Commenting on Tesco Mobile’s commitment to fixed prices in mobile phone contracts, Ernest Doku, telecoms expert at Uswitch.com, says: “This is more welcome news for consumers who have often been left feeling misled and out of pocket after signing up to a fixed-term contract only to discover the hard way that prices aren’t fixed.
“Following EE’s announcement that from April its customers will have the option to fix the price of their monthly bills for a small premium, this move from Tesco Mobile arguably goes one step further – by ensuring that customers automatically benefit from no price rises, rather than by opting in and paying a premium. By ensuring that all plans have a fixed price for their duration, it brings some much-needed clarity and reassurance.
“Tesco Mobile has now become the second mobile provider to bring in changes ahead of Ofcom’s consultation on fixed prices for the length of contract – and it’s great to see networks taking the initiative and acting off their own back.
“However, while clarity and transparency are vital, it’s important that customers aren’t made to pay for them through higher handset costs or more expensive tariffs. Tesco Mobile has to maintain the value it currently offers and not pass on any potential price increases to customers at the start of the contract. Customers also have to be protected from facing a hefty increase in their monthly bill if they want to stick with their plan when their contract ends.
“But this promise is a big step in the right direction for better consumer protection and is especially welcome in a time of rising bills and tighter household budgets. We hope that other mobile providers follow suit, and that all mobile phone customers benefit from greater clarity and protection against unexpected price rises.”
Katherine Moss
Phone: 020 3021 5893
Email: katherine.moss@uswitch.com
Twitter: @uswitchPR
It’s all about “U”!
Thank you for indulging us over the last 20 years by using a small ‘u’ and a big ‘S’ when writing about our brand in your articles.
We are delighted to let you know that you are now off the hook - it’s big U’s all the way (and small s’s) as we undertake our biggest ever rebrand - so let your autocorrect go wild!
Uswitch is the UK’s top comparison website for home services switching. Launched in September 2000, we help consumers save money on their gas, electricity, broadband, mobile, TV, and financial services products and get more of what matters to them. Last year we saved consumers over £373 million on their energy bills alone.
Uswitch is part of RVU, a new business that also owns Money.co.uk and Bankrate.
If you would no longer like to receive our press releases please email prteam@uswitch.com with 'unsubscribe'.