OVO Energy is one of the UK's largest independent energy suppliers. The company follows the motto 'Cheaper, Greener, Simpler'
The supplier earned Supplier of the Year two years in a row in uSwitch's annual Customer Satisfaction Report.
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2017 Customer Satisfaction Awards
OVO Energy ranked first for the second year in a row in uSwitch's 2017 Energy Awards, and ranked first in 10 out of 12 individual categories including value for money, customer service and green services.
The customer service rating is based on an independent YouGov survey that was conducted between 27th October and 1st November 2016. A total of 5,028 UK energy consumers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted and are representative of all UK adults (18+).
About OVO Energy
OVO Energy's philosophy is to keep things simple. They offer 33% renewable electricity on their plans as standard, with the option of either online account management or paper bills with every plan.
The vision for the independent supplier came together around a kitchen table in the Cotswolds and its mission statement is to build ‘the UK’s most trusted energy company.’ Customers are given a 3% interest reward paid on their credit balances.
OVO Energy’s customer service teams are based in the UK and pride themselves on providing clear and easy to understand bills.
The supplier also has a charitable arm with its OVO Foundation, working with Cool Earth to protect hundreds of thousands of rain forest in the Amazon.
Learn more about OVO Energy in our Meet the Small Suppliers interview.
In January 2015, OVO announced it would cut prices of its dual fuel standard plans by 10.4%, effective 1 March. This would save the average household about £65 per year.
The news came amongst a flurry of price drops from the big six, who cut prices on average by about 4%, citing the recently reduced costs of wholesale gas prices.
Valentine's Day 2014 saw OVO Energy cut the price of its Cheaper Energy Fixed tariff and subsequently top the energy best buy table. They ran an advertising campaign highlighting this change using the slogan: "Roses are red, Violets are blue, Dump the 'Big Six', OVO loves you".
On the 29th of June, OVO decreased it's average prices by 4.5% for dual fuel customers to £1,088. This represents a 4.8% reduction in the price of electricity, and a 4.4% reduction in the price of gas.
On 4th March 2011, OVO put up the prices of its Green Energy Fixed Dual Fuel and Fixed Energy Dual Fuel tariffs.
OVO Energy launched its domestic tariffs on the 2nd September 2009.