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  5. Google Nexus One termination fee cut in US

Google Nexus One termination fee cut in US

Google Nexus One termination fee cut in US

Google has halved the cost of terminating a Nexus One contract early, following consumer concern that the charge was punitively high.

The first batch of American consumers who picked up the Nexus One on a contract deal with T-Mobile would have had to pay over £350 to get out of their contract in the first four months.

The initial cancellation fee was actually more than the total cost of the Nexus One if it had been sold separately and was in place because both the network operator and Google were levelling their own separate charges to unhappy customers.

Customers were decidedly perturbed by the original fee and after considerable media pressure and complaints to the Federal Communications Commission (FCC), Google has agreed to cut its fee to just under £100.

A Google spokesperson said: "Google's overall financial philosophy with regard to operator service plans remains unchanged.

"We make no profit from commissions from operators or from equipment recovery fees and our recovery fees are based on operator charges to Google for early termination of service."

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