BT broadband deals

About BT broadband

BT is the UK's largest telecommunications provider, and its broadband, home phone, pay TV and mobile phone services are some of the most popular in the country. It has a history stretching back over 160 years and it also owns two other well-known brands - EE and Plusnet - who provide their own popular broadband and mobile services.

BT was the first and only UK telecoms provider when the telephone network was invented in the 1800s, but for a very long time it was owned by the Post Office. It was only named 'British Telecom' from 1980, when the service was privatised and turned into a company in its own right.

It's now one of the Big Four phone and broadband providers (alongside Sky, Virgin Media and TalkTalk) which deliver internet services to more than 97% of UK consumers. And BT is still the most subscribed-to telecoms provider, currently serving around 10 million customers.

A quick look at BT broadband and TV services

BT broadband offers come with a range of options depending on the internet speed you require. It offers the full range of home internet services, from standard copper ADSL to superfast fibre, and even ultrafast and gigabit full fibre broadband.

BT's part-fibre broadband provides average speeds of up to 74Mbps and is available almost everywhere in the UK (approximately 97% coverage nationwide).

Specific locations can access much faster speeds with BT Ultrafast deals. They work through its full fibre service and offer speeds between 100 - 900Mbps. This incredibly fast service is ideal for large households that enjoy high-quality streaming and gaming on multiple devices at once, or those with multiple people working from home at the same time.

The provider also has its own pay-TV services, its flagship offering being TNT Sports, the exclusive home of UEFA Champions League and Europa League football in the UK. The channel also offers coverage of Premier League football, Premiership Rugby and UFC.

Read our BT broadband review for more of our thoughts on its service.

Uswitch BT broadband deals in my area

Simply enter your postcode and address in the BT broadband checker at the top of this page, and we'll give you details of which BT internet deals are available for your home.

Benefits of BT broadband packages

Learn about all the types of broadband you can get in the UK with our different types of broadband guide.

Is a landline included in BT Wi-Fi packages?

It’s very easy to add a landline to your BT broadband package, but it will come with an additional cost

The most popular and widely-available BT broadband deals use the same copper phone wires as your landline to get to your home, so it’s very easy to add when you’re choosing your broadband deal.

This does mean, however, if your only available options are BT Fibre Essential, BT Fibre 1 or BT Fibre 2 broadband, you’ll have to pay for line rental whether you want a landline or not.

So if you want to find a broadband deal without line rental, have a look at our guide on broadband without a landline.

Can I get BT broadband only?

BT's superfast fibre package relies on a landline to get to your property, but you don't have to pay for a home phone on top of your line rental. You can choose just its broadband service if you don't need a landline.

Browse more broadband only deals on Uswitch.

How expensive is BT broadband?

BT isn’t considered a budget broadband provider. Is prices are noticeably higher than some other large internet providers like Plusnet or TalkTalk, and far more expensive than altnet providers.

But the provider does appear to make up for its high prices with a host of premium features that some smaller providers just aren’t able to offer. With a comprehensive service that offers lots of added use and value, like Whole Home Wi-Fi and TNT Sports, you certainly get what you pay for if you choose BT.

If you're after some of BT's cheapest broadband plans, you'll want to look at its Fibre Essential or Fibre 1 deals, which start at around £28-30 per month for 24 months, for 30-50Mbps average broadband speeds.

However, you'll be able to find far cheaper deals than this for similar speeds from other providers. So if you're searching for low-cost broadband in particular, you can browse our range of cheap broadband deals.

Does BT have mid-contract price increases?

Yes. BT contract terms include an April price rise based on the rate of inflation in each previous December - plus its own annual rate of 3.9%. That meant a mid-contract increase of 14.4% in 2023, which (alongside Plusnet, EE and Vodafone) was the largest inflation-based price increase for broadband ever.

If there are any other price increases, BT is required to let you know and give you the option to cancel your BT contract. So be sure to read your T&Cs thoroughly.

What else is included in BT broadband plans?

Here's what you get when you purchase a BT broadband package, from routers to connection guarantees to internet security.

BT Smart Hub and BT Smart Hub 2 Wi-Fi router

Available for free for all new customers signing up to BT Superfast Fibre packages, the original BT Smart Hub router is designed to give you a fast and reliable wireless internet connection throughout your home.

However, if you sign up to either BT Superfast Fibre with Complete Wi-Fi, or BT Ultrafast Fibre, you'll get an even more advanced Smart Hub 2 for free.

If you don't want either of these packages but still want to use the router, you can purchase a Smart Hub 2 for £200, plus postage.

BT Smart Hub 2 specs include:

• Seven antennas, each carefully positioned for optimum Wi-Fi performance

• Smart channel selection, which ensures all your devices automatically connect to the fastest Wi-Fi channel and frequency available

• Smart Scan, which constantly monitors your network and hub's performance and reboots if there's a problem

BT Complete Wi-Fi

If you have a large home, or a property with thick walls that regular Wi-Fi struggles to penetrate, BT's 'Complete Wi-Fi' could help to solve your problems.

Available for both new and existing BT broadband customers for a small additional charge, its 'Complete Wi-Fi' service combines the Smart Hub 2 with additional Wi-Fi discs to all-but guarantee a strong signal in every room of your home.

Customers will initially receive one Wi-Fi disc to extend their signal, with BT claiming that a four-bedroom home could see an increase in Wi-Fi speeds of up to 25% with just one Wi-Fi disc.

However, if you still have ‘not-spots’ in your home after installing it, BT will send up to two more discs free of charge. And if after three months you can't get a signal everywhere, BT will refund you £100.

BT free antivirus and software features

All BT deals come with antivirus software to protect your devices from harm.

Broadband Unlimited and Superfast Fibre users will get BT Virus Protect for up to two devices, while Fibre with Halo 2 users can add BT Virus Protect to up to 15 devices.

BT antivirus key features:

• Virus scan: Protects your device from viruses, Trojans, tracking cookies, spyware, adware and other unwanted programs

• Personal firewall: Keeps intruders such as hackers away from your activities

• Site advisor: Alerts you if the website you're trying to reach contains dangerous content or malware

• Parental controls: Block access to certain websites, keywords or specific pages deemed inappropriate for children

Find out more about setting up parental controls with our dedicated guide.

BT broadband email

All BT broadband packages offer users free access to the BT Mail service, with a personal email address ending in @btinternet.com. Features of this include:

• A browser-based mail service that can be accessed from anywhere in the world

• Up to ten additional email addresses for family and friends

• Advanced email security, including antispam and antivirus features

Just be aware that, like all provider-led email addresses, you'll likely have to change it if you switch away from BT in the future.

Take a look at our guide on keeping your email address when you switch your broadband provider.

BT Cloud storage

BT broadband deals also come with free cloud storage, which lets you back up your photos, videos and files safely on the cloud and then access them from anywhere.

This can be much cheaper and more convenient than having to back up files to external hard drives or USB sticks.

Most BT packages offer 200GB of free cloud storage, with higher-end packages including up to 1000GB (1TB). You can also add an extras 50GB for £3 a month, or pay £9 a month for a massive 500GB boost.

BT broadband installation

BT's broadband, TV and home phone connections are powered by Openreach, which is the largest broadband network in the UK (and also owned by BT Group).

Most broadband providers use Openreach for their packages, so getting set up is very simple if you're switching to BT from another provider that uses it. These include part-fibre connections from Sky, TalkTalk, Plusnet, EE, NOW, Vodafone and more.

If you're switching from a full fibre connection, it's a little less guaranteed that you'll be switching between Openreach providers. The same goes if you're switching away from Virgin Media. In these cases, you'll also need to contact your old provider to cancel your service if you choose to switch to BT.

However, Openreach's full fibre providers still include the likes of Sky, Plusnet and EE, as well as TalkTalk and Vodafone for some of their full fibre connections.

How long does BT broadband take to set up?

In most cases, you'll likely be switching from another provider that uses the same network as BT, so the changeover from your old provider to BT should be relatively instant.

You'll be sent a Wi-Fi router to set up and plug in, but aside from that your connection change should be handled in the background in time for the activation date you chose.

However, if you're switching from a provider like Virgin Media, which runs its own cable broadband network, or

How to contact BT support and customer service

If you're experiencing an issue with your BT broadband, or you want to find out when your BT contract ends, support from BT is available around the clock with a range of contact options — including phone helplines and online support.

Customers can also sign up for the firm's additional 'Tech Experts' service for complete help with their other gadgets.

Contact BT by phone

BT's phone helpline is available 24 hours a day, seven days a week and can be reached for free on 0800 800 150 from a UK landline.

Your call will also be directed to BT's closest call centre to your location, just for that extra touch of familiarity when you speak to its support staff.

Contact BT online

BT’s support service offers a range of online solutions, including a virtual assistant and video guides to walk you through many of the most common issues.

You can also access a live chat service with a customer service agent if you can't find the answers you're looking for.

For personal accounts, visit the BT Contact Us page or post your questions to BT's official support community page.

For help and support for BT Business customers details can be found here.

BT Home Tech Experts

BT Home Tech Experts offer you the peace-of-mind that no matter what happens, you can get support from a certified tech expert.

You can book two-hour appointments, seven days a week, to help you with everything from getting your broadband set up, to making the most of your BT connection.

This is a subscription service that comes with two options.

• Either: An £8-per-month offering that will cover any issues related to your PC or laptop.

• Or: A £10-per-month service that extends coverage to any of your gadgets, including cameras, printers and smartphones.

Both services also include a yearly PC health-check worth £80.