1) Check you’re eligible to switch from Sky Mobile
Assuming you’re out of contract, you’re free to switch from Sky Mobile any time you like and it won’t cost you anything.
Not sure if you’re still under contract? You can find out by contacting Sky Mobile's customer support team on 03300 412 524 from your Sky Mobile phone. Or on 03300 412 524 from any other phone (standard network charges apply).
The support team’s working hours are 8.30am-11pm every day.
If you’d prefer not to call, you can also find out your contract end date by logging in to your Sky Mobile account, or by opening up the Sky Mobile app on your phone.
And if you’re interested in switching but want a bit more information first, text INFO to 85075.
2) Contact Sky Mobile to tell them you want to leave and get your PAC Code
Next item on the agenda is to get in touch with Sky Mobile to tell them you’d like to leave. To do this, just text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join. You don't even need to make a phone call.
If you'd prefer to speak to somebody, just ring Sky Mobile on one of the numbers in step 1, tell them you want to leave and ask for your PAC Code.
It’s a legal requirement that networks provide you with your PAC Code within two hours of your request.
Once you’ve got your PAC Code, you’ll have 30 days to use. Thereafter it expires. So if you haven’t used it within this timeframe, you’ll need to contact Sky Mobile to get a new one.
3) Find and buy a phone from Vodafone
So you’re out of contract and ready to switch. That’s great. Your next step is to choose a deal from Vodafone and sign up for it.
Once you’ve passed Vodafone’s credit checks, you’ll receive your phone or SIM in the post.
4) Contact Vodafone and give them your PAC code
Okay, we’re well on our way now. Next, you’ll have to ring Vodafone and tell them your PAC Code.
To get in touch, call Vodafone’s customer support team on 03333 040 191 (standard network rates apply).
5) Insert your new Vodafone SIM card
If you got a new phone, it's time to take your pin-key and unlock the handset's SIM tray. Then insert your Vodafone SIM.
If you opted for a SIM-only deal, you can just put the Vodafone SIM card in your existing phone.
The number transfer won’t take place instantly, but while it’s underway you’ll be given a temporary number to use.
6) Wait for your number to be transferred to Vodafone
Experience tells us that your number transfer should be complete the next working day.
But this depends on the network you’re joining and there are some circumstances under which it may take a bit longer. For instance, if you make your call on a working day or a weekend.