1) Check you’re eligible to switch from BT Mobile
If you’re out of contract you can switch from BT Mobile when you like and it won’t cost you anything to leave.
If you’re not sure if you’re still under contract, you can find out in a number of ways.
One option is to contact BT Mobile customer support on 150 from your mobile phone. Or by calling 0800 800 150 from any other phone (standard network rates apply).
Opening hours are 8am-8pm Monday-Friday and 9am-6pm Saturday and Sunday.
Alternatively, you can find your contract end date by opening the BT Mobile app on your phone. Or by logging in to your BT Mobile account.
And if you’re interested in switching but want a bit more information first, text INFO to 85075.
2) Contact BT Mobile to tell them you want to leave and get a PAC Code
Now’s the time to contact BT Mobile to tell them you’d like to leave. To do this, just text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join.
If you'd prefer to speak to someone, just give BT Mobile a call. You'll find contact numbers and opening hours for customer support in step 1.
It’s a legal requirement that networks provide you with your PAC Code within two hours of your request. When you’ve got it, it’s clever to make a note of it. Just in case.
What’s most important to note, though, is that PAC Codes expire after 30 days. So if you haven’t used yours within this timeframe, you’ll need to get in touch with BT Mobile again to request a new one.
3) Find and buy a phone from Vodafone
So you’re out of contract and ready to switch. That’s great. Your next step is to choose a deal from Vodafone and sign up for it.
Once you’ve passed Vodafone’s credit checks, you’ll receive your phone or SIM in the post.
4) Contact Vodafone and give them your PAC code
Okay, we’re well on our way now. Next, you’ll have to ring Vodafone and tell them your PAC Code.
To get in touch, call Vodafone’s customer support team on 03333 040 191 (standard network rates apply).
5) Insert your new Vodafone SIM card
If you got a new phone, it's time to take your pin-key and unlock the handset's SIM tray. Then insert your Vodafone SIM.
If you opted for a SIM-only deal, you can just put the Vodafone SIM card in your existing phone.
The number transfer won’t take place instantly, but while it’s underway you’ll be given a temporary number to use.
6) Wait for your number to be transferred to Vodafone
Experience tells us that your number transfer should be complete the next working day.
But this depends on the network you’re joining and there are some circumstances under which it may take a bit longer. For instance, if you make your call on a working day or a weekend.