Skip to main content
Menu
  1. uSwitch.com
  2. News
  3. 2013
  4. March
  5. iPhone tops smartphone customer satisfaction survey

iPhone tops smartphone customer satisfaction survey

-
iPhone tops smartphone customer satisfaction survey

iPhones have once again been voted the best handsets in JD Power and Associates’ survey, marking its ninth consecutive triumph.

Apple’s handsets scored 885 out of a possible 1,000 to top the Smartphone Index Ranking by some distance, despite recently discovered glitches with the iPhone 5’s software.

Perhaps surprisingly, in at second is Nokia, whose Lumia kits might not have set the sales charts alight but are popular enough with owners to rack up a customer satisfaction rating of 796.

That left Samsung to seal third place with 793, while Motorola and HTC pulled in 792 and 790 points to take fourth and fifth spot respectively.

Kirk Parsons, senior director of telecommunications services at JD Power, said the findings showed how much scope there remains for phone-makers to “further shape the customer experience and impact satisfaction with better integration of services and more communication options”.

He added: "It is important, however, that manufacturers meet the expectations of those customers who take advantage of such offers by ensuring the features are intuitive and, ultimately, rewarding to them.

“Providing an easy-to-use, yet powerful operating system with the ability to customize applications to suit individual needs is essential to providing a high-quality and rewarding wireless experience."

LG (744) and BlackBerry (732) rounded off the top seven, compared with the all-brands average score of 796.

Sign up for updates

Join our email list to get the inside line on the latest phones and money-saving offers. And we’ll help you make informed buying decisions with handset reviews and consumer guides too.

Latest news:

Sign up for updates

Join our email list to get the inside line on the latest phones and money-saving offers. And we’ll help you make informed buying decisions with handset reviews and consumer guides too.

back to top