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Broadband Guides

If you're looking for some help with your broadband switch or support with a broadband problem, our broadband guides are here to help.

Latest broadband news

The latest industry and technology developments.

man smiling while sat at a table and working on his laptop
05 September 2022

What do you get with Virgin Media’s new Wi-Fi guarantee?

Virgin Media’s new Wi-Fi guarantee will be free for some customers. Find out all the details from Uswitch, including whether or not you can claim money back.

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man with suitcase leaving the house
20 July 2022

10 tips to save money while you're away on holiday

Before you zip up your bags and head to the airport, there are a few things you can do to make sure you're not met with an unpleasantly large bill when you get home.

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woman looking annoyed at her laptop complaining about her broadband provider
18 July 2022

Revealed: Ofcom's most complained-about broadband providers

Looking to switch your broadband provider? Find out which providers top the latest complaints rankings from Ofcom.

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Amazon Prime Day shopping on mobile and computer
12 July 2022

Amazon Prime Day’s biggest deals launched

Amazon Prime Day 2022 is here, with some great deals available on gadgets and tech. Here are a few of our top picks.

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woman sat at her kitchen table looking at her bills
28 June 2022

Telecoms providers to help struggling customers afford bills

Broadband, TV and mobile providers have agreed to do more to help customers struggling to pay their telecoms bills. Find out the latest measures.

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20 May 2022

What is the latest on Microsoft’s gaming streaming service?

Microsoft is rumoured to be developing a game streaming service that wouldn't require gamers to purchase a console. What's the latest and when can we expect to see it available?

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Setting up broadband

Setting up your new broadband router may feel daunting but it doesn't have to be! Check out our extensive broadband set up guides.

couple moving home and getting internet
30 August 2022

Broadband and moving house | How to set up your internet

Your guide to moving your broadband connection to your new house. Here's what to consider when moving, including whether you should switch or stay.

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person setting up their broadband at home
23 August 2022

How to self-install your broadband connection

For times when an engineer can't visit your home to install your new broadband, here's how you can do it yourself.

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child using a traditional rotary dial home phone
23 August 2022

How to get broadband without a landline

Want broadband without a phone line? It's now easier than ever to get broadband without a landline frm many of the UK's major broadband providers.

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a wireless router with a man using the internet behind it
23 August 2022

What are the best wireless routers?

Guide to the best broadband routers in the UK. Find the best router for coverage across major providers like BT, Virgin Media, Sky and others.

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woman on a work meeting at home
11 July 2022

Business vs home broadband: Which service do I need?

In this guide we look at the key selling points of business broadband over home broadband so you can decide what's best for your needs.

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woman working from home
27 April 2022

Hybrid working index: the best locations for working online from home

We've ranked the best towns and cities across the UK for hybrid working, so you can balance your week between the office and home.

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Broadband basics

Finding broadband confusing? We've explained the most common broadband jargon and need to know essentials in our basics guides.

woman working from home two screens coding
27 June 2022

Bits and bytes explained — a guide to internet connection speeds

Knowing the difference between bits and bytes is key to understanding broadband download times and figuring out what broadband speed you need.

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a wireless router sat on a table in a living room
09 June 2022

What is a wireless router?

Read our guide to wireless routers to find out how to set them up and how they get your home connected to the internet.

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22 July 2021

5 important details to look for in your broadband bill

Find out the key details to be aware of in your next broadband bill, so you can avoid price hikes and unwarranted fees.

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Broadband speeds

Ever wondered what broadband speed you need? We've got your broadband speed questions covered here.

Woman using phone and laptop
27 June 2022

What broadband speed do I need? Find the broadband speeds available in your area

Take a look at our guide to broadband speed guide — find out what speeds you have available in your area and how to deal with slow broadband speed.

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woman frustrated by internet download speeds
27 June 2022

Download time calculator | Check your internet speed

Understanding broadband speeds and download times has never been easier with our download speed calculator. Find out real download times based on your broadband speed with this guide.

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Streaming on a laptop
23 May 2022

What broadband speed do I need for streaming?

The amount of broadband speed needed for streaming depends on which platforms you use, what quality you stream in and how many people are in your household.

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Solving problems with your broadband

From complaints to internet connection issues, check out our best tips to help solve your broadband problems.

child learning from home with his teacher on a video call
15 August 2022

Broadband deals for low income families | Social tariffs on universal credit

If you're on Universal Credit or receiving government financial support, these broadband providers offer social tariffs to ease the pressure on your bills.

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Woman looking very frustrated at their broadband connection
28 June 2022

Broadband outage in the UK | What to do when your broadband goes down

What happens when your broadband goes down? What can you do about it? And how long will you be offline? Here's how to deal with an internet outage.

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04 January 2022

Why is my internet so slow?

Here are a few reasons why your internet is slow and what you can do to fix it.

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Broadband price rises

Covering the latest price rise announcements in 2022.

two people at home sorting out their bills
12 September 2022

How to save money on your broadband bill

Looking for ways to save money on your monthly bills? Here's how you can reduce what you spend on your broadband.

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woman at home paying her bills looking concerned at her laptop
20 June 2022

Mid-contract price increases for broadband and mobile, explained

Prices going up mid-contract? Depending on which provider you have, you might be able to leave your contract early. Find out what you can do with our guide.

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24 March 2022

Plusnet price increase 2022 — What can consumers do?

Plusnet has announced price increases to some of its services. If you’re a Plusnet customer, find out if you're going to be affected and what you can do.

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Mobile broadband

Interested in mobile broadband? Check out our mobile broadband explainer guides to find out more.

23 August 2022

What is 5G home broadband?

5G home broadband could provide you with download speeds well over 200Mbps, all without the need for a landline or an engineer visit to get you setup.

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11 July 2022

Internet dongle | Understanding a mobile internet dongle

Wondering what is a broadband dongle? Want to ask what is a USB mobile broadband stick? Read the Uswitch guide to mobile broadband dongles, plus compare dongles.

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woman working on her laptop outside
19 August 2021

MiFi device vs mobile broadband router: what’s the difference?

Wondering what is MiFi? Thinking of getting for 5G home broadband? Find out the difference, and which type of mobile broadband is right for you.

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Broadband providers

Our latest news and advice on broadband providers.

couple smiling at their laptop at home
19 July 2022

Which broadband provider has the best customer service?

Using the latest data from Ofcom, see which broadband provider is best for customer service and find what to look out for when choosing your next package.

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woman using her laptop while sat on her sofa
08 October 2021

How do I keep my email address if I change providers?

If you've been using the email address linked to your broadband account, you should be able to keep your email address if you switch providers. Here's how.

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woman on the phone to her broadband provider
09 March 2021

How to contact your broadband provider

Here's how to contact your broadband provider if you need to cancel, change your services, or enquire about billing or faults.

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Switching broadband

If you're looking for more information on switching broadband, our guides cover everything from how to switch broadband to how to get the best deals.

man smiling at his laptop at home
30 August 2022

How to switch broadband | A guide to changing your provider

Looking to switch your broadband service? Here's how to do it all, from finding the broadband speed you need to choosing the right provider for you.

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woman using broadband working on her laptop at home
17 August 2022

How to choose broadband | Find the right broadband package for you

Want to know how to choose broadband? Uswitch explains what to look for in our quick guide on choosing broadband.

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17 March 2022

How to recycle your broadband router

Reduce waste and save on extra costs by recycling or returning your old broadband router and digital TV equipment. Here's what each provider will and won't recycle.

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Gaming broadband

Online gaming requires a good connection, fast speed and plenty of bandwidth. Find out how you can get the best broadband for your gaming here.

Children playing PlayStation
06 September 2022

How to set up PlayStation parental controls - Uswitch

Set up parental controls on PlayStation 5 and PlayStation 4 to keep your kids safe online, prevent them from spending money or communicating with strangers.

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The parent's guide to gaming
02 September 2022

Parent’s Guide to Gaming

We reveal the best child-friendly games, as well as help parents decipher PEGI content descriptors and age ratings.

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xbox parental controls
23 August 2022

How to set up parental controls on Xbox consoles - Uswitch

Keep your children safe online by setting up Xbox parental controls that restrict screen time, access to mature content and communication with strangers.

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Types of broadband connections

There's lots of broadband connections available in the UK but where you live will determine whether it is available to you. Read our broadband connection guides for more information.

man on laptop
26 September 2022

The different types of broadband in the UK - Uswitch

Find out all about the different broadband connections available in the UK, and which ones would be best for you and your household.

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illustration of a family using many internet connected devices
15 August 2022

What is full fibre broadband? - Uswitch

Full fibre is the fastest type of broadband in the UK. Find out all you need to know about full fibre broadband, and whether it’s available at your home.

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happy couple sat on the sofa watching a show on their wireless smart tv
09 November 2021

Gigabit wireless broadband with zero cables, explained

Here's how you could soon enjoy the fastest broadband speeds available, without needing to install any new cables at your property.

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Broadband studies

Read our latest broadband studies. From the Global Broadband Index to the most successful movie sequels, we've got you covered.

Image of a gaming keyboard & xbox controller with the overlay - Video Game Value
29 September 2022

Video Game Value

We’ve analysed the world’s biggest video games to reveal the most expensive games, the highest earning companies and how game prices have changed over time.

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The parent's guide to gaming
02 September 2022

Parent’s Guide to Gaming

We reveal the best child-friendly games, as well as help parents decipher PEGI content descriptors and age ratings.

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An image featuring cables, with the words "UK broadband statistics 2022" and "Uswitch" on the left-hand side.
12 August 2022

UK Broadband Statistics 2022

We’ve collated the latest UK broadband statistics for 2022, covering broadband access, usage, speed, cost, and more.

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