And then you’re good to go.