In Uswitch's latest customer survey of more than 16,000 UK households, OVO Energy scored three and a half stars out of five for Customer Service. For the 2022 Uswitch Energy Awards, OVO reviews were collected in five categories, with the supplier scoring a 69% Customer Service rating.
A million-strong collective enjoys OVO's friendly service and fair prices, as well as access to renewable electricity and smart home products that help them to save energy — and lighten their carbon footprints. From smart meters to clever electric vehicle chargers, OVO offers its members the green energy and tools they need for their journey to zero-carbon.
OVO Energy's plans focus on fair pricing and helping members understand their carbon footprint. The OVO Beyond upgrade can be added to any plan, offering 100% renewable electricity, 100% carbon-neutral gas plus energy-saving and bill-cutting tech. This is available on all plans after you sign up. OVO Energy also offers home energy plans for owners of electric vehicles, priced so that they can charge their vehicles at home without breaking the bank. Other products offered by OVO include smart meters, smart storage heaters and free smart electric vehicle chargers. You can take a look at all the OVO energy tariffs currently available through Uswitch below.
Most energy suppliers in the UK are subject to Ofgem's energy price cap, which sets the maximum rate a supplier can charge for its standard variable or default tariff.
With wholesale energy prices at record highs, Ofgem raised the energy price cap to its highest ever level of £1,971, effective in April 2021. OVO therefore raised the price of its standard variable tariff to £1,969.71.
Previously, in August 2021, Ofgem announced it would be increasing the price cap rate from £1,138 to £1,277 - an increase of 12% effective from October 2021. In reaction to this, OVO announced a price rise of 12% on its standard variable tariff, though it kept the rate just under the cap limit by a single pound.
In February 2021, Ofgem announced it would be increasing the price cap rate by 9% to £1,138 from 1 April 2021. OVO mirrored this price rise on its standard variable tariff. This translated to an average price rise of £96 per year for customers on OVO's Simpler Energy plan, effective from April 2021 until October 2021. In October 2020, a new price cap rate of £1,042 came into effect. In line with this, OVO energy prices were reduced by 7% on the supplier's Simpler Energy tariff. This translated to an average £83 price drop for customers on this plan.
In August 2019, OVO reduced the cost of its standard variable tariff by around £75 in line with Ofgem's new price cap rate. Prior to this, OVO Energy matched Ofgem's price cap increase by raising prices on its standard variable tariff by £117, to come into effect 1 April 2019. In September 2018, OVO Energy announced it would be increasing energy prices for variable rates tariffs, as well as removing discounts for online account management. The gas and electricity supplier stated that due to a 15% rise in wholesale energy costs. The rise would take effect 17 October 2018.
OVO Energy supplies both gas and electricity tariffs to customers throughout the UK. Customers can choose between dual fuel, gas-only or electricity-only OVO tariffs, meaning that there’s something for everyone regardless of their requirements.
OVO is on a mission through its sustainability strategy, Plan Zero, to tackle the climate crisis by bringing customers on the journey towards zero carbon living. The supplier has committed to being a net zero carbon business and achieve various ambitious carbon reduction targets by 2035, while helping customers reduce their household emissions at the same time.
This includes providing 100% renewable electricity for smart meter customers and planting a million trees every year.
The Carbon Tracker helps you calculate your energy and transport emissions, and provides easy tips to help you take on the climate crisis. It's a free online tool available to all OVO members, designed using date from The Carbon Trust. OVO asks members a series of questions, then estimates their carbon footprint (starting with home and transport emissions). They can see how their emissions compare to others in the UK and by learning all about their impact, can start their journey towards zero-carbon living.
OVO Energy acquired big six supplier SSE in January 2020. OVO retained the SSE brand, meaning SSE's customers remain on their tariffs as usual and continue to receive bills and customer service from SSE.
From 2015, OVO Energy offered prepaid energy tariffs under the brand Smart PAYG+ in collaboration with Pay Monthly energy. In 2017, OVO relaunched the offering as a standalone supplier named Boost, offering tariffs to prepayment meter customers.
OVO was appointed to take over Spark Energy's customers when the supplier ceased trading in November 2018. OVO took on Spark Energy's 290,000 customers and retained the Spark Energy brand. In January 2020, it was announced that Spark Energy customers would be taken over by SSE, part of the OVO Energy family.
In January 2019, Ofgem announced that OVO Energy would be the supplier of last resort for customers of Economy Energy, which had ceased trading earlier in the year. OVO Energy was chosen after a competitive process was run by Ofgem to ensure the new supplier would provide a competitive tariff and honour existing credit balances and Warm Home Discount payments of Economy Energy customers.
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