British Gas is part of the Centrica Group, which was formed following the merger of British Gas plc in 1997. British Gas also operates under the name Scottish Gas in Scotland. The latest UK energy statistics found that British Gas remains the biggest energy supplier in the UK with 20% of the overall market share.
British Gas energy tariffs include various plans that feature renewable energy as a selling point. These green tariffs come in the form of offsetting carbon use (by funding projects dedicated to reducing carbon emissions) when customers buy gas, or matching electricity consumption by purchasing electricity generated from renewable sources.
As of July 2023, British Gas has a 3.7 TrustPilot rating from over 150,000 reviews. With 49% of the reviews rated as five-star and 30% rated as one-star, it's clear that it's a polarising supplier where its longevity in the market and preconceptions that customers may have about it could be working against it. The good reviews highlight strong customer service and effective engineer call-outs.
British Gas's app allows customers to do all the normal things associated with having an energy account, like submitting meter readings, paying bills and tracking energy usage. However, because the boiler side of its business is so important, it also allows customers to book engineer appointments for services and repairs and sign up to and manage boiler cover.
British Gas customers can get a smart meter with British Gas regardless of whether you're on a credit or prepayment meter. All you need to do is log into your account and book your appointment for an engineer to come and install the new meter, which shouldn't take more than a couple of hours.
British Gas offers customers energy-efficient boilers or, for those who want to take the extra step to getting a greener home, air source heat pumps.
The energy market is challenging and unpredictable at the moment and there is a certain level of risk to some suppliers - find out why in our energy market Q&A guide.