closedownarrowexternal-linklogo-verticalmenu-barsearch Skip to main content
  1. uSwitch.com
  2. News
  3. 2009
  4. June
  5. Virgin Mobile tops mobile phone customer poll

Virgin Mobile tops mobile phone customer poll

Virgin Mobile tops mobile phone customer poll

Virgin Mobile’s service for mobile phone contract customers is the best in the business, according to a consumer survey.

The operator scored 718 points out of a possible 1,000 in a JD Power poll to top the rankings. O2 and Orange claimed second and third place respectively.

Virgin Mobile also impressed with its service for pre-pay customers, but was beaten into third place in this facet of the study by O2 and Tesco.

The report took into account a number of performance indicators, including call quality and coverage, cost, billing, promotions, customer service and availability of handsets.

JD Power and Associates senior manager of service, Stuart Crawford-Browne, said: "Providers that take care of their customers with ease of use, good value and loyalty incentives are more likely to prevail in this difficult economic environment."

High-end handsets currently available on competitively priced deals from Virgin Mobile include the Sony Ericsson W910i Black and the Sony Ericsson C902.

Category: News

Sign up for updates

Join our email list to get the inside line on the latest phones and money-saving offers. And we’ll help you make informed buying decisions with handset reviews and consumer guides too.

Latest news:

Sign up for updates

Join our email list to get the inside line on the latest phones and money-saving offers. And we’ll help you make informed buying decisions with handset reviews and consumer guides too.

back to top