1) Check you’re eligible to switch from VOXI
If you’re out of contract with VOXI, you’re free to switch any time you like and it won’t cost you anything.
We all know it’s very easy to lose track of your contract end date, though. The good news is that it’s also very easy to get hold of it.
You can either call VOXI's customer support team on 191 on your Voxi phone. Or on 03333 040 191 from any other phone (standard network charges apply).
Opening hours are 8am-9pm every day.
If you’re not in the mood to pick up the phone, you can also find out your contract end date by logging in to your VOXI account.
2) Contact Voxi to cancel your contract and get a PAC Code
Now’s the time to let VOXI know that you’d like to leave. You can do that using the contact numbers listed in step 1.
While you’re on the phone, you’ll also need to ask VOXI for a PAC Code. This is a short sequence of numbers and letters that you’ll need to transfer your current phone number to the network that you’re joining.
The law states that networks must provide you with a PAC Code within two hours of your request.
Once you’ve got your PAC Code, you’ve got 30 days to use it. After which point it expires and you’ll need to request a new one.
3) Find and buy a deal from Virgin Mobile
This is the fun bit. All you need to do is choose a deal from Virgin Mobile and sign up for it through uSwitch.
As you’re probably aware, Virgin Mobile will then conduct some credit checks. After which point, you’ll receive your phone in the post.
4) Contact Virgin Mobile to give them your PAC code
Next up, you’ll need to get in touch with Virgin Mobile to give them your PAC Code. You can do this
You can reach the customer service team on 0345 6000 789 (standard network charges apply).
Opening hours are 8am-12pm every day.
5) Insert your Virgin Mobile SIM
Opted to get a new phone? Okay, you can now use the pin/key in the box to open the SIM tray and insert your Virgin Mobile SIM card.
Plumped for a Virgin Mobile SIM only deal instead? You'll just need to put the SIM in your current phone.
Your phone number won’t be transferred straightaway. But you’ll have a temporary number to use in the interim. So you can still use your phone.
6) Wait for your number to be transferred to Virgin Mobile
Unless a weekend gets in the way, your number transfer should be complete the next working day. And then you’re good to go.