Why choose EDF Energy?
EDF has been one of the UK’s big six energy suppliers almost since it was founded in 2003. The French energy company, EDF Group (Électricité de France), bought Seeboard, London Energy and SWEB Energy and formed EDF as a UK energy supplier. The supplier is the UK’s largest producer of low-carbon electricity and the biggest supplier of electricity by volume in Great Britain.
As of the end of 2023, EDF Energy supplies 10.9% of the UK electricity market and 9% of the gas market.
Reasons to choose EDF Energy include:
- Security of a large supplier
- A range of competitive tariffs
- Access to energy efficiency and home improvement help
- The ability to sell excess electricity back to the grid.
What tariffs are offered by EDF Energy?
EDF offers the following types of tariff:
- Fixed energy tariffs - this is a tariff whose unit rates and standing charges are fixed for the duration of the contract, meaning they’re not affected by wholesale market or price cap fluctuations. However, if you want to leave a fixed tariff early, you’ll usually have to pay an exit fee, so you need to be sure you’re prepared to sign up for a year or more
- Variable energy tariffs - these tariffs are subject to the price cap, so unit rates can go up or down depending on what the wholesale market is doing
- Electric vehicle tariffs - this is a fixed price time-of-use tariff designed to provide cheaper home charging for electric vehicle owners
- Air source heat pump tariffs - this is a unique tariff type that EDF is trialling. It’s only available for customers with air source heat pumps and is a cross between a time-of-use tariff and a tracker tariff. It offers two cheaper periods of electricity for those with air source heat pumps, and tracks and adjusts unit rates based on price cap fluctuations. There’s more information available on EDF’s website for those interested in signing up.
Does EDF Energy charge exit fees?
EDF Energy does charge exit fees on its fixed tariffs, in line with other energy suppliers. At the time of writing, these ranged from £50 to £250.
Have EDF prices risen in 2024?
EDF standard variable energy tariffs are subject to Ofgem's energy price cap, just like the majority of energy suppliers operating in the UK. The price cap sets the maximum rate suppliers can charge for average use on standard variable tariffs - which are typically the most expensive type of energy plan.
As such, in 2024 EDF standard variable prices have risen once in line with the energy price cap, then fallen twice consecutively with the cap level falling to £1,690 and £1,568, and then risen again with the price cap increase to £1,717 in October.
Can I do anything about EDF price rises?
All EDF customers with a standard variable tariff are impacted by price changes. If you're on a fixed plan from EDF, your rates stay the same for the remainder of the contract. But remember that you'll automatically be rolled onto a standard variable tariff when your fixed deal ends.
If you’re on a standard variable tariff and want to see if you can switch to a fixed deal, run an energy comparison by entering your postcode below.
EDF Energy 2024 reviews
As of May 2024, EDF has a score of 4.3 from over 80,000 reviews. A lot of customer reviews single out the supplier's app and Home Hub as particularly good as a means of tracking energy usage and spend.
What are EDF Energy’s other products and services?
Gas and electricity supply is a small part of EDF’s overall energy offering to customers throughout the UK. The supplier also offers:
Boiler cover
The ability for customers to earn money for selling excess home-generated energy back to the grid
Air conditioning unit installation
Home charging points for electric vehicles
Electric vehicle leasing.
Does EDF Energy offer energy efficiency products?
EDF offers a range of solutions for customers looking to invest in energy efficiency products. These include:
Boilers
Air source heat pumps
Solar panel systems
Solar batteries
Insulation.
Can I get a smart meter with EDF Energy?
Yes, EDF offers smart meter installation to its customers. They come with an In-Home Display so it's easy to see how much energy you've used and how much you've spent each day.
EDF Energy renewable energy
EDF, as well as being one of the biggest energy suppliers in the UK overall, is also the UK's biggest producer of zero-carbon electricity thanks to its operation of 10 nuclear power plants and 36 wind farms around the UK. It was also the energy and sustainability partner of the London 2012 Olympic and Paralympic games.
How do I contact EDF Energy?
There is a range of methods that customers can use to contact EDF:
Phone: 0333 006 9950 (Monday to Thursday 8am-6pm, Friday 8am-4pm) for those who pay by Direct Debit, cash or cheque. Prepayment customers can call 0333 200 5100 (Monday to Friday, 8am-6pm)
Email: hello@edfenergy.com
Text: 0748 058 9950 (alternatively, the WhatsApp number is 07480 589 950).
Does EDF Energy have an app?
EDF does have an app that allows customers to check their account details, submit meter readings and make changes in addition to paying bills. It also uses fingerprint log-in for extra security. The Hub feature within the app shows a property's energy usage and provides tips on how to save energy.
Prepayment customers can also check their balance, top up and get alerts through the app.
Which providers are similar to EDF Energy?
Any large supplier is probably fairly similar to EDF Energy, especially if they offer a comparable range of energy efficiency products. The likes of British Gas and Octopus could be the closest alternatives to EDF.
How do I cancel my EDF Energy supply?
If you want to cancel your energy supply from EDF, you can do so at any time. But remember that you’ll have to pay an exit fee if you’re on a fixed tariff and not within the final 49 days of your contract. Simply switch to a new energy deal and your EDF supply will be cancelled as a result.
Is EDF Energy going bust?
It’s very unlikely that a supplier as large as EDF will go bust, particularly because it’s ultimately backed by the French state. However, the energy market is challenging and unpredictable at the moment and there is a certain level of risk to some suppliers - find out why in our energy market Q&A guide.
