A new app called LogMeIn Rescue will soon be available to device makers and mobile operators to facilitate remote delivery of IT support to Android powered smartphones and tablets.
Unveiled at the Mobile World Congress (MWC) currently taking place in Barcelona, the software will be compatible with Android devices running Gingerbread 2.3 and come in two different versions: one for networks and manufacturers and another for businesses that want to provide their own support for company handsets.
Stephen Drake, program vice president of mobility and telecom at IDC, said: “Tools that provide the ability to remotely diagnose and troubleshoot problems across multiple mobile OSes and device types are rapidly become an essential part of the modern helpdesk”.
He added that agreements are already being worked out to have the software come preinstalled on a number of devices, with "a major US mobile operator and two leading Android device manufacturers" already onboard with the scheme.
Remote IT help sounds fine and dandy to us, so long as it doesn’t allow the geeks to pry on your personal data. Whether or not it will be possible to disable or remove the app remains unknown.
Android phones with LogMeIn installed are expected to ship in the first half of the year, with an iOS, BlackBerry, Symbian and Windows Phone 7 versions of the app planning to follow shortly.
Was this article helpful?