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British Gas

British Gas - Tariffs, Charges and Customer Service

British Gas is the UK's largest supplier of gas and electricity for domestic use. But does 'biggest' mean best? Find out what they offer and how British Gas tariffs, charges and customer service measure up.

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Who are British Gas?

British Gas is part of the Centrica Group, which was formed following the merger of British Gas plc in 1997. British Gas also operates under the names Scottish Gas in Scotland and Nwy Prydain in Wales.

British Gas customer satisfaction

In our 2017 Energy awards, British Gas received a score of 75% in overall customer satisfaction, ranking it fifth among eight other suppliers.

Rated in 11 categories total, British Gas earned its best score in the category of incentives and rewards.

Managing Director of UK Home at British Gas Sarwjit Sambhi said of the results:

"We’re pleased that our customers are seeing the benefits of the improvements we’ve made to our customer service, and our overall customer satisfaction scores have increased. Our customers are at the heart of what we do at British Gas, and we will continue to listen to them so we can further improve the service we offer."

The customer service rating is based on an independent YouGov survey that was conducted between 27th October and 1st November 2016. A total of 5,028 UK energy consumers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted and are representative of all UK adults (18+).

Recent price changes from British Gas and all big six suppliers

In November 2016, British Gas announced that it would freeze prices for standard rate customers for the winter season. The supplier promised to keep rates where they are until at least March 2017.

See previous price changes from British Gas and other suppliers below

Supplier Date effective Avg price change (%)

EDF Energy

1 March 2017 Up-arrow1.2%


1 Feb 2016 Down-arrow5.1%

British Gas

16 March 2016 Down-arrow5.1%


15 March 2016 Down-arrow5.4%


29 March 2016 Down-arrow5.3%


28 March 2016 Down-arrow5.2%

British Gas price rises

British Gas last announced a price rise in October 2013, when the company said it would raise prices by 9.2% on average, or about £123 more per year for the average customer. This would go into effect on 23 November 2013. (In 2014 and in 2015, the supplier announced three price cuts to its gas customers.)

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