closedownarrowexternal-linklogo-verticalmenu-barsearch Skip to main content
  1. uSwitch.com
  2. News
  3. 2009
  4. October
  5. T-Mobile blames Microsoft for Sidekick data loss

T-Mobile blames Microsoft for Sidekick data loss

T-Mobile blames Microsoft for Sidekick data loss

Mobile phone network T-Mobile has blamed Microsoft for the loss of US customers’ personal data after a fault with remote saving affected owners of the Sidekick handset.

The technical problem with the cloud-based storage service, which initially surfaced 11 days ago, has led to US T-Mobile Sidekick users losing files containing photographs, contract lists and online calendars.

It is not yet clear how many of the one million Americans who own a Sidekick are affected, although T-Mobile has claimed that they are very much in the minority.

A statement issued yesterday by T-Mobile blamed the problems on a “server failure” at Microsoft subsidiary Danger – the company which maintains the datacentre through which the remote saving system is operated.

The carrier has also offered $100 (£75) of credit to anyone who lost data as a result of the flaw and has suspended sales of the Sidekick phone until the problem is addressed.

Category: News
Tagged: networks

Sign up for updates

Join our email list to get the inside line on the latest phones and money-saving offers. And we’ll help you make informed buying decisions with handset reviews and consumer guides too.

Latest news:

Sign up for updates

Join our email list to get the inside line on the latest phones and money-saving offers. And we’ll help you make informed buying decisions with handset reviews and consumer guides too.

back to top