Broadband Guides

If you're looking for some help with your broadband switch or support with a broadband problem, our broadband guides are here to help.

Setting up broadband

Setting up your new broadband router may feel daunting but it doesn't have to be! Check out our extensive broadband set-up guides.

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A teenager pointing to a Wi-Fi router to explain to an older lady what it is. Next to an emoji of a satellite.

What are the best wireless routers?Guide to the best broadband routers in the UK. Find the best router for coverage across ma ..

How to get broadband without a landlineWant broadband without a phone line? It's now easier than ever to get broadband without a ..

Business vs home broadband: Which service do I need?In this guide we look at the key selling points of business broadband over home broadband ..

Broadband and moving house - how to set up your internetYour guide to moving your broadband connection to your new house. Here's what to consider ..

Man drinking a coffee while on a laptop while sitting in a caravan

How to get Wi-Fi in a caravanThere are several ways you can get great broadband in a caravan. Read on to find out how y ..

A header image with the text "Parental control resources" and a photo of a boy playing a handheld gaming device.

How to set up and update parental controlsA comprehensive guide to parental controls, including how to update and configure your chi ..

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Broadband basics

Finding broadband confusing? We've explained the most common broadband jargon and need-to-know essentials in our basics guides.

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Bits and bytes explained — a guide to internet connection speedsKnowing the difference between bits and bytes is key to understanding broadband download t ..

Five important details to look for in your broadband billFind out the key details to be aware of in your next broadband bill, so you can avoid pric ..

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How to stay safe online - a guide to internet securityFind out all the best ways you can stay safe while using the internet, from antivirus soft ..

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What is broadband and how does it work?Want to know what broadband is? Here's your user guide to everything you need to know abou ..

IP addresses are like a phone number for your computer.

What is an IP address?What is an IP address? How do I find my IP address? Find out these answers and more about ..

What is a wireless router?Read our guide to wireless routers to find out how to set them up and how they get your ho ..

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Broadband speeds

Ever wondered what broadband speed you need? We've got your broadband speed questions covered here.

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What is gigabit internet?The next big step in home broadband is the introduction of gigabit internet speeds across ..

Can you get ultrafast internet speeds?Unsure if you need ultrafast broadband? Here’s how to get the some of the fastest broadban ..

What broadband speed do I need?Take a look at our guide to broadband speed guide — find out what speeds you have availabl ..

What broadband speed do I need for streaming?The amount of broadband speed you need to stream depends on which platforms you use, what ..

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Internet upload speeds explained: what are 'symmetrical' broadband speeds?Ever wondered why your upload speed is so slow? Here's all you need to know about internet ..

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What broadband speed do I need for Black Friday?Is your broadband ready to handle all the new gadgets you're planning to get on Black Frid ..

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Solving problem with your broadband

From complaints to internet connection issues, check out our best tips to help solve your broadband problems.

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child learning from home with his teacher on a video call

Broadband social tariffs for universal credit and low incomesIf you're on Universal Credit or receiving other financial benefits, you can find a much c ..

How to complain to your broadband provider guide - woman stressed on her phone

How to complain to your broadband providerLearn how to effectively address issues with your broadband provider, from connection prob ..

EE broadband down: What to do during an EE internet outageEE broadband stopped working? Learn what you can do and how to claim compensation if you h ..

Vodafone broadband down: What to do during a Vodafone internet outageVodafone broadband stopped working? Learn what you can do and how to claim compensation if ..

Sky broadband down: What to do in a Sky internet outageSky broadband stopped working? Learn what you can do and how to claim compensation if you ..

Virgin Media down: What to do in a Virgin Media broadband outageVirgin Media broadband stopped working? Learn what you can do and how to claim compensatio ..

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Broadband price rises

Covering the latest price rise announcements from all of the major providers.

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Broadband price rises in 2025 explainedBroadband prices increasing mid-contract? Learn why prices rise in April 2025, and what yo ..

two people at home sorting out their bills

How to save money on your broadband billLooking for ways to save money on your monthly bills? Here's how you can reduce what you s ..

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EE broadband price increase 2025: what can you do?EE increased its broadband prices by for nearly every customer from 31 March 2025. Find ou ..

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Vodafone broadband price increase 2025: what can customers do?Vodafone increased its broadband prices for most customers in April 2025. Find out what yo ..

talktalk price increases - man checking bills

TalkTalk price increase 2025: what can you do?TalkTalk raised its prices for almost all customers in April 2025. Here's what you can do ..

woman looking concerned at her sky bill increase

Sky price increase 2025: what can broadband & TV customers do?Sky has increased prices for millions of customers in 2025. Find out what you can do as a ..

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Mobile broadband

Interested in mobile broadband? Check out our mobile broadband explainer guides to find out more.

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MiFi device vs mobile broadband router: what’s the difference?Wondering what is MiFi? Thinking of getting for 5G home broadband? Find out the difference ..

What is 5G home broadband?5G home broadband could provide you with download speeds well over 200Mbps, all without th ..

image of a huawei cpe 5g router or vodafone gigacube plugged in at home

Vodafone GigaCube 5G broadband reviewWe reviewed Vodafone's 5G broadband service, GigaCube, to see if 5G speeds can really be a ..

How to use a mobile internet dongleWondering what is a broadband dongle? Want to ask what is a USB mobile broadband stick? Re ..

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Broadband providers

Our latest news and advice on broadband providers.

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How to keep your email address when switching broadband providersIf you've been using the email address linked to your broadband account, you should be abl ..

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Altnet broadband providers explained: how to get cheap full fibreAltnets are smaller broadband providers offering full fibre-only deals. Find out why they' ..

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The best value for money broadband providers in the UKSee which providers offer the fastest speeds for the cheapest prices, and find out what el ..

How to get Volt benefits from Virgin Media O2What benefits do you get for being a Virgin Media broadband and O2 mobile customer? Find o ..

How to contact your broadband providerHere's how to contact your broadband provider if you need to cancel, change your services, ..

Which broadband provider has the best customer service?Using the latest data from Ofcom, see which broadband provider is best for customer servic ..

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Switching broadband

If you're looking for more information on switching broadband, our guides cover everything from how to switch broadband to how to get the best deals.

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one touch switch broadband image with couple using laptop

The new One Touch Switch broadband process explainedSwitching broadband is now easier than ever. Here’s what the new process means for you nex ..

How to claim your broadband vouchers guide - man shopping

How to claim your broadband vouchers, gift cards and reward cards after you switchBroadband providers often offer gift vouchers or reward cards when you switch, here's how ..

Six broadband switching myths — bustedWhat's keeping people from switching to a better broadband service? We found six myths sur ..

How to switch broadband - a guide to changing your providerWant to switch your broadband service? Here's how to do it all, from finding the speed you ..

black friday broadband and tv deals image

How to get the best Black Friday broadband and TV dealsThe Black Friday and Cyber Monday weekend is a great time to buy a cheaper broadband deal ..

How to recycle your broadband routerReduce waste and save on extra costs by recycling or returning your old broadband router a ..

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Gaming broadband

Online gaming requires a good connection, fast speed and plenty of bandwidth. Find out how you can get the best broadband for your gaming here.

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best console for kids guide - young boy playing video games

Best games console for kids 2024: top family consolesIf you're looking to buy a console for your kids, there's a lot to consider, such as price ..

160 video gaming terms, words and slang explainedNew to gaming? We’ve got you covered with Uswitch’s must-know gaming terminology glossary. ..

Lag, ping and latency in online gamingWhat's the difference between lag, ping and latency, and how will it affect your online ga ..

Xbox cloud gaming: everything you need to knowWant to get access to a huge library of gaming to try out and play wherever you have an in ..

Video game genres: every game type explainedWith thousands of video games already available, and countless more released each year, ho ..

Gaming advice for parents: What you need to know about online gaming and your child

Online gaming advice for parents: What you need to knowA guide to safe online gaming for children, offering online gaming advice for parents, inc ..

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Types of broadband

There are lots of broadband connections available in the UK but where you live will determine whether it is available to you. Read our broadband connection guides for more information.

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Happy 60s older mature middle aged adult woman using digital tablet on Wi-Fi

The different types of broadband in the UKFind out all about the different broadband connections available in the UK, and which ones ..

What is cable broadband?Think cable broadband is the same thing as fibre? Think again. Read on to learn more about ..

Satellite internet explained: is satellite broadband any good?How does satellite internet work? Is it available where I live? How fast is it? Find out a ..

image of a woman using full fibre broadband at home

What is full fibre broadband?Full fibre is one of the fastest types of broadband in the UK. Find out all you need to kn ..

man playing video games at home on Wi-Fi

What is superfast broadband?Don't know what superfast broadband is? Read our guide to find out what it is and how to c ..

What is fibre broadband and how does it work?How does fibre-optic broadband work? Which fibre broadband package is right for me? Do you ..

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Broadband studies

Read our latest broadband studies. From the Global Broadband Index to the most successful movie sequels, we've got you covered.

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Woman gamer on PC - How to speed up your console

Video game downloads: how to speed up your consoleBored waiting for video games to download on your console? Try these top tips to speed up ..

Feature image with the title "200+ UK fibre broadband statistics 2024" next to a fibre optic cable

200+ UK Fibre Broadband Statistics 2024 - Fibre Broadband Facts & Stats ReportWhich UK region is the best for full fibre broadband? We’ve compiled over 200 fibre broadb ..

Parent’s Guide to PEGI Ratings and Gaming for KidsWe reveal the best child-friendly games, as well as help parents to decipher PEGI age rati ..

Metaverse-Ready NationsWe have analysed nations across the globe on factors, including internet speeds and Metave ..

Online Learning IndexWe have analysed 50 UK universities on factors such as the number of online courses and un ..

Hybrid working index: the best locations for working online from homeWe've ranked the best towns and cities across the UK for hybrid working, so you can balanc ..

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Broadband Guides

Setting up broadband

Broadband basics

Broadband speeds

Solving problem with your broadband

Broadband price rises

Mobile broadband

Broadband providers

Switching broadband

Gaming broadband

Types of broadband

Broadband studies