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Why choose Virgin Media?
Consistently fast speeds: Enjoy some of the fastest broadband speeds in the UK.
Bundle your deals: Add TV with hundreds of channels and mobile services from Virgin Media O2.
Volt benefits with O2: Boost your broadband speed and double your mobile data if you have an O2 contract.
*Average speeds are based on the download speed available to at least 50% of customers with this product during peak time (8 to 10pm). Your actual speeds depend on factors like your connection type, area, time of day and distance from the telephone exchange.
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Deals are subject to local availability and may not be available to existing customers. You can confirm availability and estimated speeds for your property on the provider’s website - this may be different to what we show.
Some providers may increase monthly costs each year during your contract, in line with the retail or consumer price index. Check their terms before signing up.
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Here are the different variants of broadband packages that you can get with Virgin Media.
If you're just looking for a fast way to get online, Virgin Media broadband is also available on its own, with no requirement to sign up for a Virgin phone line or TV deal.
Virgin Media broadband connections are delivered via its own cable network, which uses more advanced technology than the Openreach part-fibre network.
This means it can offer more widely available high-speed broadband than the providers that depend on Openreach's network because its ultrafast (and even gigabit) connections have been available for much longer.
On Uswitch, they start with average download speeds of 132 Mbps and go as fast as 1.13 Gbps (or 1130Mbps).
They include a Virgin Media home phone line, free weekend calls to UK landlines, and Virgin Mobile numbers.
Depending on your needs, you can add several additional extras, including free weekend calls to all mobiles and evening or anytime calls to UK or international numbers.
Since Virgin Media runs its own network, your home phone will work through its cable network rather than the usual Openreach copper phone lines.
Virgin Media offers a range of TV packages that can be added to any of its broadband deals. These include its Big Bundle, which offers 100+ channels, and the Bigger Combo Bundle, which ups the channel count to more than 195, including premium services such as Sky Showcase and a range of HD services.
In addition, you can add movies or sports packages from other providers to your deal, as Virgin Media offers the full range of Sky Cinema channels and Sports packages.
Virgin TV deals also come with the Virgin TV 360 set-top box, which offers Virgin's most advanced entertainment experience yet.
In addition to the usual pause, rewind, and record options, you can set up profiles to get personalised recommendations for each household member and start live broadcasts from the beginning.
Well-established as a top-tier digital TV provider, Virgin Media also offers alternative ways to watch the best TV shows and films on-demand and via streaming services.
Stream from Virgin Media is a service that allows you to access all your streaming platforms through a single device, and if you pay via Virgin Media, you'll receive a bill credit worth 10% of the cost for each service you add.
For example, if you subscribe to Netflix (£4.99-£10.99), Amazon Prime (£8.99) and Disney Plus (£4.99-£10.99), you could get up to £34 of bill credit each year.
Virgin Media recently merged with O2, combining Virgin's lightning-fast broadband offerings with O2's nationwide mobile network.
While Virgin Mobile was already a popular network, the merger and founding of VMO2 mean that Virgin Media customers can now bundle all their home phone, mobile phone, internet, and TV services into one neat bundle and get a more comprehensive service than ever.
Customers on Virgin Media broadband and O2 mobile can enjoy exclusive Volt benefits, which include doubling their mobile data and broadband speed for no extra cost.
Because Virgin Media uses its own dedicated fibre network, it can offer significantly faster speeds than many other broadband providers, similar to the full fibre speeds now available to half the country.
Here are the speed options offered by Virgin Media.
Every home with a Virgin Media connection will have access to the same speed options. So your location won't impact the internet speed you can get from the provider.
Run a broadband speed test to see how your current internet speed compares to other broadband connections available in your area.
The best Virgin Media internet package will depend on which one matches your needs the closest.
Most Virgin Media broadband connections offer ultrafast speeds in more areas than most other fibre broadband providers. So, if you intend to join Virgin Media, you should know that its prices can be slightly more expensive (depending on the package you choose).
There will be providers with a better speed-to-price value for money than Virgin Media, but these providers are usually a lot smaller and, therefore, have less coverage across the whole UK than Virgin's 60%.
You can choose broadband speeds up to 1.1Gbps with Virgin Media, but the monthly price of Virgin Media broadband deals will increase the faster you want your internet speed to be. That's why it's good to assess your household's internet usage and find a broadband speed that can handle your demand but isn't significantly higher and more expensive as a result.
Take a look at our guide on broadband speeds to learn which package is right for you and your household.
While Virgin Media isn't as widely available as fibre broadband services that use Openreach's network, it is still available to around 56% of UK properties. Use the Uswitch postcode checker to see if you can get Virgin Media in your local area.
If you already know you can get Virgin Media in your area, there are still a few different ways to sign up.
Virgin Media works on a separate network from other providers. It plugs fibre-based 'coaxial' cables straight into people's homes from the local street cabinet, rather than the more traditional copper phone lines most internet connections use.
New customers will require Virgin Media to send an engineer to install the cable and get everything working. You can arrange this when you place your order.
However, homes that have had Virgin Media installed previously can use the firm's QuickStart self-install, which requires just a few simple steps to get started.
Virgin Media deals sometimes include an installation fee, but the provider usually doesn't charge to set up a connection at your home.
This depends on whether a Virgin Media connection has previously been installed at your property.
Virgin Media's Super Hub wireless router is the provider's fastest and most advanced router. It can connect up to 20 devices at once and, depending on your package, offer wireless speeds up to seven times faster than the UK average.
It takes advantage of the 5GHz frequency, which is more advanced and less congested than the 2.5GHz frequencies found on many other providers' included routers. This means you can game, stream and download wirelessly without worrying as much about slowdown.
If you're using the QuickStart service, your Virgin Media router should be very easy to set up and run. You'll just need to plug in a few cables. The Virgin Media website has specific steps for each router model.
The provider offers a range of services to help keep your browsing safe, including advanced parental controls and tough anti-virus and anti-malware software.
There are a number of ways to contact Virgin Media customer service. In addition to a wide range of online FAQs, you can get assistance over the phone or via live web chat.
Virgin Media customer service can be reached by phone on 03308 087 778 from any number, or by dialling 1560 on a Virgin Media landline. Customer service agents are available from 8am until 9pm Monday to Friday, between 8am and 8pm on Saturdays, and from 8am until 6pm on Sundays.
If you're experiencing an issue with your broadband, you can also contact the firm's live chat team Monday to Friday from 7am until 11pm, or 8am until 8pm on weekends. This service can be found on Virgin Media's website.
Founded by Richard Branson in 1989, Virgin Media is one of the UK's leading broadband and TV providers. It supplies some of the country's fastest internet speeds thanks to its dedicated cable network.
Its ultrafast broadband connections allow for incredibly fast downloading and high-quality gaming and TV streaming.
Virgin Media deals don't stop at fast internet speeds. Virgin UK is a quad-play provider offering home phone, pay-TV, and mobile phone services. But since its recent merger with mobile network O2, it can now provide even better-quality products across both providers.
Because of its incredible speeds and comprehensive, content-heavy tariffs, Virgin Media internet packages can be ideal for busy households with a high demand for internet and other telecom services.