Based on ScottishPower reviews, the big six supplier was rated two and a half stars out of five for Customer Service by customers in the 2022 Uswitch customer satisfaction report. The report was based on a Uswitch and YouGov survey of more than 16,000 UK households, scoring suppliers in the 2022 Uswitch Energy Awards
As one of the biggest energy suppliers in the UK, there are a wide range of ScottishPower tariffs on offer to help meet the needs of as many customers as possible.
Like most energy providers operating in the UK, ScottishPower is subject to Ofgem's energy price cap. The cap sets the maximum rate that can be charged for ScottishPower's Standard tariff. The cap was set at its highest ever level of £1,971 in February 2022, coming into effect in April. ScottishPower therefore set its SVT rate at £1,970.53.
In August 2021, Ofgem announced that it would be increasing the level of the price cap by 12% to £1,277. As a result, ScottishPower announced an increase in its standard variable tariff to that new cap level. The prices will come into effect on 1 October 2021.
In February 2021, ScottishPower prices were increased by 9% on the supplier's standard variable tariff in line with the new price cap rate announced by Ofgem. The price rise came into effect on 1 April 2021 and affected customers on ScottishPower's Standard tariff. Prices on this plan increased to £1,138 per year for average usage - a price rise of around £96 per year.
The table below shows recent changes to ScottishPower prices, alongside changes by the rest of the big six energy suppliers:
|Supplier||Standard variable tariff price (1 Apr 2021)||Standard variable tariff price (1 Oct 2021)||Standard variable tariff price (1 Apr 2022)|
|E.ON Next (inc. former npower customers)||£1,138.18||£1,277.38||£1,970.56|
Based on a medium energy user on a standard dual fuel tariff, paying on receipt of bill, with bill sizes averaged across all regions.
In August 2020, ScottishPower announced it would reduce the average price of its standard variable tariff by 7% as of 1 October 2020. This price cut was in line with the revised energy price cap, and reduced the average cost of a standard variable tariff for ScottishPower customers by £84 a year.
In March 2020, ScottishPower prices were cut by 1% on the supplier's standard variable tariff, in effect from 1 April. Once again, the reduction was in line with the reduced announced in February 2020.
In August 2019, ScottishPower prices dropped by an average of £76 per year (6%) on its standard variable tariff, also in reaction to a drop in the price cap rate.
In February 2019, ScottishPower became the fifth of the big six energy suppliers to announce a price rise in reaction to the change in price cap at the time.
From 1 April 2019, rates for ScottishPower's standard variable tariff increased by £117 (10%), in line with the increased energy price cap of £1,254 per year.
In April 2018, ScottishPower prices were increased by 5.5% to customers on its standard variable rate plan, effective 1 June 2018. The change saw costs increase by £63 per year on average.
You can find out more about ScottishPower's price changes and what to do in our guide.
ScottishPower tariffs all include 100% green electricity, using wind energy and smart grids. It has sold its gas plants and is closing its coal-fired power stations, as well as taking steps to reduce its general carbon footprint wherever possible.
ScottishPower was appointed by energy regulator Ofgem to take on the customers of Tonik Energy when the supplier ceased trading. Tonik Energy's 150,000 customers were transferred to ScottishPower tariffs from October 2020.
Ofgem appointed ScottishPower as the Supplier of Last Resort for both Entice and Orbit Energy when the suppliers went bust as a result of the energy market crisis. ScottishPower took on the suppliers' respective 5,400 and 65,000 customers in November 2021.
ScottishPower took on the customers of Extra Energy when the small supplier ceased trading in November 2018. Extra Energy's 108,000 domestic energy customers were placed on ScottishPower tariffs as part of the takeover.
ScottishPower was appointed as the new supplier for customers of Yorkshire Energy, which ceased trading in December 2020. Yorkshire Energy's 74,000 customers were automatically moved to ScottishPower tariffs.
ScottishPower has had a relationship with Cancer Research in the UK since 2012. Through employee fundraising, their Help Beat Cancer energy tariff, sponsorship of the Race for Life and Stand Up To Cancer campaigns, they have raised more than £20 million for the charity organisation.
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