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Head of UX

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Job Title:
Head of UX

Courage Yard, 5 Copper Row, London, SE1 2LH

Job Description

We are looking for a Head of UX to lead and inspire our cross-product design team in improving our comparison products through customer-focused design. Our ideal candidate will thrive in a work environment that requires strong problem-solving skills and self-direction, coupled with an aptitude for team collaboration and open communication. You will excel at not only delivering highly analytical and creative ideas but in helping our team of UX and UI designers to do the same.

The Role

  • Lead and mentor a team of UX and UI designers in improving our comparison products

  • Architect the future of UX at uSwitch through user centred design and collaboration with the design and product community.

  • Ensure UX processes are being correctly applied and understood by teams

  • Work closely with product managers, business analysts, developers and commercial teams to develop market-leading products and features

  • Lead inceptions and workshops

  • Help define reusable interaction patterns and contribute to site frameworks and our living style guide.

  • Ensure functional and aesthetic consistency across all products

  • Lead key strategic projects to drive success and demonstrate a user centred design approach, with appropriate techniques

  • Develop new capabilities and approaches in research and testing (qualitative and quantitative)

Skills & Experience

  • Experience as a previous head of UX or lead UX practitioner in a customer facing environment.

  • Proven team leader and design advocate from a commercial/product based background

  • Collaborative and a clear communicator

  • Strong conceptual and analytical skills and experience implementing innovative user experience solutions

  • Hands on experience working on high traffic, consumer facing products

  • Comfortable and confident in an agile/lean environment.

  • Experience with a variety of research techniques including user interviews, stakeholder interviews, competitive analysis, user journey mapping, usability testing, traffic / funnel analysis, multivariate testing

  • Support design community in requirements gathering, storyboarding, rapid ideation, information architecture, prototyping, and wireframing.

  • Excellent stakeholder management, with a collaborative work style, strong interpersonal skills and able to work well in small group settings

Personal Attributes

  • You have a strong passion for experience and visual design - focused on consumer needs and goals

  • You take a collaborative approach

  • You are a natural leader and facilitator

  • Ability to work effectively at all levels of the organisation

  • Flexible and adaptable to a fast paced environment

  • Great interpersonal skills

uSwitch is an impartial comparison and switching service. We help compare prices on gas & electricity, home phone, broadband, digital television, mobile phones and personal finance products including mortgages, credit cards, current accounts and insurance. Our aim is to help customers take advantage of the best prices and services on offer from suppliers so they can get their best deal.

As well as offering online and telephone-based comparison, Energy customers also have the option to create an account to automatically monitor the market and notify them when they can move to a cheaper tariff - making future comparisons even simpler and faster. Our Broadband speed test tool also helps customers find out how fast their broadband is and to identify the best broadband provider for their postcode.

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