Founded in 1997, Plusnet established itself as a dial-up internet service provider, and by 2004, the size of its customer base had doubled. Since then, the size of the Plusnet customer base has continued to grow and it’s now one of the UK’s larger broadband service providers.
In 2007, Plusnet was acquired by BT Group. It continues to operate separately from BT's business, but it has led to a number of offers, initiatives and add-ons being shared between the two sister providers.
In 2012, Plusnet fibre broadband was launched, using the same Openreach network as BT's superfast broadband and offering a maximum speed of 66Mbps. Its packages all offer unlimited downloads, but traffic prioritisation applies during peak usage times.
Plusnet broadband deals are marketed primarily as being great value for money while providing excellent customer service and fast connection speeds.
For those looking for good-value internet services, Plusnet broadband deals will typically feature prominently at the top of your shortlist. A simple ADSL broadband connection offers you 10Mbps average download speeds, and you can often grab a Plusnet ADSL deal for as little as £18.99 a month.
However, Plusnet doesn't limit itself to ADSL broadband. There are plenty of well-priced fibre broadband deals available too, with faster average speeds starting at 36Mbps and going up to 66Mbps. These can start from as little as £22.50 a month.
Check out the most popular Plusnet broadband deals in the comparison table above, or search for more cheap broadband providers on Uswitch.
Plusnet takes pride in its award-winning customer service and offers a number of ways for customers to get in touch. Plusnet is regularly featured in reports from telecoms regulator, Ofcom, typically receiving fewer customer complaints than most broadband providers.
In fact, Plusnet was even recognised at the 2020 Uswitch Mobile & Broadband awards, winning 'Best Provider Customer Service'.
Plusnet’s online help and support section is intended to cover the most frequently asked questions, while a ‘Contact Us’ facility is available for live online chat or by phone. For standard support queries, customers can call a freephone line (0800 432 0200), which is available seven days a week with all call centres based in the UK.
Plusnet’s four-port wireless routers use ‘N’ series technology and are provided with all fibre and ADSL broadband products.
These are free when customers sign up for a 12-month or 18-month contract on ADSL and fibre broadband products.
Created by McAfee, the Plusnet Protect security package also includes spam protection and a personal firewall.
Plusnet internet products also come with its parental controls tool, Plusnet SafeGuard.
Plusnet offers plenty of additional services, from call plans and voicemail to TV and entertainment packages. Most notably, Plusnet customers can get access to the BT Sport app at a preferential rate.
So though it's known primarily as a low-cost broadband provider with excellent customer service, don't forget the added value you could get from a broadband package with Plusnet.
Customers of Plusnet broadband receive a personal webmail account, which includes unlimited alias addresses included (subscription accounts receive an unlimited amount).
Alias addresses redirect mail to the default mailbox given during sign-up and are useful if you don’t want to give out a real address.