The Senior Team Member is responsible for supporting their Team Leader in all aspects of the management of their team, whilst still achieving and exceeding their personal targets.
You will be responsible for deputising for the TL and completing their work whenever they are out of the office (sickness, holiday and external meetings). This includes, but is not restricted to: Updating daily stats, reporting to CC Manager, coaching and motivating your team.
In addition to this the STMs will be tasked with a collective project each quarter. This could be anything from measuring employee engagement and putting in a plan of action to improve it or improving lost time in the department, then delivering against the plan.