1) Check you’re eligible to switch from Virgin Mobile
If you’re out of contract with Virgin Mobile, you can switch at any time and it won’t cost you anything.
It’s very easy to lose track of your contract end date, though. If you’re not sure of yours, you can find out by calling Virgin Mobile’s customer support team on 789 from your Virgin Mobile phone.
Alternatively, you can reach them on 0345 6000 789 from any other phone (standard network charges apply).
The support centre’s opening hours are 8am-12pm every day.
If you prefer not to call, you can find out your end date by logging in to your account.
Or you can find it by opening up the Virgin Mobile app on your phone.
And if you’re interested in switching but want a bit more information first, text INFO to 85075.
2) Contact Virgin Mobile to cancel and get a PAC Code
No-one likes goodbyes. But you now need to get in touch with Virgin Mobile to inform them you’re leaving. To do this, just text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join.You don't even need to make a phone call.
If you'd prefer to speak to somebody, just ring Virgin Mobile on one of the numbers in step 1 and tell them you want to leave. They’ll give you a contract end date that you should make a note of. While you’re on the phone to them, you also need to ask for your PAC Code.
Regulations stipulate that all networks must provide you with your PAC Code within two hours of your request. When you’ve got the code it’s smart to make a note of it. Just to be safe.
What you really need to be aware of, though, is that PAC Codes expire after 30 days. So if you don’t use yours within that timeframe, you’ll need to get in touch with Virgin Media again to request a new one.
3) Find and buy a SIM from VOXI
Right, so you’re sure you’re of contract. The next step is to select a SIM-only deal from VOXI and sign up for it through Uswitch.
VOXI will carry out some credit checks. Once they're out of the way, you’ll receive your SIM card in the post.
4) Contact VOXI to give them your PAC Code
Not long to go now. Your next task is to ring VOXI to tell them your PAC Code.
Get in touch over the phone on 03333 040 191. The call centre’s opening hours are 8am-9pm every day.
5) Insert the VOXI SIM card in your phone
Using a pin-key, open up the SIM tray on the side of your phone and insert your Voxi SIM.
Your number won’t be transferred straightaway. But while you’re waiting, you’ll be given a temporary number, so you’ll still be able to use your phone.
6) Wait for your number to be transferred
The time it takes to transfer a number varies from network to network. But unless a weekend gets in the way, your number transfer should be complete the next working day.
Once that’s done, you’re good to go.