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Apple taps up iPhone owners to tackle upgrade problems

Apple taps up iPhone owners to tackle upgrade problems

iPhone owners experiencing battery life issues since downloading the latest upgrade for their phones have been approached by Apple to help resolve the alleged problem.

Complaints from users about malfunctioning mobiles, taking in everything from missed calls and problems with syncing, arose after the iPhone 3.1 Software Upgrade was released last week.

The lion’s share of the reported problems, however, were related to reduced battery life, prompting one irate owner to dub the upgrade Apple’s ‘buggiest ever’.

Apple has failed to publicly acknowledge the problem, but is now contacting iPhone owners who have posted about their experiences on messageboards with a view to gathering feedback.

According to a report from MacWorld, those who have been approached have been sent a list of 11 questions covering a range of facets of Apple’s all-conquering phones.

News of developments comes as Apple is conducting an investigation at the behest of the EU into a spate of unrelated claims of exploding iPhones.

Apple claims it has yet to come to any conclusions about the phenomenon but has issued a cryptic statement attributing the problem to what it dubs “outside agents”.

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