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  5. Transferring your number

How to transfer your number from Tesco Mobile to VOXI?

Read more about VOXI

  1. 1) Check you’re eligible to switch from Tesco Mobile

    Certain that you’re out of contract? Good news: that means you’ll be able to switch network for no extra charge.

    If you’re not sure if you’re still under contract or want to check your end date, you can get in touch with Tesco Mobile's customer support by calling 4455 from your Tesco Mobile phone.

    Or you can ring 0345 301 4455 from any other phone (standard network rates apply).

    Opening hours are 8am-9pm Monday-Friday. 8am-8pm Saturdays and 10am-6pm Sundays.

    Alternatively, you can find out your contract end date by logging into your Tesco Mobile account or within the Tesco Mobile app on your phone.

    Decided to keep your existing phone and get a new SIM only deal on a new network? Okay, that means you may need to get your phone unlocked, so it’ll accept the new SIM.

    So while you’re on the phone, make sure you ask Tesco Mobile whether your phone is unlocked. If it is and you want to unlock it, ask them for your pin unlock key (PUK). Tesco Mobile will send you this and you can use it to unlock your handset.

    And if you’re interested in switching but want a bit more information first, text INFO to 85075.

  2. 2) Contact Tesco Mobile to tell them you’re leaving and get your PAC Code

    Parting is such sweet sorrow. But perhaps not in this case.

    Your next job is to get in touch with Tesco Mobile to tell you’d like to leave. Just text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join. You don't even need to make a phone call.

    If you'd prefer to speak to somebody, just ring Tesco Mobile on one of the numbers in step 1, tell them you want to leave and ask for your PAC Code.

    The law states that networks must provide you with your PAC Code within two hours of your request.

    The critical thing to note is that PAC Codes expire after 30 days. If for any reason, you elect not to use your PAC Code during this timeframe, you’ll need to get in touch with Tesco Mobile to request a new one.

  3. 3) Find and buy a SIM from VOXI

    Right, so you’re sure you’re of contract. The next step is to select a SIM-only deal from VOXI and sign up for it through Uswitch.

    VOXI will carry out some credit checks. Once they're out of the way, you’ll receive your SIM card in the post.

  4. 4) Contact VOXI to give them your PAC Code

    Not long to go now. Your next task is to ring VOXI to tell them your PAC Code.

    Get in touch over the phone on 03333 040 191. The call centre’s opening hours are 8am-9pm every day.

  5. 5) Insert the VOXI SIM card in your phone

    Using a pin-key, open up the SIM tray on the side of your phone and insert your Voxi SIM.

    Your number won’t be transferred straightaway. But while you’re waiting, you’ll be given a temporary number, so you’ll still be able to use your phone.

  6. 6) Wait for your number to be transferred

    The time it takes to transfer a number varies from network to network. But unless a weekend gets in the way, your number transfer should be complete the next working day.

    Once that’s done, you’re good to go.