If you've found the Netflix app won't load on your Android smartphone recently, here's why: Netflix has updated the app, blocking it on certain handsets.
The latest version of the app – version 5.0 – won't work on Android smartphones that have been 'rooted' – this is a process of gaining access to the code of the phone, letting the user customise the handset's software how they see fit.
The latest app doesn't work because of Google's Widevine technology, which manages digital rights. It means that the app only works with "devices that are certified by Google and meet all Android requirements," according to the listing on the Google Play store. One of these "requirements" is not rooting your phone.
Rooting is fairly common, meaning that there are potentially tens of millions of phones that won't be able to access the Netflix app.
Version 5.0 of the app also brings HDR (high dynamic range) technology, which adds more depth to the picture, making it more lifelike. However, at the moment it only works with certain content, and only with the LG G6 smartphone.
Source: Google Play