Research In Motion (RIM) has confirmed that its BlackBerry service is offline in several territories due to server problems, causing mass outage for users on the very morning of the iPhone 5 launch.
The beleaguered Canadian smartphone-maker, which suffered major, global disruptions to its BlackBerry Internet Service (BIS) in October last year, has revealed it is again facing problems with its servers, this time specifically in the EMA region.
"We are currently experiencing a BlackBerry service issue impacting some users in Europe, Middle East and Africa,” it said in a statement.
"All relevant support teams are working to resolve the issue. We apologise to any customers who may be affected."
The downed service has left customers without access to their emails, as well as BlackBerry Messenger, and it couldn’t come at a worse time than the day the Apple’s iPhone 5 hits store shelves around the world.
RIM’s woes are made worse by the fact it suffered its first operating loss in eight years in Q1 and is rapidly losing market and mind share to Android and even Windows Phone, which is now making inroads with major rival Nokia on board.
An ETA hasn’t been given as to when the service might be back online, but with any luck we expect a return to normality within a day or two. So stay tuned.
UPDATE: RIM has released a statement confirming that BlackBerry Internet Service is back up again.
"Our apologies to any customers impacted by the BlackBerry service issue today. We can confirm that services have been restored and are now operating normally."