FAQs
Broadband FAQs
How do I claim my broadband vouchers?
BT Reward card
In order to claim your reward, you need to click on the following link below to BT’s website, log in and follow the instructions: http://www.bt.com/claimmyreward
Once you have claimed, your reward will be posted within 30 days so please allow enough time for your voucher to arrive.
Plusnet Mastercard or prepaid debit card
After your services have been activated, Plusnet will send an email with instructions on how to get your Mastercard/Prepaid Debit card. After the email has been received, you have two months to claim your reward.
Plusnet Amazon gift card
For an Amazon.co.uk gift card, Plusnet will email you a link that is valid for two months. Click it and fill out the onscreen form until you get to a confirmation screen. This screen will show you your Amazon gift certificate code, which you can start using straightaway.
Plusnet Cashback
For cashback, Plusnet will email you a link to their cashback claim page. This link is valid for two months. Within 30 days of clicking and filling out the onscreen form, your cheque should arrive at the address where your package is installed, in the name of the account holder.
Sky broadband vouchers
It will take up to 90 days from your purchase date to verify the sale and ensure your purchase is eligible for a Gift Card.
Once your purchase is verified, you will be sent instructions via email on how to choose your Gift Card.
You will have 90 days to claim your Gift Card from the date you receive the instruction email.
If you have any questions about how to redeem your Gift Card, or in the unlikely event that you haven’t received your Gift Card please make contact at hello@giftcloud.com. Please allow up to 120 days from the purchase date for your Gift Card to be received.
TalkTalk E-Gift card
TalkTalk will send you instructions to claim your reward within 90 days of your purchase. After you've received the instructions, you'll have three months to claim your reward.
Not received your voucher? Get in touch with TalkTalk at: uk-talktalkvouchers@awin.com.
TalkTalk Love2Shop voucher
TalkTalk automatically sends out a physical Love2Shop voucher to the address where your service was set up, so there's no need to submit a claim. However, it's worth noting that you may have to wait up to 28 days after your broadband is up and running to receive your voucher.
Vodafone vouchers
Your voucher will be sent to the email address you used to sign up following a validation period of 120 days.
Not got your voucher or just have a question? Contact: hello@giftcloud.com.
For more providers, take a look at our full guide on how to claim your broadband vouchers.
How do I cancel/amend my broadband order?
Uswitch acts as a display platform for providers to display their deals on our site. Please contact the provider in question directly who will be able to cancel your order.
Do I need to cancel my current broadband contract when I switch?
Broadband providers that use the Openreach network, like BT, Sky, NOW Broadband, Plusnet, etc, should be able cancel your existing contract if you switch to them.
But if your switch involves providers with their own network – such as Virgin Media, Hyperoptic or Community Fibre – you may need to cancel your old contract yourself.
Please reach out to your old provider and raise a cancellation request. Providers require at least 30 days' notice to cancel your contract, so you should time your new broadband deal to start at the end of this 30-day period.
Mobiles FAQs
How do I claim my broadband vouchers?
BT Reward card
In order to claim your reward, you need to click on the following link below to BT’s website, log in and follow the instructions: http://www.bt.com/claimmyreward
Once you have claimed, your reward will be posted within 30 days so please allow enough time for your voucher to arrive.
Plusnet Mastercard or prepaid debit card
After your services have been activated, Plusnet will send an email with instructions on how to get your Mastercard/Prepaid Debit card. After the email has been received, you have two months to claim your reward.
Plusnet Amazon gift card
For an Amazon.co.uk gift card, Plusnet will email you a link that is valid for two months. Click it and fill out the onscreen form until you get to a confirmation screen. This screen will show you your Amazon gift certificate code, which you can start using straightaway.
Plusnet Cashback
For cashback, Plusnet will email you a link to their cashback claim page. This link is valid for two months. Within 30 days of clicking and filling out the onscreen form, your cheque should arrive at the address where your package is installed, in the name of the account holder.
Sky broadband vouchers
It will take up to 90 days from your purchase date to verify the sale and ensure your purchase is eligible for a Gift Card.
Once your purchase is verified, you will be sent instructions via email on how to choose your Gift Card.
You will have 90 days to claim your Gift Card from the date you receive the instruction email.
If you have any questions about how to redeem your Gift Card, or in the unlikely event that you haven’t received your Gift Card please make contact at hello@giftcloud.com. Please allow up to 120 days from the purchase date for your Gift Card to be received.
TalkTalk E-Gift card
TalkTalk will send you instructions to claim your reward within 90 days of your purchase. After you've received the instructions, you'll have three months to claim your reward.
Not received your voucher? Get in touch with TalkTalk at: uk-talktalkvouchers@awin.com.
TalkTalk Love2Shop voucher
TalkTalk automatically sends out a physical Love2Shop voucher to the address where your service was set up, so there's no need to submit a claim. However, it's worth noting that you may have to wait up to 28 days after your broadband is up and running to receive your voucher.
Vodafone vouchers
Your voucher will be sent to the email address you used to sign up following a validation period of 120 days.
Not got your voucher or just have a question? Contact: hello@giftcloud.com.
For more providers, take a look at our full guide on how to claim your broadband vouchers.
How do I cancel/amend my broadband order?
Uswitch acts as a display platform for providers to display their deals on our site. Please contact the provider in question directly who will be able to cancel your order.
Do I need to cancel my current broadband contract when I switch?
Broadband providers that use the Openreach network, like BT, Sky, NOW Broadband, Plusnet, etc, should be able cancel your existing contract if you switch to them.
But if your switch involves providers with their own network – such as Virgin Media, Hyperoptic or Community Fibre – you may need to cancel your old contract yourself.
Please reach out to your old provider and raise a cancellation request. Providers require at least 30 days' notice to cancel your contract, so you should time your new broadband deal to start at the end of this 30-day period.
Energy FAQs
How do I claim my broadband vouchers?
BT Reward card
In order to claim your reward, you need to click on the following link below to BT’s website, log in and follow the instructions: http://www.bt.com/claimmyreward
Once you have claimed, your reward will be posted within 30 days so please allow enough time for your voucher to arrive.
Plusnet Mastercard or prepaid debit card
After your services have been activated, Plusnet will send an email with instructions on how to get your Mastercard/Prepaid Debit card. After the email has been received, you have two months to claim your reward.
Plusnet Amazon gift card
For an Amazon.co.uk gift card, Plusnet will email you a link that is valid for two months. Click it and fill out the onscreen form until you get to a confirmation screen. This screen will show you your Amazon gift certificate code, which you can start using straightaway.
Plusnet Cashback
For cashback, Plusnet will email you a link to their cashback claim page. This link is valid for two months. Within 30 days of clicking and filling out the onscreen form, your cheque should arrive at the address where your package is installed, in the name of the account holder.
Sky broadband vouchers
It will take up to 90 days from your purchase date to verify the sale and ensure your purchase is eligible for a Gift Card.
Once your purchase is verified, you will be sent instructions via email on how to choose your Gift Card.
You will have 90 days to claim your Gift Card from the date you receive the instruction email.
If you have any questions about how to redeem your Gift Card, or in the unlikely event that you haven’t received your Gift Card please make contact at hello@giftcloud.com. Please allow up to 120 days from the purchase date for your Gift Card to be received.
TalkTalk E-Gift card
TalkTalk will send you instructions to claim your reward within 90 days of your purchase. After you've received the instructions, you'll have three months to claim your reward.
Not received your voucher? Get in touch with TalkTalk at: uk-talktalkvouchers@awin.com.
TalkTalk Love2Shop voucher
TalkTalk automatically sends out a physical Love2Shop voucher to the address where your service was set up, so there's no need to submit a claim. However, it's worth noting that you may have to wait up to 28 days after your broadband is up and running to receive your voucher.
Vodafone vouchers
Your voucher will be sent to the email address you used to sign up following a validation period of 120 days.
Not got your voucher or just have a question? Contact: hello@giftcloud.com.
For more providers, take a look at our full guide on how to claim your broadband vouchers.
How do I cancel/amend my broadband order?
Uswitch acts as a display platform for providers to display their deals on our site. Please contact the provider in question directly who will be able to cancel your order.
Do I need to cancel my current broadband contract when I switch?
Broadband providers that use the Openreach network, like BT, Sky, NOW Broadband, Plusnet, etc, should be able cancel your existing contract if you switch to them.
But if your switch involves providers with their own network – such as Virgin Media, Hyperoptic or Community Fibre – you may need to cancel your old contract yourself.
Please reach out to your old provider and raise a cancellation request. Providers require at least 30 days' notice to cancel your contract, so you should time your new broadband deal to start at the end of this 30-day period.
Email & marketing
How do I claim my broadband vouchers?
BT Reward card
In order to claim your reward, you need to click on the following link below to BT’s website, log in and follow the instructions: http://www.bt.com/claimmyreward
Once you have claimed, your reward will be posted within 30 days so please allow enough time for your voucher to arrive.
Plusnet Mastercard or prepaid debit card
After your services have been activated, Plusnet will send an email with instructions on how to get your Mastercard/Prepaid Debit card. After the email has been received, you have two months to claim your reward.
Plusnet Amazon gift card
For an Amazon.co.uk gift card, Plusnet will email you a link that is valid for two months. Click it and fill out the onscreen form until you get to a confirmation screen. This screen will show you your Amazon gift certificate code, which you can start using straightaway.
Plusnet Cashback
For cashback, Plusnet will email you a link to their cashback claim page. This link is valid for two months. Within 30 days of clicking and filling out the onscreen form, your cheque should arrive at the address where your package is installed, in the name of the account holder.
Sky broadband vouchers
It will take up to 90 days from your purchase date to verify the sale and ensure your purchase is eligible for a Gift Card.
Once your purchase is verified, you will be sent instructions via email on how to choose your Gift Card.
You will have 90 days to claim your Gift Card from the date you receive the instruction email.
If you have any questions about how to redeem your Gift Card, or in the unlikely event that you haven’t received your Gift Card please make contact at hello@giftcloud.com. Please allow up to 120 days from the purchase date for your Gift Card to be received.
TalkTalk E-Gift card
TalkTalk will send you instructions to claim your reward within 90 days of your purchase. After you've received the instructions, you'll have three months to claim your reward.
Not received your voucher? Get in touch with TalkTalk at: uk-talktalkvouchers@awin.com.
TalkTalk Love2Shop voucher
TalkTalk automatically sends out a physical Love2Shop voucher to the address where your service was set up, so there's no need to submit a claim. However, it's worth noting that you may have to wait up to 28 days after your broadband is up and running to receive your voucher.
Vodafone vouchers
Your voucher will be sent to the email address you used to sign up following a validation period of 120 days.
Not got your voucher or just have a question? Contact: hello@giftcloud.com.
For more providers, take a look at our full guide on how to claim your broadband vouchers.
How do I cancel/amend my broadband order?
Uswitch acts as a display platform for providers to display their deals on our site. Please contact the provider in question directly who will be able to cancel your order.
Do I need to cancel my current broadband contract when I switch?
Broadband providers that use the Openreach network, like BT, Sky, NOW Broadband, Plusnet, etc, should be able cancel your existing contract if you switch to them.
But if your switch involves providers with their own network – such as Virgin Media, Hyperoptic or Community Fibre – you may need to cancel your old contract yourself.
Please reach out to your old provider and raise a cancellation request. Providers require at least 30 days' notice to cancel your contract, so you should time your new broadband deal to start at the end of this 30-day period.
Complaints
Providing a high level of service is important to us, and you can find out more about how to make a complaint on our complaints page.
Business enquiries
Find out more about becoming a partner: new.partnerships@uswitch.com
Key email addresses
- Customer services - customerservices@uswitch.com
- Media enquiries - prteam@uswitch.com
- Content & editorial team - editor@uswitch.com
- Careers at Uswitch - jobs@uswitch.com
