1) Check you’re eligible to switch from FreedomPop
If you’re out of contract with FreedomPop, you’re free to switch at any time and it won’t cost you anything.
To check your contract status or find out your contract end date, you can contact FreedomPop’s customer support team on 0113 887 0823 from your FreedomPop handset or any other phone (standard network charges apply).
Opening hours are 9am-5pm Monday to Friday. The call centre is not open on weekends.
If you prefer not to pick up the phone, you can also check your contract end date by logging into your FreedomPop account. Or within the FreedomPop app on your phone.
2) Contact FreedomPop to cancel and get your PAC Code
Ready to say your goodbyes? Good. Okay, now you’ll need to get in touch with FreedomPop to tell them you’d like to leave. You can contact them on the numbers listed in step 1.
The crucial thing is to remember is to ask for a PAC Code. This is a short sequence of numbers and letters that will enable you to transfer your current phone number to the network you’re planning to join.
Networks are legally obliged to supply your PAC Code within two hours of your request.
When you’ve got your PAC Code, you’ve got 30 days to use it. If you don’t use it within this timeframe, you’ll need to contact FreedomPop again to request a new one.
3) Find and buy a phone from Vodafone
So you’re out of contract and ready to switch. That’s great. Your next step is to choose a deal from Vodafone and sign up for it.
Once you’ve passed Vodafone’s credit checks, you’ll receive your phone or SIM in the post.
4) Contact Vodafone and give them your PAC code
Okay, we’re well on our way now. Next, you’ll have to ring Vodafone and tell them your PAC Code.
To get in touch, call Vodafone’s customer support team on 03333 040 191 (standard network rates apply).
5) Insert your new Vodafone SIM card
If you got a new phone, it's time to take your pin-key and unlock the handset's SIM tray. Then insert your Vodafone SIM.
If you opted for a SIM-only deal, you can just put the Vodafone SIM card in your existing phone.
The number transfer won’t take place instantly, but while it’s underway you’ll be given a temporary number to use.
6) Wait for your number to be transferred to Vodafone
Experience tells us that your number transfer should be complete the next working day.
But this depends on the network you’re joining and there are some circumstances under which it may take a bit longer. For instance, if you make your call on a working day or a weekend.