Research In Motion (RIM) has announced it will be compensating those affected by the recent interruptions to its BlackBerry Internet Service (BIS) with a range of premium apps to download free of charge.
The blackout, which was due to an unknown fault with its servers in Slough, UK, left millions of users in Europe, the Middle East and Africa without access to the BlackBerry Messenger and email solution. Although service has been restored in most areas, the outage has tarnished RIM’s once proud rep for security and reliability.
To appease disgruntled customers, RIM will be offering premiums apps worth up to $100 (around £64) as “an expression of appreciation for their patience during the recent service disruptions”.
"We are grateful to our loyal BlackBerry customers for their patience," said RIM co-CEO Mike Lazaridis.
"We have apologized to our customers and we will work tirelessly to restore their confidence. We are taking immediate and aggressive steps to help prevent something like this from happening again.”
Titles that will be available in the initial batch included below. In addition, customers will also be entitled to RIM’s Technical Support for a month.
SIMS 3 - Electronic Arts
Bejeweled - Electronic Arts
N.O.V.A. - Gameloft
Texas Hold'em Poker 2 - Gameloft
Bubble Bash 2 - Gameloft
Photo Editor Ultimate - Ice Cold Apps
DriveSafe.ly Pro - iSpeech.org
iSpeech Translator Pro - iSpeech.org
Drive Safe.ly Enterprise - iSpeech.org
Nobex Radio™ Premium - Nobex
Shazam Encore - Shazam
Vlingo Plus: Virtual Assistant - Vlingo