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British Gas - Tariffs, charges and customer service

British Gas - Tariffs, charges and customer service

British Gas 2019 customer rating

British Gas was rated three stars out of five by customers in the 2019 independent survey from uSwitch and YouGov. The big six supplier's customers rated it in categories including Smart Meter Installation and Energy Efficiency.

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About British Gas

British Gas is part of the Centrica Group, which was formed following the merger of British Gas plc in 1997. British Gas also operates under the name Scottish Gas in Scotland.

British Gas energy prices and tariffs

As one of the leading energy suppliers in the UK, British Gas always has a wide range of energy tariffs available to meet the needs of as many customers as possible.

All British Gas energy tariffs currently available through uSwitch can be seen in the table below.

Supplier Plan name Tariff type Price
British Gas Energy Plus Protection Green Oct 2020 Fixed until 31 Oct 2020 £983 Compare now
British Gas HomeEnergy Fix Green Oct 2020 Fixed until 31 Oct 2020 £1177 Compare now
British Gas HomeEnergy Secure Green Mar 2022 Fixed until 31 Mar 2022 £1213 Compare now

This information is updated hourly with British Gas energy plans which are available to switch to through uSwitch. To appear in this table, plans must be available in at least 7 of the 14 regions.

British Gas energy price changes 2019

In August 2019, British Gas announced a 6% price drop for its standard variable tariff customers as a response to the lowering of Ofgem's energy price cap level. This meant that its customers on those tariffs could expect to pay around £1,177 per year for their energy. The new rates will come into force on 1 October 2019.

This rare price drop followed an increase in February 2019 when British Gas announced it would be raising prices for around 4 million of its standard variable customers by 10%, effective 1 April 2019. The supplier increased its rates to the new energy price cap level of £1,254.

In April 2018, British Gas announced a price rise of 5.5% for all dual fuel standard variable rate tariff customers, effective 29 May 2018.

The increase put the big six supplier's standard tariff at £369 above the cheapest energy deal on the market at the time of announcement.

Read more about British Gas's price change history.

The table below shows which of the big six energy suppliers, including British Gas, changed their prices in 2018 and 2019, and by how much:

Supplier Price change 1 Date effective Price change 2 Date effective

EDF Energy

+10% 1 Apr 2019 -6% 1 Oct 2019

E.ON

+10% 1 Apr 2019 -6% 1 Oct 2019

British Gas

+10% 1 Apr 2019 -6% 1 Oct 2019

ScottishPower

+10% 1 Apr 2019 N/A N/A

SSE

+10% 1 Apr 2019 -6% 1 Oct 2019

npower

+10% 1 Apr 2019 -6% 1 Oct 2019

Based on a medium energy user on a standard dual fuel tariff, paying on receipt of bill, with bill sizes averaged across all regions.

Previous British Gas energy price changes

In August 2017, after freezing prices for six months, British Gas announced it would raise electricity prices by 12.5% on its standard plan customers. This price rise took effect 15 September 2017.

Previously, in February 2017, British Gas had announced it would extend its price freeze until August 2017. This news came after three other big six suppliers — EDF Energy, Scottish Power and npower — had announced price rises of 1.8%, 7.8% and 9.8%, respectively.

In November 2016, British Gas announced that it would freeze prices for standard rate customers for the winter season. The supplier promised to keep rates where they were until at least March 2017 (later extended to August 2017).

British Gas renewable energy

British Gas offers various tariffs which feature renewable energy as a selling point in the form of offsetting carbon use (by funding projects dedicated to reducing carbon emissions) when customers buy gas, or matching electricity consumption by purchasing electricity generated from renewable sources.

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