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Broadband Guides

If you're looking for some help with your broadband switch or support with a broadband problem, our broadband guides are here to help.

What do you need help with?

Setting up broadband | Broadband basics | Broadband speeds | Solving problems with your broadband | Broadband prices rises

Mobile broadband | Broadband providers | Switching broadband | Gaming broadband | Types of broadband | Broadband studies

Setting up broadband

Setting up your new broadband router may feel daunting but it doesn't have to be! Check out our extensive broadband set up guides.

person setting up their broadband at home
25 May 2022

How to self-install your broadband connection

For times when an engineer can't visit your home to install your new broadband, here's how you can do it yourself.

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man on laptop
20 May 2022

Broadband availability checker | Fibre broadband in my area

Find the best broadband providers where you live with our guide to broadband availability, including fibre broadband in your area.

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woman checking her smart security
05 November 2021

Which smart home devices should I buy?

Smart homes can make your house secure and your household chores a breeze. Here are the smart home gadgets you should consider buying...

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redo person pressing the WPS button on a wi-fi extender that's plugged into a wall
12 August 2021

How to boost your Wi-Fi throughout your home: Wi-Fi extenders explained

Are there spots in your home where you can't connect to the internet? See how a Wi-Fi booster can improve your internet speed.

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24 March 2021

How to change your Wi-Fi password

You don't have to keep the Wi-Fi password set by your broadband provider. Follow our step-by-step instructions on how to change your Wi-Fi password to something secure and easy to remember.

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24 February 2021

How to set up parental controls for your child online

Parental controls are one of the easiest, most effective ways to keep your kids safe online. Find out what they can do and how you can set them up.

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Broadband basics

Finding broadband confusing? We've explained the most common broadband jargon and need to know essentials in our basics guides.

an old box computer monitor facing a modern laptop
19 May 2022

History of the internet: a timeline throughout the years

The history of broadband from the '70s until today. From dial-up to broadband, read up on developments in broadband over time.

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12 February 2019

What is a "Fair Usage Policy"?

Wondering what's a fair usage policy? Read our guide to broadband fair usage policies, including unlimited broadband and fair usage policies.

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woman smiling while working on her computer at home
20 July 2018

What is broadband?

Want to know what broadband is? Here's your user guide to everything you need to know about broadband.

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Broadband speeds

Ever wondered what broadband speed you need? We've got your broadband speed questions covered here.

girl playing an online game on her mobile using upload speeds
31 August 2021

Internet upload speeds explained: what are 'symmetrical' broadband speeds?

Ever wondered why your upload speed is so slow? Here's all you need to know about internet upload speeds, and why symmetrical broadband is the future.

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28 April 2021

Video game download times around the world revealed

Taking 41 of the most-mentioned video games we reveal how long it takes the world to download them.

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tube map showing internet speeds of each station in zone 1
09 March 2020

How to find good Wi-Fi on the tube

The London Underground has a surprisingly good network of Wi-Fi hubs at stations throughout the city. We created a new tube map with the average Wi-Fi speeds available.

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Solving problems with your broadband

From complaints to internet connection issues, check out our best tips to help solve your broadband problems.

person logging into their laptop with a sign up design
15 February 2021

How to stay safe online — a guide to internet security

Find out all the best ways you can stay safe while using the internet, from antivirus software to avoid fraudulent scams.

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man looking very frustrated with his broadband connection
28 May 2020

My broadband services are down, can I get money back?

With your broadband down or if you're experiencing wifi problems, you're entitled to compensation. Find out what you're entitled to and how to claim quickly and easily.

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17 April 2020

Your guide to internet connection problems

Having internet connection problems? Here are a few pointers to help you identify the source of your broadband connection problems and get back online.

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Broadband price rises

Covering the latest price rise announcements in 2022.

Man thinking about bills with laptop
02 March 2022

BT price increase 2022 — what can customers do?

BT has announced an upcoming increase in its prices. This guide gives you all the facts and figures you need if you're a BT customer.

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woman looking concerned at her sky bill increase
16 February 2022

Sky broadband and TV price increase 2022: what can consumers do?

The latest Sky price increase could result in you paying significantly more each month without you realising it. Find out if your bill’s going to be increasing and what you can do about it.

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woman looking frustrated at her laptop
11 January 2022

Virgin Media price increase 2022 — what can customers do?

Virgin Media has announced its latest price increase — see whether you're affected, how much prices are going up by and what you can do if your bills are set to change.

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Mobile broadband

Interested in mobile broadband? Check out our mobile broadband explainer guides to find out more.

16 February 2022

Internet dongle | Understanding a mobile internet dongle

Wondering what is a broadband dongle? Want to ask what is a USB mobile broadband stick? Read the Uswitch guide to mobile broadband dongles, plus compare dongles.

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woman working on her laptop outside
19 August 2021

MiFi device vs mobile broadband router: what’s the difference?

Wondering what is MiFi? Thinking of getting for 5G home broadband? Find out the difference, and which type of mobile broadband is right for you.

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image of a huawei cpe 5g router or vodafone gigacube plugged in at home
28 September 2020

Vodafone GigaCube 5G broadband review

We reviewed Vodafone's 5G broadband service, GigaCube, to see if 5G speeds can really be achieved at home. See what it could mean for the future of broadband...

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Broadband providers

Our latest news and advice on broadband providers.

woman on the phone to her broadband provider
09 March 2021

How to contact your broadband provider

Here's how to contact your broadband provider if you need to cancel, change your services, or enquire about billing or faults.

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couple smiling at their laptop at home
13 March 2020

Your guide to UK broadband providers

Get up-to-date info on your broadband supplier and browse the different options available to you with this guide.

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04 March 2020

How to claim free vouchers from BT

Just bought BT broadband? Read on to find out how to claim your vouchers from BT. Find out how to claim your BT Reward card on Uswitch.

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Switching broadband

If you're looking for more information on switching broadband, our guides cover everything from how to switch broadband to how to get the best deals.

woman using her laptop while sat on her sofa
12 January 2022

Which broadband is best?

So which broadband package will suit you? Which broadband is best? We suggest some things to consider.

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29 November 2021

How to get the best Black Friday and Cyber Monday broadband deals

The Black Friday and Cyber Monday weekend is a great time to buy a cheaper broadband deal. Here are our tips on how to find a good Black Friday internet package.

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man smiling at his laptop at home
10 May 2021

Six broadband switching myths — busted

What's keeping people from switching to a better broadband service? We found six myths surrounding the whole process that are absolutely not true!

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Gaming broadband

Online gaming requires a good connection, fast speed and plenty of bandwidth. Find out how you can get the best broadband for your gaming here.

25 May 2022

Upcoming video game releases 2022

Here are some of the most highly anticipated video game releases for Xbox, PC, Nintendo Switch and PlayStation 5.

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19 April 2021

Cloud gaming and game streaming guide | What's the best game streaming service?

Cloud gaming and game streaming mean that gamers can have access to large libraries of video games, play games on mobile devices and access games without the need for brand new consoles.

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16 September 2020

What is Apple Arcade?

Apple's gaming subscription includes over 100 games that can be played on any Apple device.

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Types of broadband connections

There's lots of broadband connections available in the UK but where you live will determine whether it is available to you. Read our broadband connection guides for more information.

28 July 2020

What is ADSL broadband?

Want to know how ADSL broadband works? Read Uswitch's quick guide to ADSL broadband. Find out what ADSL broadband is, how ADSL broadband works and who can get ADSL broadband.

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30 April 2020

What is cable broadband?

Think cable broadband is the same thing as fibre? Think again. Read on to learn more about what cable broadband is and how it's different from fibre.

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19 February 2020

What is superfast broadband?

Looking for superfast broadband? Don't know what is superfast broadband? Read our guide to find out what superfast broadband is and how to choose superfast broadband.

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Broadband studies

Read our latest broadband studies. From the Global Broadband Index to the most successful movie sequels, we've got you covered.

07 April 2021

The online fraud report

The online fraud report from reveals how much money people have lost to card fraud, eCommerce transactions and online scams.

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Picture of a couple watching TV together
08 March 2021

Index ranking the most missed TV shows in the world

Delving into the 50 best tv shows of all time, we ranked the most missed characters, the most talked-about moments and the shows worst for complaints

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The TV Streaming Report
18 February 2021

The UK TV Streaming Report

Take a look at the TV streaming report to see the UK’s favourite shows, the most rewatched shows, and get views from the public on TV streaming.

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