About Virgin Media Broadband
Virgin Media offers among the fastest broadband speeds on the market thanks to its fibre optic broadband network. At the top end, if you sign up for Virgin Media Vivid broadband service you'll get speeds of between 100Mbps and 200Mbps, depending on which price option you choose.
Even the cheapest Virgin Media product offers a broadband connection of 50Mbps, with existing customers on this package given the option to upgrade to a faster 70Mbps service for no extra charge.
One of Virgin Media broadband's biggest sells is that its super fast fibre optic network means customers can stream TV, movies and music more smoothly and without ‘buffering’.
Virgin Media packages also provide subscribers with higher bandwidth than standard copper broadband. This means that multiple occupants of the same household can be online simultaneously with minimal impact on speeds or connection quality.
Founded by Richard Branson in 1989, Virgin Media, formerly known as NTL:Telewest, now has four major areas of business: television, mobile phones, landline phones and internet.
Because of this 'quadruple-play’ set-up, Virgin Media is able to offer its customers combination deals known as ‘bundles’, which group together some or all of these services for a lower monthly rate than if customers subscribed to the services separately.
Customer Service
Virgin Media has won a number of awards for its customer support, which is free to call from a Virgin Media landline.
The Virgin Media internet service centre is open seven days a week: Mon-Fri 8am-8pm; Sat 9am-5pm; Sun 10am-4pm.
There’s also the option of Virgin Remote Assistance, providing free online support for customers who can chat online to a member of the team.
Virgin Media's ‘service status’ page also provides a quick check on any ongoing performance issues that might be occurring with the Virgin broadband service.
Is Virgin broadband available to me?
If you’re not sure if standard Virgin Media deals and its top-end Virgin Media Vivid products are available in your area, you can check their availability by heading on over to our broadband postcode checker
Equipment
Each Virgin broadband package option, whether that's the premium Virgin Media Vivid service or the cheaper 50Mbps/70Mbps option, comes with a free modem for connection via fibre optic cable or through your telephone line. The top-end Super Hub is among the fastest wireless routers on the market.
Virgin Media television products come with a V HD Box, V+ HD Box or TiVo box, depending on the package.
Extras with Virgin Media deals
As well as everything outlined above, Virgin Media broadband customers also qualify for cheaper mobile phone deals with Virgin Mobile, which offers its service at reduced rates to its sister company's broadband subscriber base.
Customers also have access to their own Virgin email account, with 15 email addresses available to use as additional accounts or for family members. Also included as standard is 55Mb of webspace to create your own website online.
