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*The "average" speed displayed in Mb represents the speed available to 50% of customers with this product during peak time (between 8pm and 10pm). The actual speed you will get depends on your cabling, your area and (with non-fibre optic products) time of day and how far you are from the telephone exchange. Most providers will tell you the likely speed you will receive when you begin your online sign up — this may differ from the average speed displayed on our table.
† Contract discount compares the promotional price currently offered across all services (broadband, line rental, TV, etc.) against the monthly cost of the same package without promotions, multiplied by the duration of the contract.
The deals available at your postcode are subject to local availability. The provider will confirm availability for your line.
We aim to take the strain out of broadband comparison. Good broadband deals aren't just about the price, it's also about what's included in the product, the speeds offered and any extra incentives providers are offering. To balance all of these, we have developed a ranking formula that takes into account deals that are proving to be popular with our customers, that are competitive in the market and have a smooth buying process.
If you prefer, you can sort deals by monthly cost, speed or contract length. You can also choose to show costs as monthly or full contract, which lets you see the total spend over the contract period, including any setup costs.
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|Package||Broadband speed||Contract length|
|Sky Essential Broadband & Free Talk Anytime||11Mb average*||18 months|
|Sky Superfast Broadband & Free Talk Anytime||59Mb average*||18 months|
|Sky Essential Broadband, Sky Entertainment TV & Free Talk Anytime||11Mb average*||18 months|
|Sky Superfast Broadband, Sky Entertainment TV & Free Talk Anytime||59Mb average*||18 months|
Sky is one of the best-known TV brands in the UK, but it also provides broadband, TV, home phone and mobile services for many UK homes. Since showing its first satellite broadcast in the 1980s, it's developed a reputation for innovation and high-quality services, being the first company to offer interactive TV in 1998, the UK's first high-definition broadcast in 2006 and the introduction of Sky Go in 2011 to allow users to watch TV wherever they are.
The company expanded into the broadband market in 2005 and is now the UK's second-largest broadband provider behind BT. With it continuing to offer new services such as its latest Sky Q hub, it's great for entertainment lovers who don't want to miss out on the latest developments.
Key features of Sky include:
Sky's broadband packages use the Openreach network, so you'll need phone line rental for its deals. The firm offers broadband-only deals, as well as packages that add home phone and TV services. All packages come with the option of Sky Broadband Boost and Wi-Fi Guarantee, which gives you your money back if you can't get reliable Wi-Fi in every room.
Adding TV to your Sky broadband package gives you access to a huge range of channels. The standard Entertainment Pack features over 300 channels, including Sky One and Sky Atlantic, where some of the biggest TV hits are shown.
You can add to this with Sky Cinema, which offers 11 dedicated channels, plus a new premiere every day, or the Sky Sports options where you can pick and choose which sports you'd like, or take the whole nine-channel bundle.
All Sky TV deals come with the firm's Sky Q set-top box, which offers a wide range of catchup and on-demand services, and lets you record and store up to 500 hours of live TV.
Sky's Essential broadband packages can be selected with a range of phone packages. The standard broadband service includes unlimited evening and weekend calls to UK landlines and mobiles, with per minute charges applying for calls outside these hours. You can add unlimited anytime calls or international services to your package for a small additional monthly fee.
Sky Talk unlimited evening and weekend calls are also included as standard with any TV and broadband deals, and again, anytime and international services can be added to the package for a small monthly fee.
Sky offers a range of speed options, with standard ADSL broadband and superfast fibre on offer.
The firm has signed up to Ofcom's voluntary broadband speed Code of Practice. This means before you sign up for a service, you'll get a personalised estimate of the exact speed your home should be able to receive. If your performance doesn't meet these minimums and the firm can't fix it within 30 days, you'll be able to cancel your contract without penalty.
For an extra £5 a month, you can also enjoy Sky's Broadband Boost service, which gives you daily checks on your line to spot any problems, flexible engineer visits and Sky's Wi-Fi Guarantee, which ensures you'll get great wireless connectivity in every room, or you'll get your money back.
Sky's standard broadband offering is Sky Essential, which provides average speeds of 11Mbps using a standard ADSL connection. This is suitable for a small household of light users who will mainly just be browsing the internet, checking social media and streaming occasionally.
Unlike many other providers, Sky no longer offers an 'entry level' 36Mbps fibre package. Instead, all fibre customers enjoy the firm's Superfast package, which offers average speeds of 59Mbps. This is ideal for large households who want to stream, share and game without slowdown at any time.
Sky's network should allow more than 95 per cent of the UK to access fibre broadband, but there may still be some locations where this isn't available. Exact speeds will also differ depending on a user's location, with a variety of factors contributing to the specific performance for a home.
The best way to determine Sky’s broadband speed in your area is to use our Postcode Checker, which will let you know what packages are available and the speeds you can expect.
What counts as a good broadband speed for you will depend on the activities you want to do online. For everyday web browsing, a standard connection should be more than good enough, but for high-definition streaming or gaming downloads, you'll need a faster deal.
For video streaming, Netflix recommends a minimum speed of 3Mbps for standard definition content and 5Mbps for HD, while BBC iPlayer has similar requirements. If you want to stream smoothly in 4K ultra high-definition, however, you'll need a minimum speed of 24Mbps.
This would apply to a single user streaming one piece of content, so the more users you have looking to connect simultaneously, the faster your connection will need to be.
The headline speed you need for gaming is fairly low — Xbox Live, for instance, recommends a speed of just 3Mbps for playing online. However, this doesn't tell the whole story.
If you want to download digital games to your PC or console - some of which may be over 100GB, you'll need much faster speeds than this, so a fibre connection of at least 30Mbps should be the minimum. Faster connections with lower latency also reduce the risk of lag interfering with your gaming.
If you're only selecting a Sky broadband and calls package, set-up should be fairly straightforward, with all that's needed being an active phone line. However, those opting for Sky TV services will require an engineer visit to install the necessary equipment.
The standard installation fee for Sky broadband is normally between £19.95 and £39.95 depending on the specific package you're signing up for, with broadband-only deals typically having cheaper set-up costs than TV packages.
If you already have a landline, it should take around two weeks to switch your service to Sky. However, if you are getting broadband for the first time or need a landline installed, it may take up to three weeks.
If you're moving from a standard internet package to a fibre service, it can take up to seven days to make the change. You may also need a new router if your current one isn't compatible, in which case Sky will automatically send you one.
Sky's flagship router is the Sky Q Hub, which has won rave reviews for its performance, especially when it comes to ensuring you get a reliable connection anywhere in the home. Available as standard on Sky’s fibre broadband packages, the router uses the advanced 5GHz band for faster Wi-Fi performance and can even be connected to a Sky Q set-top box via your home's internal wiring.
Setting up the Sky Q hub should be a simple process, as everything you need is included in the box and it should simply be a case of connecting the included cables to your home's master phone socket and a power supply.
However, if you need more help, Sky's online support page offers simple step-by-step walkthroughs for the Sky Q hub and the other routers Sky offers.
You can compare Sky’s broadband, phone and TV deals in the comparison tables at the top of this page, where you can filter by speed, cost and what services are included.
There are a number of ways to contact Sky customer service. The firm has a wide range of online FAQs on its website, covering everything from set-up queries to security primers, while you can also get assistance via Facebook Messenger, SMS, email or by phone.
To speak to a Sky customer service agent by phone, you can call 0333 7591 018. This service is free for Sky Talk customers, or will be charged at the same rate as 01 or 02 numbers for other users. Lines are open from 7am to 11pm, seven days a week.
Sky does not currently offer a live chat service, but does provide support via Facebook Messenger and SMS.