1) Check you’re eligible to switch from SMARTY
If you’re out of contract with SMARTY, you can switch network any time you like and it won’t cost you a thing.
To find out if you’re out of contract, you’ll need to head to the SMARTY site and log in to your account.
Just log in, click on the menu icon, select 'Account settings' and the rest is easy.
And if you’re interested in switching but want a bit more information first, text INFO to 85075.
2) Contact SMARTY to tell them you want to leave and get your PAC code
Your next job is to contact SMARTY to tell them you’d like to leave. To do this, just text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join.
SMARTY doesn’t have a customer service telephone number to call. But if you prefer, you can get in touch by email to request your PAC code via its website.
Once you’re logged in, click on the menu icon. Then choose Account Settings and go from there.
SMARTY will then send your PAC code to you by email. By law, networks have to provide you with your PAC code within two hours of you asking for it. So you won't have long to wait.
3) Find and buy a phone from Vodafone
So you’re out of contract and ready to switch. That’s great. Your next step is to choose a deal from Vodafone and sign up for it.
Once you’ve passed Vodafone’s credit checks, you’ll receive your phone or SIM in the post.
4) Contact Vodafone and give them your PAC code
Okay, we’re well on our way now. Next, you’ll have to ring Vodafone and tell them your PAC Code.
To get in touch, call Vodafone’s customer support team on 03333 040 191 (standard network rates apply).
5) Insert your new Vodafone SIM card
If you got a new phone, it's time to take your pin-key and unlock the handset's SIM tray. Then insert your Vodafone SIM.
If you opted for a SIM-only deal, you can just put the Vodafone SIM card in your existing phone.
The number transfer won’t take place instantly, but while it’s underway you’ll be given a temporary number to use.
6) Wait for your number to be transferred to Vodafone
Experience tells us that your number transfer should be complete the next working day.
But this depends on the network you’re joining and there are some circumstances under which it may take a bit longer. For instance, if you make your call on a working day or a weekend.