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EDF energy

EDF Energy reviews, surveys and price changes

EDF Energy is one of the big six energy providers, as well as one of the largest electricity generators and suppliers of gas and electricity in the UK

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Who are EDF Energy?

They produce around one-fifth of the UK's electricity from a variety of sources, including combined heat and power plants and wind farms, as well as the more traditional methods.

EDF Energy was created in 2003, five years after French energy company EDF Group (Électricité de France) bought Seeboard, London Energy and SWEB Energy.

EDF Energy customer satisfaction scores

EDF Energy came fourth out of eight suppliers in the 2017 uSwitch Energy Awards (the supplier ranked second among the big six suppliers).

The customer service rating is based on an independent YouGov survey that was conducted between 27th October and 1st November 2016. A total of 5,028 UK energy consumers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted and are representative of all UK adults (18+).

Recent price changes from EDF Energy and all big six energy suppliers

In April 2017, EDF Energy announced its second price rise in six months (having previously raised prices in January 2017).

The latest price rise of 7.2% would affect all households on EDF's standard variable rate dual fuel plans: nearly half of their customers.

The latest price rise is to take effect 21 June 2017.

The table below shows which of the big six energy suppliers, including EDF Energy, last raised and dropped their prices, and when:

Supplier Date effective Avg price change (%)

EDF Energy

21 June 2017 Up-arrow7.2%

E.ON

26 April 2017 Up-arrow9%

British Gas

through July 2017 Price freeze

ScottishPower

31 March 2017 Up-arrow7.8%

sse

28 April 2017 Up-arrow7%

npower

16 March 2017 Up-arrow9.8%

*Based on a medium energy user on a standard dual fuel tariff, paying on receipt of bill, with bill sizes averaged across all regions.

uSwitch Energy Expert Claire Osborne called this news a "second blow to EDF customers":

“This is another blow to EDF customers who are only just coming to terms with the hike that came into effect last month.

“EDF’s promise to contact all customers on standard variable tariffs to review their deal and provide them with advice on energy efficiency should be noted. They have also pledged to give 67,000 vulnerable customers a one-off automatic rebate of £100 each. This will provide some welcome respite to those most in need of help paying their bills.

“As always, consumers don’t need to sit back and accept this – they can take action to protect themselves from any unexpected price increases. The best way to stay in control of household budgets is to switch to a fixed deal. Not only could this save hundreds of pounds, but it will provide much needed peace of mind that you won’t be hit by rising energy bills.”

In late January 2015, EDF Energy announced that it drop the price of its dual fuel standard plans by 1.3%, effective 11 February.

They were the final of the big six to announce a price cut in 2015, and it brought the cost of their standard dual fuel plan down to £1,155 — a cut of £9 a year.

EDF Energy prices went up by 3.9% on the 3 January 2014, for the company's gas and electricity customers. The energy supplier was the fifth of the big six to announce price hikes and primarily blamed a combination of rising distribution charges, smart meter installation costs and renewable obligations, for the increase.

Why we like EDF Energy

In total, EDF Energy supply energy to around 5.5 million customers, both businesses and households, making it the nation's largest supplier of electricity by volume.

EDF Energy, as well as being one of the biggest energy suppliers in the UK overall, is also the UK's biggest producer of low-carbon electricity.

EDF Energy produce around one-fifth of the UK's electricity from a variety of sources, including combined heat and power plants and wind farms, as well as the more traditional gas, coal and nuclear power stations.

EDF Energy operate eight nuclear power plants across the UK, which helps make it the largest low-carbon producer.

The company also plans to build up to four more nuclear power plants in future, which could help to generate 40% of the low-carbon electricity, if built.

EDF Energy was the energy and sustainability partner of the London 2012 Olympic and Paralympic games.

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