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Senior UX/Product Designer


Job Ref:
1162

Job Title:
Senior UX/Product Designer

Location:
Courage Yard, 5 Copper Row, London, SE1 2LH


Job Description

We are looking for a Senior UX designer to lead our team in the improvement and growth of our energy product - the largest energy comparison site in the UK.

The candidate will be responsible for the end to end design process, with a particular interest in gaining a deep understanding of our customers through UCD methods. Working as part of a highly collaborative cross-functional team, they will define user problems and translate these into leading solutions within the constantly changing energy market.

Key responsibilities

  • Lead a user-centred UX process for the team with focus on forming solutions that meet both business objectives and user needs
  • Determine appropriate UX tools for projects ranging from incremental improvements to new features
  • Lead team in regular workshops to facilitate a collaborative approach to problem solving
  • Conduct qualitative research such as competitive analysis, customer interviews and stakeholder interviews
  • Develop personas, experience maps, user flows, wireframes
  • Create low and high fidelity prototypes - everything from sketches to in-browser prototypes (working alongside a front-end developer)
  • Prepare, conduct and present findings of usability testing
  • Give and receive feedback in regular design reviews as part of our design community
  • Contribute to the creation and sharing of UX documentation, brand/design standards, and ongoing enhancements to uSwitch

Requirements

  • Strong commercial focus ina UX focused role
  • Expert knowledge of UX heuristics and best practices
  • Experience working on large and complex sites
  • Experience working with and contributing to pattern libraries
  • Understanding of quantitative testing methods (A/B testing)
  • Proficient with prototyping software such as Axure, Sketch, Invision or similar
  • Portfolio of relevant work samples demonstrating a user-centred approach across mobile, tablet, and desktop

uSwitch is an impartial comparison and switching service. We help compare prices on gas & electricity, home phone, broadband, digital television, mobile phones and personal finance products including mortgages, credit cards, current accounts and insurance. Our aim is to help customers take advantage of the best prices and services on offer from suppliers so they can get their best deal.

As well as offering online and telephone-based comparison, Energy customers also have the option to create an account to automatically monitor the market and notify them when they can move to a cheaper tariff - making future comparisons even simpler and faster. Our Broadband speed test tool also helps customers find out how fast their broadband is and to identify the best broadband provider for their postcode.




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