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O2 outage compensation plan announced, 10% bill reduction incoming

O2 outage compensation plan announced, 10% bill reduction incoming

O2 customers affected by last week’s service outage will get a discount on their mobile bills, it has been announced, as the carrier bids to placate customers angered by loss of service.

A blog post on the network's site has confirmed that pay monthly customers who were directly affected by the glitch will get a ten per cent reduction on their bill for September. That equates to about three days free on the average tariff.

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Pay as you go O2 subscribers who suffered with the outage, meanwhile, will be given ten per cent extra on the first top-up they add in September.

All O2 customers, irrespective of whether they were affected, will get a free O2 £10 voucher, which will be accepted at the carrier’s site or through the O2 Priority Moments app.

O2 stated: “The issue we had was unprecedented and we recognise that this caused inconvenience and frustration to those impacted over that one-day period.

“We have now identified all those customers directly affected (those whose devices could not connect on our system) and we and are giving them the equivalent of three days back for the disruption as a gesture of goodwill and to say sorry.”

The blackout lasted 24 hours and left subscribers across the UK unable to receive calls or text messages.

Category: News
Tagged: networks

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