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Cookie policy

uSwitch Limited ("uSwitch", "we" or "us") use cookies and other similar technologies in the operation of this website.

A cookie is a piece of information that a website puts on your computer so it can remember something about you or your device at a later date. We use cookies to distinguish you from other users of our website (including when you browse other third party websites). This helps us to provide to provide you with a good experience when you browse this website. We also use cookies and similar technologies to show you more personalised advertising, including uSwitch ads on other websites. By using our website, you agree to our use of cookies. This policy explains what cookies, including third party cookies, we use on our website, and how you can refuse or withdraw your consent to cookies. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

The cookies on our website are either set by us or by third party partners and fall into the following categories:

  1. First Party Session Management

    These are typically required by us to make sure you can move freely from one page to another and so you can access and use certain services within the site. Normally these cookies only last while your browser is open and are deleted when it is closed. Some may need to remain for longer than the duration of your visit (session) or longer.

    Cookie name Description Duration
    usca, uscc, uscd and uscv Used by our platform to identify the user, device and visit Between 30 minutes and 6 years
    usKampyleSession Used to measure the duration of a website visit session
    urefs Used to measure marketing performance 2 years
    rid Used to help debug website performance problems and identify web page requests Session
    _energy-new_session
    _car-insurance_session
    _broadband-web_session
    _mobiles-web_session
    heating_cover_session
    _uswitch-loans_session
    _credit-cards_session
    _mortgage-comparison_session
    Ttsid
    Used by our platform, or our service providers, to remember your actions from page to page 3 months
    us-call-centre-created Used by our platform to record information relating to call centre pop-up Session
    availability Used by our platform to record broadband availability for your area 7 days
    bb_exp_* Used by our platform to remember user UX experiments on the page 7 days
    top10tr Used by our platform to record when user visits from a search advertisement 6 hours
    ttvid Analytical cookie to help identify device 1 year
    account.session Used to remember actions from page to page 6 years
    account.created Records when a user creates a uSwitch.com account 1 hour
    _banking_click_id Used to identify and remember web behaviours or actions on our platform or our partners' platforms 24 hours
    _banking_eligibility_check_id Used by our platform, or our service providers, to remember soft credit check actions from page to page Session
    _banking_experiment Used by our platform, or our service providers, to remember user UX experiments on the page Session
    car-insurance-addons Used to remember what add ons are selected on the car insurance quote results page Session
  2. Third Party Session Management

    These cookies are used to allow interaction between our website and certain of our third party provider(s) when you are obtaining a quote on our site.

    Cookie name Description Duration
    activequote.com-health-insurance
    SessionID-USWITCHLIFE
    SessionID-USWITCHPMI
    Used by our platform to remember your actions from page to page Up to 1 year
  3. Performance

    We want to ensure we provide a good experience. These cookies (which are set by third parties providing services to us) allow us to monitor how visitors use our website. These cookies provides us with anonymous statistics on how many people visit the website, where they have come from and the pages they visit so that we can continue to develop and improve the website and our services. They also help us understand the effectiveness of our advertising.

    Third party Description
    ResponseTap Collects statistical information to help measure call centre interaction
    https://www.responsetap.com/privacy-policy/
    Google Analytics Collects statistical information about how you use the site so that we can improve the site
    http://tools.google.com/dlpage/gaoptout
    usKampyleSelected Collects information about how you use the site
  4. Functionality

    These cookies allow you to set and store preferences for the website, such as when you login to post comments or where you are offered the option to customise elements of the layout or content of the website. These cookies may also help us to monitor, debug and optimise the performance of the website.

    Third party Description
    Twitter Social media integration
    https://dev.twitter.com/web/overview/privacy
    Facebook Social media integration
    https://facebook.com/policy.php
    Disqus Provides commenting for our content
    https://help.disqus.com/customer/portal/articles/466259-privacy-policy
    FullStory Helps monitor and debug website errors
    https://fullstory.com/legal/privacy
    Optimizely Helps measure and optimise website performance
    https://www.optimizely.com/opt_out
    Sentry Tracks JavaScript errors to help us monitor and debug the website
    https://getsentry.com/privacy
    Kampyle Helps us monitor the use of the site
    http://www.kampyle.com/privacy-policy/
  5. Interest-based advertising

    These cookies allow third parties to identify what you might find interesting, allowing a more personalised and relevant selection of advertisements to be displayed when you browse the internet. They normally won't just be from us, but build an overall, but anonymous, picture of individuals' preferences based how they have browsed the internet, in order to deliver more relevant advertising. You may see interest-based advertising on our website, but also on third party websites using information collected about your browsing activity on our website.

    Third party Description
    Adalyser Collects statistical information to help measure cross-channel marketing.
    https://www.adalyser.com/
    Google AdWords Tracks performance of advertising campaigns.
    http://www.google.com/policies/privacy/ads/
    Facebook Ads Tracks performance of advertising campaigns.
    https://www.facebook.com/policy.php
    Twitter Ads Tracks performance of advertising campaigns.
    https://support.twitter.com/articles/20169693
    Yahoo Tracks performance of advertising campaigns.
    https://policies.yahoo.com/us/en/yahoo/privacy/index.htm
    Cadreon Tracks performance of advertising campaigns.
    http://www.cadreon.com/privacy-notice/
    Bing Tracks performance of advertising campaigns.
    https://www.microsoft.com/en-us/privacystatement/default.aspx
    Bluekai Collects information and tracks performance of advertising campaigns.
    http://www.bluekai.com/privacypolicy.php
    CrazyEgg Helps optimise and debug website.
    http://crazyegg.com/privacy
    Giosg.com Ltd Collects statistical information about how you use the site so that we can improve the site. https://www.giosg.com/terms-of-service
  6. On-site banner advertisements

    Through our advertising platform we allow other third party advertising agencies and networks to serve advertising using cookies to our website.

    Third party Description
    Bluekai http://www.bluekai.com/privacypolicy.php

Refusing or withdrawing your consent to the use of cookies

You may refuse to accept cookies by altering the settings on your internet browser. For more information about how to do this, look at your browser 'help' section or visit www.allaboutcookies.org and www.youronlinechoices.eu.

Please note that if you adjust your internet browser settings to refuse the setting of cookies, you may not be able to access or use fully certain parts or functionality of our website.

Updates to this policy

So that we can offer you the best possible online experience, new services using cookies may be added to our website from time to time. We aim to keep the cookies information provided here as accurate as possible and use all reasonable efforts to regularly review and update the details. When we update these details we will post changes on this page so please check back frequently.

Updated: 20 October 2017