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*The "average" speed displayed in Mb represents the speed available to 50% of customers with this product during peak time (between 8pm and 10pm). The actual speed you will get depends on your cabling, your area and (with non-fibre optic products) time of day and how far you are from the telephone exchange. Most providers will tell you the likely speed you will receive when you begin your online sign up — this may differ from the average speed displayed on our table.
The deals available at your postcode are subject to local availability. The provider will confirm availability for your line.
We aim to take the strain out of broadband comparison. Good broadband deals aren't just about the price, it's also about what's included in the product, the speeds offered and any extra incentives providers are offering. To balance all of these, we have developed a ranking formula that takes into account deals that are proving to be popular with our customers, that are competitive in the market and have a smooth buying process.
If you prefer, you can sort deals by monthly cost, speed or contract length. You can also choose to show costs as monthly or full contract, which lets you see the total spend over the contract period, including any setup costs.
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BT is the UK's largest telecommunications provider, offering services including broadband, home phone and pay TV packages. It has a history stretching back over 160 years, and was the first and only UK telecoms provider when the technology was initially invented in the 1800s.
BT was privatised in the 1980s to improve competition for consumers, and is now one of the 'Big Four' phone and broadband providers –– alongside Sky, Virgin Media and TalkTalk –– which deliver internet services to more than 90% of UK consumers, with BT alone having more than 7.5 million customers.
BT broadband packages come in a range of options, from standard ADSL (which operates through traditional copper telephone lines) to superfast, ultrafast, and full fibre broadband.
BT Superfast Fibre broadband provides average speeds of up to 67Mbps and is available in most locations across the UK (approximately 95% coverage). Specific locations can access much faster speeds with BT Ultrafast Fibre, which has guaranteed speeds of 100Mbps but can reach up to 900Mbps on certain full fibre packages. This incredibly fast service is ideal for high-quality streaming and gaming, and for downloading HD or 4K content on multiple devices at once.
BT also has its own pay TV services, with its flagship offering being BT Sport — the exclusive home of UEFA Champions League and Europa League football in the UK. The channel also offers coverage of Premier League football, Premiership rugby and UFC.
Here's what you get when you purchase a BT broadband package.
Available for free for all new customers signing up to BT Superfast Fibre packages, the original Smart Hub router is designed to give you a fast and reliable wireless internet connection throughout your home.
However, if you sign up to the firm's Superfast Fibre with Complete Wi-Fi or Ultrafast Fibre Plus offering, you'll get an even more advanced BT Smart Hub 2. If you don't want either of these packages, you can purchase a Smart Hub for £129 and a Smart Hub 2 for £200, plus postage.
Key features of BT Smart Hubs include:
If you have a large home, or one with thick walls that regular Wi-Fi struggles to penetrate, BT's 'Complete Wi-Fi' could be the answer. Available for both new and existing BT broadband customers for an additional charge (currently £7 per month), 'Complete Wi-Fi' combines the Smart Hub 2 with additional Wi-Fi discs to guarantee a strong signal in every room of your home.
Customers will initially receive one Wi-Fi disc to extend their signal, with BT claiming that a four-bedroom home could see an increase in Wi-Fi speeds of up to 25% with just one Wi-Fi disc. However, if you still have ‘not-spots’, BT will send up to two more discs free of charge. If after three months you can't get a signal everywhere, BT will refund you £100.
All BT deals come with antivirus software to protect your devices from harm. Standard and Superfast Fibre users will get BT Virus Protect for up to two devices, while Fibre with Halo 2 users can add BT Virus Protect to up to 15 devices.
Features of this software include:
All BT broadband packages offer users free access to the BT Mail service, with a personal email address ending in @btinternet.com. Features of this include:
BT broadband deals also come with free cloud storage, enabling users to back up their photos, videos and files safely on the cloud and access them from anywhere. This can be much cheaper and more convenient that having to back up files to external hard drives or USB sticks.
Most BT packages offer 200GB of cloud storage, with higher-end packages including 1000GB (1TB) of free storage included in their broadband package. You can also add to this from as little as £3 a month for an extra 50GB, or £9 a month for a massive 500GB.
Support from BT is available around the clock with a range of contact options, including phone helplines and online support. Customers can also sign up for the firm's additional 'Tech Experts' service for complete help with their other gadgets.
BT's phone helpline is available 24 hours a day, seven days a week and can be reached for free on 0800 800 150 from a UK landline.
Note: During the COVID-19 lockdown, customer service agents have limited availability. Where possible, please contact BT online in order to free agents to help vulnerable customers.
BT’s support service offers a range of online solutions, including a virtual assistant and video guides to walk you through many of the most common issues. You can also access a live chat service with a customer service agent if you can't find the answers you're looking for.
For help and support for BT Business customers details can be found here.
BT Home Tech Experts offer you the peace-of-mind that no matter what happens, you can get support from a certified tech expert. You can book two-hour appointments, seven days a week, to help you with everything from getting your broadband set up, to making the most of your BT connection.
This is a subscription service that comes with two options.
Both services also include a yearly PC health-check worth £80.