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Galaxy Note 7: Samsung woes continue due to faulty replacement devices

Samsung Galaxy Note 7 side on hero

Samsung’s Galaxy Note 7 problems are showing scant sign of letting up, after reports emerged in Korea of replacement devices overheating and losing battery power, even when plugged into the mains.

The latest glitch emerges after the first batch of Galaxy Note 7 phones were equipped with faulty batteries that exploded.

Since then customers who have taken advantage of Samsung’s exchange programme for its faulty smartphone took to social media to complain that despite receiving new handsets, they were still unsafe.

While Samsung says these are isolated incidents, the mobile-maker has confirmed that it will not start selling the Galaxy Note 7 again in its home country until October 1st. It says it’s doing so to ensure the exchange programme runs smoothly.

Talk of more faults will come as a bitter blow to Samsung, which only last week boasted that it had already swapped half of the Galaxy Note 7s it had sold in the United States.

Samsung’s problems with the Note 7 come at a time when it's facing renewed competition from Apple's iPhone 7.

Source

WSJ

Category: News

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