About Octopus Energy
Octopus Energy joined the UK energy market in 2016, using technology to create a leaner business from the ground up — keeping customers happy and prices low.
Octopus Energy offers 100% renewable electricity as standard, with the option to offset the gas that you use. Octopus also offers no exit fees, a commitment to year-on-year, transparent pricing, and personalised service.
Emails and calls to Octopus Energy are answered by UK-based energy specialists, with average call wait times under a minute.
Octopus Energy customers have access to an online account, with features from editing Direct Debit amounts and dates, to entering a meter reading, to managing email and account preferences, requesting a credit refund, and booking a smart meter installation.
Learn more about Octopus Energy in uSwitch's Meet the Small Suppliers interview.
Supplying M&S Energy customers
Marks & Spencer rebooted M&S Energy in 2018 through a brand new partnership with Octopus Energy, pairing the high street legend M&S with Octopus' fresh, tech-led approach and a powerful joint commitment to customer service.
Taking on Iresa customers
In July 2018, Ofgem announced that small supplier Iresa had gone out of business. The energy regulator appointed Octopus Energy as the new supplier of around 100,000 former Iresa customers.
The Iresa customers would be offered a competitive tariff from Octopus Energy, and their existing credit would be honoured by their new supplier.
Read more about what happens if your energy supplier goes out of business — and why you probably don't need to worry.
Owner of Affect Energy
In September 2018, Octopus Energy announced that it had acquired Affect Energy, a small, Shoreham-based supplier also renowned for its customer service.
The deal with Affect meant a further 22,000 customers for Octopus, in addition to the 95,000 it gained from taking on Iresa's customer based when Iresa stopped trading in July 2018.
Octopus Energy prices and tariffs
There are a variety of Octopus tariffs on offer, including fixed rate and variable tariffs.
Other Octopus Energy tariffs include the Tracker tariff based on the daily wholesale price of energy, and the Agile Octopus tariff with half-hourly rates.
The Octopus Go Tariff is designed especially for households with an electric vehicle, offering cheaper night rates to help make charging more affordable.
You can take a look at the Octopus tariffs currently available through uSwitch below.
Octopus Energy price changes 2019
On 1 May 2019 Octopus Energy cut the price of its Flexible Octopus tariff by around £30 per year: a 2% drop for electricity and a 4% reduction for gas. This was in reaction to the decreased wholesale cost of energy.
Previous price changes from Octopus Energy
In October 2018, Octopus Energy announced its third price rise of the year — a total increase of 17%, or £152 for standard variable tariff customers.
Octopus gas and electricity
Octopus gas and electricity tariffs are available as fixed or variable plans, and all are focused on renewability. Octopus offers both dual fuel and electricity only tariffs.
Octopus gas and electricity tariffs are also suitable for households using an Economy 7 meter. The supplier also offers gas and electricity plans for homes with a prepayment meter.
Octopus renewable energy
All Octopus’s electricity is 100% renewable, with energy needs met by clean, green sources like solar and wind power. To reduce carbon footprint even further, Octopus can offset the carbon emissions from the gas customers use for a few pounds extra each month.
In the last year alone, 26,900 tonnes of CO2 have been saved from entering the atmosphere thanks to customers choosing Octopus’ low-carbon energy over an average standard tariff. That's roughly the same climate impact as planting 365 trees for each and every Octopus Energy customer.
Why pay more for the same energy?
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