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Octopus Energy

Octopus Energy

Octopus Energy 2019 customer rating

Octopus Energy scored five out of five stars in uSwitch's most recent survey of more than 17,000 UK energy customers. This rating was based on customer reviews for Octopus Energy given by UK households for categories such as overall satisfaction, value for money and how likely they were to recommend Octopus Energy.

Octopus Energy’s reviews were so positive that the supplier also scooped up the Energy Supplier of the Year Runner Up Award for 2019, pulling out an overall score of 87% in the survey.

To compare energy suppliers including Octopus, type your postcode in the box and hit ‘Compare now’.

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About Octopus Energy

Octopus Energy joined the UK energy market in 2016, using technology to create a leaner business from the ground up — keeping customers happy and prices low.

Octopus Energy offers 100% renewable electricity as standard, with the option to offset the gas that you use. Octopus also offers no exit fees, a commitment to year-on-year, transparent pricing, and personalised service.

Emails and calls to Octopus Energy are answered by UK-based energy specialists, with average call wait times under a minute.

Octopus Energy customers have access to an online account, with features from editing Direct Debit amounts and dates, to entering a meter reading, to managing email and account preferences, requesting a credit refund, and booking a smart meter installation.

Learn more about Octopus Energy in uSwitch's Meet the Small Suppliers interview.

Octopus Energy prices and tariffs

There are a variety of Octopus tariffs on offer, including fixed rate and variable tariffs.

Other Octopus Energy tariffs include the Tracker tariff based on the daily wholesale price of energy, and the Agile Octopus tariff with half-hourly rates.

The Octopus Go Tariff is designed especially for households with an electric vehicle, offering cheaper night rates to help make charging more affordable.

All Octopus energy tariffs currently available through uSwitch can be seen in the table below.

Supplier Plan name Tariff type Price
Octopus Energy Octopus 12M Fixed Fixed until 30 Sep 2019 £994 Compare now
Octopus Energy Super Green Octopus Fixed until 30 Sep 2019 £1077 Compare now

This information is updated hourly with Octopus energy plans which are available to switch to through uSwitch. To appear in this table, plans must be available in at least 7 of the 14 regions.

Octopus Energy price changes 2019

On 1 May 2019 Octopus Energy cut the price of its Flexible Octopus tariff by around £30 per year: a 2% drop for electricity and a 4% reduction for gas. This was in reaction to the decreased wholesale cost of energy.

Previous price changes from Octopus Energy

In October 2018, Octopus Energy announced its third price rise of the year — a total increase of 17%, or £152 for standard variable tariff customers.

Octopus gas and electricity

Octopus gas and electricity tariffs are available as fixed or variable plans, and all are focused on renewability. Octopus offers both dual fuel and electricity only tariffs.

Octopus gas and electricity tariffs are also suitable for households using an Economy 7 meter. The supplier also offers gas and electricity plans for homes with a prepayment meter.

Octopus renewable energy

All Octopus’s electricity is 100% renewable, with energy needs met by clean, green sources like solar and wind power. To reduce carbon footprint even further, Octopus can offset the carbon emissions from the gas customers use for a few pounds extra each month.

In the last year alone, 26,900 tonnes of CO2 have been saved from entering the atmosphere thanks to customers choosing Octopus’ low-carbon energy over an average standard tariff. That's roughly the same climate impact as planting 365 trees for each and every Octopus Energy customer.

Octopus Energy and M&S Energy

Marks & Spencer rebooted M&S Energy in 2018 through a brand new partnership with Octopus Energy, pairing the high street legend M&S with Octopus' fresh, tech-led approach and a powerful joint commitment to customer service.

Octopus Energy and Iresa

In July 2018, Ofgem announced that small supplier Iresa had gone out of business. The energy regulator appointed Octopus Energy as the new supplier of around 100,000 former Iresa customers.

The Iresa customers would be offered a competitive tariff from Octopus Energy, and their existing credit would be honoured by their new supplier.

Owner of Affect Energy

In September 2018, Octopus Energy announced that it had acquired Affect Energy, a small, Shoreham-based supplier also renowned for its customer service.

The deal with Affect meant a further 22,000 customers for Octopus, in addition to the 95,000 it gained from taking on Iresa's customer based when Iresa stopped trading in July 2018.

Read more about what happens if your energy supplier goes out of business — and why you probably don't need to worry.

Lock in a fixed energy deal today

Although energy prices are due to fall slightly in October, you can save more by switching to a fixed deal today. Enter your postcode below to get started.

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