T-Mobile’s newly launched Full Monty unlimited internet deal may have a lower-than-expected speed cap, a Twitter exchange between customers and the network suggests.
The tariff, which offers takers unlimited monthly data as well as unlimited texts and free T-Mobile-to-T-Mobile calls, has been criticised after an inquisitive punter on Twitter was told “Full Monty Tariffs have a max speed of 1Mb/s” – lower than the standard 1.8Mbps speed typically offered.
However, shortly later T-Mobile UK Support tweeted: “Hi guys, sorry- just to confirm, our Full Monty plans do NOT have a max speed of 1MB/s. We give all our customers the best possible speeds.”
Further confusion ensued after another customer called the network’s customer services and was told there is a “1-2Mb/s limit on the upload speed and half on the download speed".
So what to make of this? For us, the likely explanation is a lack of intel between the carrier’s online and offline customer support teams. We’ve contacted T-Mobile directly to shed some light on the matter but are still awaiting a response.
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