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Stolen mobile phones: Networks agree £100 bill cap

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Stolen mobile phones: Networks agree £100 bill cap

The UK’s five biggest mobile networks have agreed to institute an industry–wide cap on bills racked up by stolen mobile phones.

From now on, customers who report a phone missing or stolen with 24 hours of the device’s disappearance will be charged no more than a £100 ‘liability cap’.

The move is designed to bring an end to users who have their phones stolen being charged thousands for calls, texts and data used after it has been taken.

Three announced it was capping fees back in January and now O2, Virgin Media, Vodafone and EE have confirmed they are doing the same.

The Citizens Advice Bureau, which says its regularly handles claims on behalf of those who’ve been the victim of mobile phone theft, welcomed the plans.

"A cap on bills from stolen mobile phones will come as much-needed relief to consumers targeted by phone fraudsters,” said CEO Gillian Guy.

Minister for the digital economy, Ed Vaizey, added: "By working with the mobile operators, we have secured an agreement that will provide consumers with real benefits as well as offer peace of mind."

Source:

BBC

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