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British Gas - Tariffs, charges and customer service

British Gas - Tariffs, charges and customer service

British Gas 2020 customer rating

British Gas was rated three stars out of five by customers in the 2020 independent survey of 17,000 UK households. British Gas reviews were collected by Uswitch and YouGov in the biggest survey of its kind.

British Gas - Uswitch Large Supplier of the Year 2020

British Gas' reviews were positive enough for it to scoop the Large Supplier of the Year prize in the 2020 Uswitch Energy Awards, with an Overall Customer Satisfaction Score of 71% - the highest out of the large energy suppliers.

British Gas also received the Best Large Supplier award in the Most Likely to be Recommended, Best App, Best Rewards, Best Energy Saving Support and Best Account Management categories.

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About British Gas

British Gas is part of the Centrica Group, which was formed following the merger of British Gas plc in 1997. British Gas also operates under the name Scottish Gas in Scotland.

British Gas tariffs and prices

As one of the leading energy suppliers in the UK, British Gas always has a wide range of energy tariffs available to meet the needs of as many customers as possible.

All British Gas energy tariffs currently available through Uswitch can be seen in the table below. The prices are based on an average household, so click 'compare now' to get a tailored British Gas quote.

Supplier Plan name Tariff type Price
British Gas Energy and Home Services Jul 2021v4 Fixed until 31 Jul 2021 £865 Compare now
British Gas HomeEnergy Fix Nov 2021v2 Fixed until 30 Nov 2021 £1082 Compare now
British Gas HomeEnergy Secure Jun 2022 Fixed until 30 Jun 2022 £1092 Compare now

This information is updated hourly with British Gas energy plans which are available to switch to through Uswitch. To appear in this table, plans must be available in at least 7 of the 14 regions.

British Gas energy price changes 2020

In February, British Gas announced a 2% price drop for its standard variable tariff customers as a response to the lowering of Ofgem's energy price cap level, effective from April 2020. This meant that its customers on those tariffs could expect to pay around £1,158 per year for their energy on average.

In August 2019, British Gas prices dropped by 6% on standard variable tariffs, also in response to a reduction in the energy price cap. The new rates came into force on 1 October 2019.

This price drop followed an increase in February 2019 when British Gas announced it would be raising prices for around 4 million of its standard variable customers by 10%, effective 1 April 2019. The supplier increased its rates to the new energy price cap level of £1,254.

In April 2018, British Gas prices rose by 5.5% on dual fuel standard variable rate tariffs, effective 29 May 2018.

The increase put the big six supplier's standard tariff at £369 above the cheapest energy deal on the market at the time of announcement.

Read more about British Gas's price change history.

The table below shows which of the big six energy suppliers, including British Gas, changed their prices in 2019-2020, and by how much:

Supplier Price change 1 Date effective Price change 2 Date effective Price change 3 Date effective

EDF Energy

+10% 1 Apr 2019 -6% 1 Oct 2019 -1% 1 Apr 2020


+10% 1 Apr 2019 -6% 1 Oct 2019 -1% 1 Apr 2020

British Gas

+10% 1 Apr 2019 -6% 1 Oct 2019 -2% 1 Apr 2020


+10% 1 Apr 2019 -6% 1 Oct 2019 -1% 1 Apr 2020


+10% 1 Apr 2019 -6% 1 Oct 2019 -1% 1 Apr 2020


+10% 1 Apr 2019 -6% 1 Oct 2019 -1% 1 Apr 2020

Based on a medium energy user on a standard dual fuel tariff, paying on receipt of bill, with bill sizes averaged across all regions.

Previous British Gas energy price changes

In August 2017, after freezing prices for six months, British Gas announced it would raise electricity prices by 12.5% on its standard plan customers. This price rise took effect 15 September 2017.

Previously, in February 2017, British Gas had announced it would extend its price freeze until August 2017. This news came after three other big six suppliers — EDF Energy, Scottish Power and npower — had announced price rises of 1.8%, 7.8% and 9.8%, respectively.

In November 2016, British Gas announced that it would freeze prices for standard rate customers for the winter season. The supplier promised to keep rates where they were until at least March 2017 (later extended to August 2017).

British Gas renewable energy

British Gas energy tariffs include various plans that feature renewable energy as a selling point. These green tariffs com in the form of offsetting carbon use (by funding projects dedicated to reducing carbon emissions) when customers buy gas, or matching electricity consumption by purchasing electricity generated from renewable sources.

Read more …

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