Careers

8 great things about working at uSwitch and Forward

1. A fantastic working environment: smart-casual dress-code, top-spec computers, weekly massages, comfy Aeron chairs and free fruit and afternoon treats every day.
2. Flexible benefits package: a flexible benefits package that includes a variety of different options to chose from.
3. A multi-cultural team: we have team members from over 20 different countries.
4. A beautiful office: furnished with massage chairs, a pool table, table football, PS3 and a Nintendo Wii!
5. We like to have fun: regular company get-togethers and a spectacular Christmas party.
6. We give something back: a percentage of our profits is donated to charity through the Forward Foundation.
7. We encourage innovation: we're an innovative business and help people to act on great ideas.
8. We're on the Times' list of the 100 best small companies to work for.

Current opportunities

• Commercial Director

  • Business area: uSwitch
  • Contract type: Permanent
  • Location: Camden Town (London, UK)

  Overall purpose

  • Responsible for driving the growth of the business through existing partnerships with our suppliers.
  • Developing an active sales funnel for new traffic driving companies to increase uSwitch presence across the web.
  • Identify new business opportunities for uSwitch in new growth verticals or expansion.

  Key relationships

  • Reports to General Manager
  • Will have direct relationships with:
    • All major suppliers, including the energy suppliers, personal finance providers and key 3rd party service providers
    • Internal departments - Marketing, Finance, Product and the Development team

  Objectives for 6 months

  • Form strong relationships with stakeholders (ideally at board-level) within key suppliers
  • Identify new opportunities with suppliers to increase uSwitch's value to them while increasing revenue and profitability for uSwitch.
  • Identify and lead new ways to commercialise our products and services in the market
  • Grow the partnership channel which increases the number of visitors/leads to uSwitch across a range of our services
  • Develop new business opportunities with existing partners and through new relationships
  • Identify, manage and take the lead on growing uSwitch's core proposition into new verticals to increase the value of the business
  • Develop relationships with our key competitors
  • Form good working relationships with internal departments and your team
  • Gain an in-depth understanding of our product range and the regulatory environment that we operate in

  Key duties

  • Development of a sales strategy in-line with the company's strategy
  • Research of potential prospects, initiation of meetings and follow through to deal closure
  • Ensure sales forecasts and sales stretch targets are achieved
  • Plan account activities to maximise revenue generating opportunities
  • Contract negotiation and management
  • Drive product and marketing teams to deliver opportunities to promote through sales partners
  • Formulate and agree product and promotional business plans for key partnerships
  • Maintain high levels of awareness of market and competitor activity and customer trends
  • Responsible for implementation of revenue generating initiatives with partners and managing partners requirements
  • Establishing and maintaining strong client relationships through regular close contact account management
  • Understand, manage full financial sales breakdown and identify areas for maximising profit
  • Manage and motivate a commercial team to increase revenues year on year

  Key skills

  • Previous working exposure to blue-chip organisations
  • Proven account management skills at board level with blue-chip organisations
  • An excellent negotiator that is able to demonstrate success and experience in managing both large and small account customers
  • Proven experience of developing sales strategies and implementing a successful strategy to achieve winning results
  • Proven experience of driving new business development opportunities from initiation through to closure
  • Must be an excellent communicator through various channels i.e. telephone, face to face, email etc
  • Comfortable to meeting with and presenting to all levels of management
  • IT literate
  • Able to understand profit and loss calculations and basic business finance
  • Strong attention to detail, excellent numeracy understanding with strong emphasis on financials
  • Multitasking, management of numerous accounts and program management to ensure all accounts are managed affectively
  • Must be a competent writer of business letters, quotations and proposals
  • Must be flexible with timing allowing for extended hours on occasions when required

  Key attributes

  • Adaptability
  • Attention to detail
  • Strong attention to numbers
  • Communication
  • Independent thought/ innovation
  • Judgement
  • Passion and a strong motivator
  • Outstanding negotiation skills
  • Strategic thinker who can act and deliver on ideas
  • Personal Productivity
  • Problem Solving

  Apply: email your CV and a covering letter to recruitment@uswitch.com or apply using the form below:

  • Name *
  • Email *
  • Contact number *
  • Cover note *
  • CV *

• Business Development Manager

  • Business area: uSwitch
  • Contract type: Permanent
  • Location: Camden Town (London, UK)

  Overall purpose

  Responsible for the identification, communication initiation, development and growth of new and existing traffic driving partnerships, in accordance with the stretch targets defined for the business area.

  Key relationships

  • Reports to Senior Commercial Manager
  • Will have direct relationships with:
    • Agile Product Teams - Home Services and Personal Finance and Mobile Communications
    • Marketing Team
    • Development Team
    • Finance team

  Objectives for 6 months

  • Identification of key prospects & relevant contacts and follow through to deal closure.
  • Ensure growth of traffic driving partner business in line with stretch targets.
  • Understand the various commercial models within your remit.
  • Comprehensive understanding of products and services in our field and those of the partners that you will be developing relationship with.
  • Build solid working relationships with key traffic driving accounts understanding their business and key drivers to success within the relationship.
  • Build and develop relationships with key stakeholders internally to ensure support in execution of a business development strategy
  • Understanding of the competitor's offering in the market place and understanding our unique points of differentiation

  Objectives for 18 months

  • Continued research of potential traffic driving prospects, initiation of meetings and follow through to deal closure.
  • Exceed revenue targets for partner portfolio.
  • Identify new traffic driving partner sales strategy opportunities
  • Assist in defining and executing affiliate strategy with a view to maximising revenue and profitability.
  • Identification and implementation of additional revenue driving opportunities with partnership accounts.
  • Identify new business opportunities which will deliver new revenue streams for uSwitch.
  • Renegotiation of partner contracts to ensure the most competitive commercial deal for uSwitch operating within agreed metrics e.g. CPA etc.

  Key duties

  • Continued research of potential prospects, initiation of meetings and follow through to deal closure.
  • Ensure sales forecasts and sales stretch targets are achieved.
  • Plan account activities to maximise revenue generating opportunities.
  • Drive product and marketing teams to deliver opportunities to promote through sales partners.
  • Formulate and agree product and promotional business plans for key partnerships.
  • Maintain high levels of awareness of market and competitor activity and customer trends.
  • Responsible for implementation of revenue generating initiatives with partners and managing partners requirements.
  • Establishing and maintaining strong client relationships through regular close contact account management.
  • Analysing sales results and assisting in developing sales plans and strategies.
  • Understand, manage full financial sales breakdown and identify areas for maximising profit

  Key skills

  • Minimum of 3 years partnership and/or business development/sales experience in a business to business environment.
  • Previous working exposure to blue-chip organisations.
  • Proven business development and account management skills.
  • An excellent negotiator that is able to demonstrate success and experience in managing both large and small account customers.
  • Proven experience of driving new business development opportunities from initiation through to closure.
  • Must be an excellent communicator through various channels i.e. telephone, face to face, email etc.
  • Comfortable to meeting with and presenting to all levels of management.
  • IT literate.
  • Able to understand profit and loss calculations and basic business finance.
  • Strong attention to detail, excellent numeracy understanding with strong emphasis on financials.
  • Multitasking, management of numerous accounts and program management to ensure all accounts are managed affectively.
  • Must be a competent writer of business letters, quotations and proposals.
  • Must be flexible with timing allowing for extended hours on occasions when required.
  • Must be drive with a strong focus on delivery and results focused
  • Be able to quickly identify commercial opportunities for off-line and on-line businesses.
  • An understanding of telesales operations would be advantageous

  Key attributes

  • Adaptability
  • Attention to detail
  • Excellent communication skills
  • Self-starter
  • Independent thought/ innovation
  • Strong judgement
  • Passion
  • Personal productivity
  • Problem solving
  • Driven
  • Results-focused

  Apply: email your CV and a covering letter to recruitment@uswitch.com or apply using the form below:

  • Name *
  • Email *
  • Contact number *
  • Cover note *
  • CV *

• Customer Service Representative

  • Business area: Contact Centre
  • Contract type: Temporary & Permanent

  Overall purpose

  To deliver exceptional customer service over the phone, via email, via online chat and in written correspondence whilst maintaining high levels of professionalism and accuracy and achieving all agreed sales targets.

  Key relationships

  • Customer Service Team Leader

  Key duties

  • To handle Customer Service calls maintaining high levels of professionalism and customer satisfaction whilst meeting department requirements.
  • To meet all agreed targets on sales and expected performance levels.
  • To handle customer email responses professionally and efficiently within department requirements.
  • To handle customer written responses professionally and efficiently within department requirements.
  • To assist with Customer Service ad-hoc administration maintaining high levels of accuracy and competency.

  Key skills

  • Proven record of delivering exceptional levels of customer satisfaction verbally and in written correspondence
  • Experience and proficiency with Microsoft Office packages in particular Word, Excel and Outlook
  • Ability to meet and exceed sales targets and performance requirements
  • A record of dedication and commitment with a desire to succeed and develop
  • A strong administration background with experience of data input and creating of documents
  • The ability to problem solve and take ownership of customer situations
  • Experience of dealing with difficult customers and resolving problems efficiently and professionally

  Desirable skills

  • Experience of working within utilities, personal finance or insurance industries
  • A strong numerical ability with experience of working with figures
  • Record of working within a team environment and being motivated by competition
  • The ability to work individually and experience of task ownership

  Additional skills

  • The confidence and maturity to take a hands on and pro-active approach to all performance requirements
  • Experience of working for an online company
  • Professionally recognised ability through promotion or awards

  Apply: email your CV and a covering letter to recruitment@uswitch.com or apply using the form below:

  • Name *
  • Email *
  • Contact number *
  • Cover note *
  • CV *

• Outbound Representative

  • Business area: Contact Centre
  • Contract type: Permanent (3 month rolling contract)

  Overall purpose

  To make contact with new and existing customers sourced from the uSwitch website or lead generation and sell the uSwitch energy service to them. Exceptional levels of customer service must be maintained.

  Key relationships

  • Report to Team Leader and/or Contact Centre Manager
  • Relationships across the business are important, key relationships will be with product teams, marketing and IT

  Key duties

  • Meet and exceed sales targets
  • Contact uSwitch.com visitors
  • Provide advice to online customers
  • Manage time and calendar effectively
  • Build relationships with uSwitch customers and arrange call-backs
  • Adhere to all productivity targets
  • Deliver exceptional customer service
  • Represent the uSwitch brand positively
  • Cross-sell additional uSwitch products

  Key skills

  • Experience of outbound sales and delivering exceptional customer service
  • Ability to build relationships over the phone and manage diary of call-backs
  • Target driven with a competitive streak
  • Ability to meet and exceed all productivity targets
  • A record of dedication and commitment with a desire to succeed and develop
  • The ability to problem solve and take ownership of customer situations
  • Experience of dealing with difficult customers and resolving problems efficiently and professionally

  Apply: email your CV and a covering letter to recruitment@uswitch.com or apply using the form below:

  • Name *
  • Email *
  • Contact number *
  • Cover note *
  • CV *

• Business Advisor x 10

  • Business area: uSwitch For Business
  • Contract type: Temporary & Permanent
  • Location: Camden Town (London, UK)

  Overall purpose

  To deliver exceptional customer service with a focus on professionalism, detail and accuracy. Main focus of the role is to optimise all potential sales opportunities and meet defined sales targets, and to work as part of a team with a vested interest in the profitability of the business.

  Key relationships

  • Reporting directly to the uSwitch for Business Team Leader on a daily basis, with overall responsibility to the Assistant Product Manager and uSwitch for Business Director.
  • Working alongside other Business Advisors in a team oriented environment and liaising with the Administrator regarding matters relating to sale administration

  Key duties

  • Manage customer database with all relevant information relating to the customer
  • Manage calendar entries and ensure 'customer pipeline' is in place to ensure all customers are contacted at the relevant times / dates
  • Input and manage the upload and administration of confirmed sales using supplier defined processes
  • Manage the customer journey to ensure that the maximum number of customer sales go live
  • Contact customers when necessary to manage rejections and objections
  • Monitor individual and team key performance indicators

  Key skills

  • Technical

    • Experience and proficiency with Microsoft Office packages in particular Word, Excel and Outlook
    • Ability to undertake administration duties such as:
      • completing data input without any errors
      • producing documents without grammatical/spelling errors
    • A good numerical ability - comfortable working with figures-percentages, calculations etc and, where relevant, discussing these with customers.
    • Excellent administration skills - to be able to write letters and communicate with suppliers.

    Customer Service

    • Strong listening skills and the ability to build a rapport with customers to successfully understand their needs and motivations for contacting us
    • Proven record of delivering exceptional levels of customer satisfaction both verbally and in written correspondence
    • Understanding of the importance of Treating Customers Fairly and what this means in practise
    • Comfortable working within strict guidelines and procedures
    • Experience of dealing with difficult customers and complaints

    Sales

    • Proven ability of consistently meeting and exceeding sales targets and performance requirements
    • Ability to gain customer's trust and successfully close a sale
    • Recognising the implications of closing a sale and ensuring all necessary steps are taken to ensure quality of sale and verbal contract

    Performance

    • Strong organisation skills-the successful candidate will need to be able to manage their own time and prioritise tasks accordingly
    • The ability to problem solve and take ownership of customer situations / projects / issues to completion. This role will require someone who can work on their own initiative and also think on their feet
    • Experience of working towards challenging targets. Targets will relate to individual and team performance - sales, conversion and customers handled

    Other

    • Ability to learn quickly, and put this into practice independently
    • It is also desirable that candidates have strong knowledge of the domestic and business energy markets - experience in this field would be preferable, but not essential as training will be given.

  Key attributes

  • COMMUNICATION - a positive, confident and personable communicator who is able to gain the trust of customers.
  • CUSTOMER SATISFACTION - a record of delivering exceptional customer satisfaction over the phone and in correspondence
  • ORGANISATION / TIME MANAGEMENT - ability to self-manage and prioritise
  • ATTENTION TO DETAIL AND QUALITY - through data input and correspondence
  • INITIATIVE-ability to work alone on occasions and to think on feet to help a customer/resolve issues
  • PERSONAL PRODUCTIVITY - record of meeting targets on sales and productivity
  • PROBLEM SOLVING - experience and the ability to handle and take ownership for customer queries and seeking out a resolution that benefits all parties
  • ASSIMILATE INFORMATION - ability to take on new information and use this immediately, fact finding and learning as the role develops

  Apply: email your CV and a covering letter to recruitment@uswitch.com or apply using the form below:

  • Name *
  • Email *
  • Contact number *
  • Cover note *
  • CV *

• Developer

  • Business area: Group
  • Contract type: Permanent
  • Location: Camden Town (London, UK)

  We are always on the lookout for brilliant developers to work on challenging, diverse problems, using the best tools for the job.

  Put simply, people are our most vital asset and we spend a huge amount of time, energy and resources into making this a great place to be, and be part of.

  Visit Forward Technology to find out more or apply using the form below:

  • Name *
  • Email *
  • Contact number *
  • Cover note *
  • CV *