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BT broadband deals

  • New customers get 24 months discounted broadband when purchasing online
  • Free BT Home Hub or Smart Hub with super reliable Wi-Fi
  • Get expert customer service from teams based in the U.K. and Ireland

BT Fibre Essential

Featured deal
  • wifi
    • Great value fibre broadband with unlimited usage
    • Unlimited monthly usage
    • BT Home Hub 5
    • Free access to over 5 million UK wi-fi hotspots
    • A personal speed guarantee that you can rely on day and night
    Why? We'll show you any existing customer deals you can get.
    • Monthly – The monthly charge you’ll pay your provider. Includes discounted periods.
    • Full contract – Total cost of contract over the entire term. Includes upfront costs.
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    Uswitch rated takes into account deals that are proving to be popular with our customers, that are competitive in the market and have a smooth buying process
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    Uswitch rated takes into account deals that are proving to be popular with our customers, that are competitive in the market and have a smooth buying process.

    To find out more about the Uswitch Awards and how they are selected, please visit our awards homepage.

    *The "average" speed displayed in Mb represents the speed available to 50% of customers with this product during peak time (between 8pm and 10pm). The actual speed you will get depends on your cabling, your area and (with non-fibre optic products) time of day and how far you are from the telephone exchange. Most providers will tell you the likely speed you will receive when you begin your online sign up — this may differ from the average speed displayed on our table.

    The deals available at your postcode are subject to local availability. The provider will confirm availability for your line.

    We aim to take the strain out of broadband comparison. Good broadband deals aren't just about the price, it's also about what's included in the product, the speeds offered and any extra incentives providers are offering. To balance all of these, we have developed a ranking formula that takes into account deals that are proving to be popular with our customers, that are competitive in the market and have a smooth buying process.

    If you prefer, you can sort deals by monthly cost, speed or contract length. You can also choose to show costs as monthly or full contract, which lets you see the total spend over the contract period, including any setup costs.

    Uswitch services are provided at no cost to you, but we may receive a commission from the companies we refer you to.

    About BT broadband packages

    BT is the UK's largest telecommunications provider, offering services including broadband, home phone and pay TV packages. One of the longest-established communications brands in the country, with a history stretching back over 160 years, it is one of the 'big four' phone and broadband providers.

    Along with Sky, Virgin Media and TalkTalk, these firms deliver internet services to more than 90% of UK consumers, with BT alone having more than 7.5 million subscribers.

    BT broadband packages come in a range of options, from standard ADSL (which operates through home telephone lines) to superfast fibre broadband. The latter provides headline speeds of up to 67Mbps. Some locations can also access even faster speeds of up to 145Mbps — ideal for streaming, gaming and downloading 4K content on multiple devices at once.

    The firm also has its own pay TV services, with its flagship offering being BT Sports — the exclusive home of UEFA Champions League and Europa League football in the UK. The channel also offers coverage of Premier League football, Premiership rugby and UFC.

    Benefits of BT broadband packages include:

    • Stay Fast Guarantee — get a specified minimum download speed or claim back £20
    • Powerful Smart Hub Wi-Fi router for fast, reliable wireless speeds
    • Free weekend calls with 18-month packages
    • Virus Protection software
    • Optional Complete Wi-Fi package to guarantee great connectivity in every part of the home

      How to contact BT support and customer service

    Support from BT is available around the clock with a range of contact options, including phone helplines and online support. Customers can also sign up for the firm's additional Tech Experts service for complete help with their other gadgets.

    Contact BT by phone

    BT's phone helpline is available 24 hours a day, seven days a week and can be reached for free on 0800 800 150 from a UK landline.

    Contact BT online

    BT’s support service offers a range of online solutions, including a virtual assistant and video guides to walk you through many of the most common issues. You can also access a live chat service with a customer service agent if you can't find the answers you're looking for.

    BT Tech Experts

    If you frequently find yourself needing help with your gadgets, BT's Tech Experts are available to answer any questions you may have. This is a subscription service that comes with two options.

    • Either: An £8-per-month offering that will cover any issues related to your PC or laptop.
    • Or: A £10-per-month service that extends coverage to any of your gadgets, including cameras, printers and smartphones.

    Both services also include a yearly PC health-check worth £80.

    What's included in BT broadband deals for new customers?

    BT Smart Hub and Smart Hub 2

    Available for free for all new customers signing up to BT Superfast Fibre packages, the original Smart Hub router is designed to give you a fast and reliable wireless internet connection throughout your home.

    However, if you sign up to the firm's Superfast Fibre with Complete Wi-Fi or Ultrafast Fibre Plus offering, you'll get an even more advanced BT Smart Hub 2. If you don't want either of these packages, you can upgrade to a Smart Hub 2 for £100, plus postage.

    Key features of these smart hubs include:

    • 7 antennas, each carefully positioned for optimum Wi-Fi performance
    • Smart channel selection, which ensures all your devices automatically connect to the fastest Wi-Fi channel and frequency available
    • Smart Scan, which constantly monitors your network and hub's performance and reboots if there's a problem

    BT Complete Wi-Fi

    If you have a large home, or one with thick walls that regular Wi-Fi struggles to penetrate, BT's Complete Wi-Fi could be the answer. Available for both new and existing BT broadband customers for an additional £10 per month, this uses additional Wi-Fi discs to guarantee a strong signal in every room.

    Customers will initially receive one Wi-Fi disc to extend their signal, with BT claiming that a four-bedroom home could see an increase in Wi-Fi speeds of up to 25% with just one Wi-Fi disc. However, if you still have ‘not-spots’, BT will send up to two more discs free of charge — and give you £20 back if you're still experiencing issues.

    BT free antivirus and software features

    All BT deals come with antivirus software to protect your devices from harm. Standard and Superfast Fibre users will get BT Virus Protect for up to two devices, while Superfast Fibre 2 and Superfast Fibre Plus users can add BT Virus Protect to up to 15 devices.

    Features of this software include:

    • Virus scan: protects your device from viruses, Trojans, tracking cookies, spyware, adware, and other unwanted programs
    • Personal firewall: keeps intruders such as hackers away from your activities
    • Site advisor: alerts you if the website you're trying to reach contains dangerous content such as malware
    • Parental controls: block access to certain websites, keywords or specific pages deemed inappropriate for children

    BT broadband email features

    All BT broadband packages offer users free access to the BT Mail service, with a personal email address ending in @btinternet.com. Features of this include:

    • A browser-based mail service that can be accessed from anywhere in the world
    • Up to ten additional email addresses for family and friends
    • Advanced email security, including antispam and antivirus features

    BT Cloud storage

    BT broadband deals also come with free cloud storage, enabling users to back up their photos, videos and files safely on the cloud and access them from anywhere. This can be much cheaper and more convenient that having to back up files to external hard drives or USB sticks.

    BT customers get 10GB, 200GB or 1000GB (1TB) of free storage included in their broadband package, depending on the deal they choose, and can add to this from as little as £3 a month for an extra 50GB, or £9 a month for a massive 500GB.