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Apple to offer iPhones on loan during repairs

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Apple to offer iPhones on loan during repairs

Apple is set to offer iPhones on loan to users taking their devices in for repairs. According to Apple staffers, the service is being piloted in select stores across the US and Europe.

Users who take an iPhone 6/6S or iPhone 6S/6S Plus in store for major issues will be lent a 16GB iPhone 6 while their handset is sent away to be fixed.

Word is that the scheme will only be available to those with serious problems, including an iPhone failing to connect with iTunes, failing to power on or one refusing to boot up further than the on–screen Apple logo.

Apple is said to be adopting the policy after it was found that serious repairs were affecting the amount of time Genius Bar staff spent fixing minor issues and answering customer queries.

The company has yet to give official word on when the pilot will start, or exactly which stores will be involved in the process.

But users who are used to Apple fixing their in–warranty devices on site are unlikely to be enamoured with the changes to Apple’s policy.

Source:

9to5mac

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