Open to pay monthly and pay as you go customers, O2's Priority customer loyalty scheme is one of the best around. Below you'll find a snapshot of the benefits you can expect as an O2 customer:
O2 Priority offers and discounts: The O2 Priority app is one of the best rewards apps around, offering great promotions and discounts for a range of high-street stores, restaurants and events.
O2 Priority presale tickets: O2 customers can buy tickets for events at any O2 venue 48 hours before the tickets go on general sale.
Perks at O2 venues and Twickenham Stadium: O2 customers get a lot of perks at O2 venues, such as priority queueing, access to select lounge rooms and free cloakrooms and money off food and drinks.
O2 for roaming
O2 pay monthly, pay as you go and business customers can use their texts, calls and data allowance for no extra charge in a range of European and a smattering of non-EU locations, in what O2 dubs its 'Europe Zone'.
Customers looking to travel outside the Europe Zone, there are O2 Travel add-ons. Priced between £3.99-£4.99 per day, these let you use as much as data you like while you're away.
They also include 120 minutes which you can use to make and receive calls, as well as 120 texts to send to mobiles in your holiday destination and to phones in your home country.
Find out more in our O2 international roaming FAQ.
O2 customer service
All calls made to O2’s customer service helpline are free when made from a pay monthly handset. This is applicable both in the UK and abroad. The service is open between 8am and 8pm Monday to Friday and from 9am and 6pm at weekends. You can reach them by ringing 202 from your mobile phone.
Alternatively, you can ring from a landline on: 0344 8090202. Calls are charged at standard network rates.
If you purchased your mobile through O2.co.uk, the company’s customer service department can be reached on 087 0600 3009 or by calling 202 from your handset.
O2 customers benefit from free delivery on the latest handsets, the company’s O2 Reward Club scheme as well as exclusive invitations to O2 events. Visitors to the company’s entertainment-outpost the O2 arena can even access exclusive content when they are there.
The O2 website is home to a range of how-to guides to help you to deal with everything from getting the most out of O2 services, setting up your mobile phone, billing and procedures for when your mobile phone is lost or stolen.
O2 offers Pay Monthly, Pay As You Talk and SIM only price plans.
The Pay Monthly plans feature a range of options for combinations of calls and minutes, and the deals run over 18 and 24 month contracts.
Starting at just £18.50 per month on an 18 month contract, or £13.50 on a 24 month contract, the Basics package offers 50 minutes, 250 texts, and 100MB of data.
Pay As You Go call charges start at 35p per minute and 12p per text, but bolt-ons are available with every top up, so with a top up of £7.50 you can receive unlimited texts, and for £10 you can receive 500 minutes of O2-O2 and standard landline calls.
The SIMplicity package starts at £3 per month, and offers customers a SIM only deal with a number of text, call and data bolt-ons available.
As of October 2017, O2's network offers 99% population coverage. So there's a good chance you'll be covered in your location.
Of this, 99% is 2G, while 98% is 3G. O2's 4G coverage is 78%.
However, to make sure your location has the quality and breadth of coverage you require it's a good idea to use O2's coverage checker before you commit to a purchase.
When customers are out and about, they also get use of the O2 WiFi network of thousands of hotspots in a range of high-street shops and restaurants, including McDonalds, Debenhams, Costa Coffee, House of Fraser and Café Rouge.
O2 also offers a WiFi calling service that allows customers to begin calls on WiFi and transfer to 4G in the event they move out of range of their wireless connection.
O2 tethering policy
O2 allows Pay Monthly and Pay As You Go customers to use their phones as a portable hotspot to get online on laptops, tablets and any other wireless-enabled devices.
But if you're an iPhone owner and a pay as you go customer, you may need to update your software.
Naturally, tethering your phone to other gadgets can eat into your data allowance pretty quickly. So it's best to use it sparingly, unless you've got a large data allowance and a lot of it usually goes unused.
O2 Refresh early upgrades
Like similar schemes from rival networks, O2 Refresh is a programme that lets customers upgrade to a new phone at any time.
It does this by decoupling the cost of the phone from the cost of your allowances. So you've effectively got two contracts running concurrently: a device plan and an airtime plan. If you want to upgrade, you trade-in your existing phone and pay off whatever remains.
At the time of writing, O2 is offering existing O2 customers who aren't on Refresh contracts and whose contract ends before 5th March 2018, the option to upgrade for no charge. Customers whose contract ends after that get 25% off their remaining contract at the point they upgrade.
Want more about O2 Refresh? Here's everything you need to know.
O2 is the brand name of the European telecommunications giant Telefonica Europe and in July 2008 had around 43.8 million customers in the UK, Germany, Ireland, Slovak Republic and the Czech Republic.
In 2007, the company was awarded a prestigious exclusivity deal for Apple’s iPhone under which it has the sole right to provide network services for the multi-media communications device.
The same year also saw the launch of the company’s own branded music headset the O2 Cocoon, which was regarded by many as having set new standards for phone design.
With the purchase of UK firm Be, the company’s UK division made its foray into the broadband market, and has since launched its own ISP which offers discounted broadband to O2 mobile phone customers.
The company operated the first HSDPA network in Europe on the Isle of Man and has since been extensively involved in the development of this technology as well as with advancements in 4G.
Moving to O2 and want to keep your phone number from another network?
We've got you covered. Just tell us which network you're leaving and which network you'd like to join and we'll walk you through the process step by step.