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iPhone 6 Plus ‘touch disease’: Apple launches repair programme

iPhone 6 plus landscape

Apple has launched a repair programme for iPhone 6 Plus handsets blighted by so–called ‘touch disease’.

It's the first time that the Cupertino company has admitted there’s a problem with the touchscreen on the larger version of 2014's iPhone.

Thousands of users have complained that their iPhone 6 Plus was rendered unusable after the touchscreen began flickering and then stopped responding to swipes and prods.

The error is said to be widespread and is caused by a fault with the touchscreen chips on the iPhone 6 Plus’s logic board. Replacing the screen alone does not work.

Now Apple has pledged that it will fix the issue

In a statement on its website, it said: “Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device.”

The company says it will repair the phone for a flat fee of $149 in the US. UK pricing has yet to be announced.

Anyone who paid more than that to have their device fixed at an official Apple reseller or store will be able to claim a refund of the difference.

Some commenters have already complained that Apple is deflecting blame onto users by saying the issue is caused by the device being dropped. Their contention is that the iPhone 6 Plus is faulty and should be repaired for free.

Apple is still facing a number of class action lawsuits because of ‘touch disease’, as consumers rail against the tech giant's apparent unwillingness to fix the problem.

Until now, Apple had told users with an out–of–warranty iPhone to simply replace their handset rather than having it repaired.

Source:

Apple

Category: News
Tagged: iphone, apple

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