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Octopus Energy

Octopus Energy is a UK energy supplier, focusing on long-term investment in renewable energy for the UK

energy supplier of the year runner up award logo

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Octopus supplier rating 2019

octopus supplier rating

Octopus scored five out of five stars in uSwitch's most recent survey of more than 17,000 UK energy customers. This rating was based on scores given by UK households for categories such as overall satisfaction, value for money and how likely they were to recommend Octopus Energy.

The gas and electricity supplier also scooped up the Energy Supplier of the Year Runner Up Award for 2019, pulling out an overall score of 87% in the survey.

About Octopus Energy

Octopus Energy joined the UK energy market in 2016, using technology to create a leaner business from the ground up — keeping customers happy, and prices low.

It's energy fit for the 21st century, no exit fees, a commitment to year-on-year, transparent pricing, and personalised service.

Emails and calls to Octopus Energy are answered by UK-based energy specialists, with average call wait times under a minute.

Octopus Energy customers have access to an online account, with features from editing Direct Debit amounts and dates, to entering a meter reading, to managing email and account preferences, requesting a credit refund, and booking a smart meter installation.

All Octopus’ electricity is 100% renewable, with energy needs met by clean, green sources like solar and wind power. To reduce carbon footprint even further, Octopus can offset the carbon emissions from the gas customers use for a few pounds extra each month.

In the last year alone, 26,900 tonnes of CO2 have been saved from entering the atmosphere thanks to customers choosing Octopus’ low-carbon energy over an average standard tariff. That's roughly the same climate impact as planting 365 trees for each and every Octopus Energy customer.

Learn more about Octopus Energy in uSwitch's Meet the Small Suppliers interview.

Price changes from Octopus Energy

In October 2018, Octopus Energy announced its third price rise of the year — a total of 17% increase, or £152 for standard variable tariff customers.

Supplying M&S Energy customers

Marks & Spencer rebooted M&S Energy in 2018 through a brand new partnership with Octopus Energy, pairing the high street legend M&S with Octopus' fresh, tech-led approach and a powerful joint commitment to customer service.

Taking on Iresa customers

In July 2018, Ofgem announced that small supplier Iresa had gone out of business. The energy regulator appointed Octopus Energy as the new supplier of around 100,000 former Iresa customers.

The Iresa customers would be offered a competitive tariff from Octopus Energy, and their existing credit would be honoured by their new supplier.

Read more about what happens if your energy supplier goes out of business — and why you probably don't need to worry.

Owner of Affect Energy

In September 2018, Octopus Energy announced that it had acquired Affect Energy, a small, Shoreham-based supplier also renowned for its customer service.

The deal with Affect meant a further 22,000 customers for Octopus, in addition to the 95,000 it gained from taking on Iresa's customer based when Iresa stopped trading in July 2018.

Read more…

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