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Senior User Researcher - London


Why us?

At RVU, we have the best of both worlds: the excitement of a start-up and the strength of well-established, trusted household names.

  • uSwitch is the UK’s top comparison website for home services switching helping consumers save money on their gas, electricity, broadband, TV and phone.
  • Money is one of the UK’s leading comparison websites for financial services. Consumers can compare loans, credit cards, bank accounts and insurance from more than 600 providers.
  • Bankrate is changing the mortgage market. We create innovative and personalised products that help you make smarter decisions. We want to empower you to find a house and get a mortgage without talking to an agent or broker.

Together, we are RVU. Together, we have the power to reach consumers across the UK, and the technology to give them a world class online experience.

We believe in being great people to work with: we are very passionate about our own work, but we think that it’s important to make time to help others with their work - so that the entire team gets better every day. We are entrepreneurial - we believe in challenging the status quo and solving problems our users will face tomorrow. Perhaps most of all, we are inclusive: no matter who we are, where we come from, or which project we work on, we are one team with one dream: improving the lives of our users through awesome experiences.

The role

As a User Researcher you will provide insights into making sure that we understand our users and their needs. You will sit in a central position within the Product Design Team, working on multiple brands, (uSwitch, Money and Bankrate), across our multidisciplinary product teams, to understand and support their research needs. To deliver timely and actionable insight and recommendations that will inform designs from concept through to implementation, for a variety of projects and ongoing incremental tests and improvements.

What you will be doing:

  • Delivering actionable findings that are integrated into decision making at a product level.
  • Implementing formative & evaluative user research via quantitative and qualitative methods.
  • Helping the business really understand the needs of our users across our ecosystem
  • Owning the project from end 2 end, collating research questions, conducting research in the lab for e.g and present findings back to the product teams.
  • Support the Product/UX designers, guiding them on methodologies where needed
  • Mentor more junior researchers in the team
  • Measuring and evaluating the success (or failure!) of User Research


The things we look for in you:

  • A degree in Human Computer Interaction or a related field
  • Strong experience as a UX researcher
  • Solid understanding of the UX processes
  • Broad experience of quant & qualitative research methods, formative usability testing and ad-hoc methods
  • Ability to define key metrics and evaluate project success
  • Experience with metrics and A/B tests
  • Experience with working in lean product teams
  • Experience working on multiple projects simultaneously
  • Strong organisational skills with an attention to detail
  • A collaborative working style, strong interpersonal skills and an ability to work well in small group settings as well as independently
  • You can work effectively and react quickly to change


What we’ll give back to you:

We want to give you a great work environment; contribute back to both your personal and professional development; and give you great benefits to make your time at RVU even more enjoyable. Some of these benefits include:

  • A competitive salary and bonus package
  • A healthy learning and training budget, as well as the chance to go to conferences around the world every year
  • The latest equipment - be it a Linux or Apple or Windows machine
  • Free breakfast, healthy snacks, coffee and soft drinks
  • Paid parental leave for those key moments in your life
  • We have lots of other great benefits within the business, these are just a few of them
    • Health insurance
    • Moving day off, birthday day off, charitable day off
    • In office gym and pilates + yoga classes
    • Flexi holiday policy
    • Bike to work scheme
    • Season ticket loans for those long commutes
    • Employer matching pension up to 7.5%
    • 1 month full paid paternity leave to spend more time with the kids
    • Attractive maternity leave policy
    • We also want to help you with your life events, so offer interest free loans for special moments in your life like moving home, buying your first home and your wedding
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