A million-strong collective enjoys OVO's friendly service and fair prices, as well as access to renewable electricity and smart home products that help them to save energy — and lighten their carbon footprints. From smart meters to clever electric vehicle chargers, OVO offers its members the green energy and tools they need for their journey to zero-carbon.
OVO Energy has grown significantly in the past few years, helped by its acquired the domestic customer base of supplier SSE in January 2020.
OVO Energy's plans focus on fair pricing and helping members understand their carbon footprint. The OVO Beyond upgrade can be added to any plan, offering 100% renewable electricity, 100% carbon-neutral gas plus energy-saving and bill-cutting tech. This is available on all plans after you sign up. OVO Energy also offers home energy plans for owners of electric vehicles, priced so that they can charge their vehicles at home without breaking the bank.
In April 2023, OVO announced the launch of an ambitious new programme designed to help customers achieve "true" net zero by dispensing with REGOs (which can give a false picture of how green an energy tariff actually is) in its tariffs. Instead, it plans to help customers cut their carbon emissions along with their energy bills by:
Arranging home visits by Energy Experts to offer customers advice on making their homes more energy-efficient
Offering credit rewards via the Power Move service to all customers to encourage energy use at times when the grid is under less pressure
Providing customers with free smart energy tech (such as smart thermostats) each year.
OVO has a TrustPilot score of 4.2 from over 100,000 reviews, as of July 2023. Engineering visits and installations are particularly praised, in addition to overall customer service.
OVO does have a mobile app which allows customers to submit meter readings, see how much energy they've used, get spending estimates and download statements. They can also check account details and get in touch with OVO's customer service team.
Customers can get a smart meter with OVO Energy - all they need to do is book a free appointment via the supplier's website.
OVO is investing a huge amount into energy efficiency, with heat pumps, smart thermostats, new boilers and solar panels all available.
The Carbon Tracker helps you calculate your energy and transport emissions, and provides easy tips to help you take on the climate crisis. It's a free online tool available to all OVO members, designed using date from The Carbon Trust. OVO asks members a series of questions, then estimates their carbon footprint (starting with home and transport emissions). They can see how their emissions compare to others in the UK and by learning all about their impact, can start their journey towards zero-carbon living.
From 2015, OVO Energy offered prepaid energy tariffs under the brand Smart PAYG+ in collaboration with Pay Monthly energy. In 2017, OVO relaunched the offering as a standalone supplier named Boost, offering tariffs to prepayment meter customers.
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