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British Gas

British Gas - Tariffs, Charges and Customer Service

British Gas is the UK's largest supplier of gas and electricity for domestic use. But does 'biggest' mean best? Find out what they offer and how British Gas tariffs, charges and customer service measure up.

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Who are British Gas?

British Gas is part of the Centrica Group, which was formed following the merger of British Gas plc in 1997. British Gas also operates under the names Scottish Gas in Scotland and Nwy Prydain in Wales.

British Gas customer satisfaction

In our 2017 Energy awards, British Gas received a score of 75% in overall customer satisfaction, ranking it fifth among eight other suppliers.

Rated in 11 categories total, British Gas earned its best score in the category of incentives and rewards.

Managing Director of UK Home at British Gas Sarwjit Sambhi said of the results:

"We’re pleased that our customers are seeing the benefits of the improvements we’ve made to our customer service, and our overall customer satisfaction scores have increased. Our customers are at the heart of what we do at British Gas, and we will continue to listen to them so we can further improve the service we offer."

The customer service rating is based on an independent YouGov survey that was conducted between 27th October and 1st November 2016. A total of 5,028 UK energy consumers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted and are representative of all UK adults (18+).

Recent price changes from British Gas and all big six suppliers

In February 2017, British Gas announced it would extend its price freeze until August 2017. This news came after three other big six suppliers — EDF Energy, ScottishPower and npower — had announced price rises of 1.8%, 7.8% and 9.8%, respectively.

uSwitch Energy Expert Claire Osborne said of the news: " ... On the surface this will seem to offer good short term peace of mind for the 6 million customers on British Gas’s standard plan. However, when you consider its standard plan is £210 more expensive than the cheapest plan on the market – you soon realise this isn’t the excellent news British Gas claims. "Price freezes look good on paper, but in reality it is holding prices of the most expensive rates. Even with this freeze, the British Gas standard variable plan is a long way from being the cheapest on the market ... Customers should be switching supplier rather than accepting freezes. You can get a better deal that offers longer protection by switching to a cheaper fixed deal now.”

See the most recent price changes from British Gas and other suppliers below

Supplier Date effective Avg price change (%)

EDF Energy

21 June 2017 Up-arrow7.2%


26 April 2017 Up-arrow9%

British Gas

through July 2017 Price freeze


31 March 2017 Up-arrow7.8%


28 April 2017 Up-arrow7%


16 March 2017 Up-arrow9.8%

*Based on a medium energy user on a standard dual fuel tariff, paying on receipt of bill, with bill sizes averaged across all regions.

British Gas price rises and price announcments

In November 2016, British Gas announced that it would freeze prices for standard rate customers for the winter season. The supplier promised to keep rates where they are until at least March 2017 (in early 2017 the supplier stated it would extend its price freeze until August 2017).

British Gas last announced a price rise in October 2013, when the company said it would raise prices by 9.2% on average, or about £123 more per year for the average customer. This would go into effect on 23 November 2013. (In 2014 and in 2015, the supplier announced three price cuts to its gas customers.)

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