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Touchscreen mobile phones disappoint buyers

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Touchscreen mobile phones disappoint buyers

Touchscreen mobile phone user interfaces have some way to go before satisfying the needs of consumers, a survey has shown.

Phones with touchscreen user interfaces have become industry standard on high-end and mid-range models over the last few years, as consumers are seduced by claims that they are easier to use and more intuitive.

However, a poll conducted by Canalys indicates that the majority of buyers have been disappointed by their experiences.

Of the 3,000 Britons surveyed for the study, 53 per cent of those who already own a touchscreen phone said they would be going back to a more traditional keypad for their next handset purchase.

Pete Cunningham, senior analyst at Canalys, said that the findings show that it is “imperative that vendors focus on usability and practicality” and that they “continue to enhance their interfaces” to convince people of the merits of touchscreens.

He added: "There has always been a question mark over how well touchscreens would work among an SMS-centric audience, and the results indicate that the transition has not been totally smooth."

The study did, however, also reveal that demand for touchscreens remains strong with 38 per cent of those polled saying that they seek out phones with finger-based touchscreen interfaces and 17 per cent looking for stylus-based touchscreen phones.

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