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iPhone tops J.D Power customer satisfaction survey

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iPhone tops J.D Power customer satisfaction survey

The iPhone has taken first place in J.D Power and Associates’ annual smartphone customer satisfaction study, marking the fourth win in a row for Apple’s all-conquering smartphones.

Apple accrued 800 out of a possible 1,000 points to seal the top spot. In second and third place were Motorola and HTC with 791 and 781 respectively.

Last year, the Cupertino-based company’s nearest rivals were LG and Samsung. Motorola and HTC’s charge up the rankings this year is attributable to the success of their Android handsets, the Droid, AKA Milestone, and Desire, which have transformed the fortunes of both companies over the last 12 months.

Apple’s strong showing comes despite problems with the iPhone 4’s antenna that prompted a slew of complaints about dropped calls and caused a storm of negative publicity that has yet to fully subside.

Last week, influential US product review site Consumer Reports refused to recommend the iPhone 4 for the second time.

The site cited the antenna issues as the chief reason for withholding its approval and said dubbed Apple’s bumper giveaway an unsatisfactory solution to the problem.

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