1) Check you’re eligible to switch from Plusnet Mobile
Assuming you’re out of contract, you’re free to leave Plusnet Mobile for free.
If you’re not sure if you’re still under contract, you can contact Plusnet Mobile’s customer support team by calling 500 from your Plusnet phone.
Alternatively, ring 0800 432 0220 from a landline.
Plusnet’s customer support opening hours are 7.30am to 10pm, every day.
Prefer not to call? Your other option to find out the dates of your contract term is to log in to your Plusnet Mobile account.
And if you’re interested in switching but want a bit more information first, text INFO to 85075.
2) Contact Plusnet Mobile to cancel and get a PAC Code
So you’ve chosen a new phone or SIM from the network you’re joining. Your next task is to text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join.
If you'd prefer to speak to somebody, just give Plusnet a call, tell them you'd like to leave and request your PAC code. You can do this by calling 500 from your Plusnet Mobile phone, or by ringing 0800 432 0220 from a landline (standard network charges apply).
All networks are bound by law to supply customers with their PAC Code within two hours of their request. Once you’ve got it, it’s smart to make a note of it. Just in case.
The important thing to note is that a PAC Code expires after 30 days. If for whatever reason you don’t use your PAC code within this timeframe, you’ll need to make contact with Plusnet Mobile again and request a new code.
3) Find and buy a phone from Vodafone
So you’re out of contract and ready to switch. That’s great. Your next step is to choose a deal from Vodafone and sign up for it.
Once you’ve passed Vodafone’s credit checks, you’ll receive your phone or SIM in the post.
4) Contact Vodafone and give them your PAC code
Okay, we’re well on our way now. Next, you’ll have to ring Vodafone and tell them your PAC Code.
To get in touch, call Vodafone’s customer support team on 03333 040 191 (standard network rates apply).
5) Insert your new Vodafone SIM card
If you got a new phone, it's time to take your pin-key and unlock the handset's SIM tray. Then insert your Vodafone SIM.
If you opted for a SIM-only deal, you can just put the Vodafone SIM card in your existing phone.
The number transfer won’t take place instantly, but while it’s underway you’ll be given a temporary number to use.
6) Wait for your number to be transferred to Vodafone
Experience tells us that your number transfer should be complete the next working day.
But this depends on the network you’re joining and there are some circumstances under which it may take a bit longer. For instance, if you make your call on a working day or a weekend.