Mobile phone network T-Mobile has blamed Microsoft for the loss of US customers’ personal data after a fault with remote saving affected owners of the Sidekick handset.
The technical problem with the cloud-based storage service, which initially surfaced 11 days ago, has led to US T-Mobile Sidekick users losing files containing photographs, contract lists and online calendars.
It is not yet clear how many of the one million Americans who own a Sidekick are affected, although T-Mobile has claimed that they are very much in the minority.
A statement issued yesterday by T-Mobile blamed the problems on a “server failure” at Microsoft subsidiary Danger – the company which maintains the datacentre through which the remote saving system is operated.
The carrier has also offered $100 (£75) of credit to anyone who lost data as a result of the flaw and has suspended sales of the Sidekick phone until the problem is addressed.
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