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  5. Samsung denies it will deactivate faulty Galaxy Note 7 handsets that aren't returned

Samsung denies it will deactivate faulty Galaxy Note 7 handsets that aren't returned

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Note 7 rotated hero

Samsung has issued an official recall of its exploding Galaxy Note 7 handsets, but it's denied reports that it will start deactivating any units that aren't returned.

The report surfaced over at Phandroid and posited that Samsung could start remotely deactivating any faulty Note 7 devices that weren't returned by their owners.

Samsung Galaxy Note 7 fire 2

Samsung has claimed this is "inaccurate" and that its "complete guidance" for Note 7 owners is to "power down their device and return it to its place of purchase" as soon as possible.

We would second that. There have been numerous reports of the Note 7 bursting into flames due to a faulty battery. This has led numerous airlines to ban the phone from their flights.

Samsung Galaxy Note 7 fire

Last week, Samsung announced it would replace all faulty handsets free of charge. On Saturday, it put out a statement from DJ Koh, president of mobile communications business at Samsung, repeating the urgency of the situation.

"Our number one priority is the safety of our customers," said Koh. "We are asking users to power down their Galaxy Note 7s and exchange them as soon as possible.

"We are expediting replacement devices so that they can be provided through the exchange programme as conveniently as possible and in compliance with related regulations.

"We sincerely thank our customers for their understanding and patience."

Source:

Phandroid

Category: News

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