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British Gas - Tariffs, charges and customer service

British Gas - Tariffs, charges and customer service

British Gas 2020 customer rating

British Gas was rated three stars out of five by customers in the 2020 independent survey of 17,000 UK households. British Gas reviews were collected by Uswitch and YouGov in the biggest survey of its kind.

British Gas - Uswitch Large Supplier of the Year 2020

British Gas' reviews were positive enough for it to scoop the Large Supplier of the Year prize in the 2020 Uswitch Energy Awards, with an Overall Customer Satisfaction Score of 71% - the highest out of the large energy suppliers.

British Gas also received the Best Large Supplier award in the Most Likely to be Recommended, Best App, Best Rewards, Best Energy Saving Support and Best Account Management categories.

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About British Gas

British Gas is part of the Centrica Group, which was formed following the merger of British Gas plc in 1997. British Gas also operates under the name Scottish Gas in Scotland.

British Gas tariffs and prices

As one of the leading energy suppliers in the UK, British Gas always has a wide range of energy tariffs available to meet the needs of as many customers as possible.

All British Gas energy tariffs currently available through Uswitch can be seen in the table below. The prices are based on an average household, so click 'compare now' to get a tailored British Gas quote.

Supplier Plan name Tariff type Price
British Gas Energy Plus Home Cover Sep 2021v3 Fixed until 30 Sep 2021 £891 Compare now
British Gas HomeEnergy Fix Nov 2021v3 Fixed until 30 Nov 2021 £1065 Compare now

This information is updated hourly with British Gas energy plans which are available to switch to through Uswitch. To appear in this table, plans must be available in at least 7 of the 14 regions.

British Gas energy price changes 2020

In August 2020, British Gas prices were reduced by 7% for customers on standard variable or default tariffs, in line with a reduction in Ofgem's energy price cap level. The price change will come into effect in October 2020, and will mean an average £82 price drop for customers on the supplier's standard tariff.

In February, British Gas announced a 2% price drop for its standard variable tariff customers, also in response to a drop in the price cap. This price drop was effective from April 2020.

The table below shows recent changes to British Gas prices, alongside changes by the rest of the big six energy suppliers:

Supplier Price change 1 Date effective Price change 1 Date effective Price change 3 Date effective
EDF Energy -6% 1 Oct 2019 -1% 1 Apr 2020 -7% 1 Oct 2020
E.ON -6% 1 Oct 2019 -1% 1 Apr 2020 -7% 1 Oct 2020
British Gas -6% 1 Oct 2019 -1% 1 Apr 2020 -7% 1 Oct 2020
ScottishPower -6% 1 Oct 2019 -1% 1 Apr 2020 -7% 1 Oct 2020
SSE -6% 1 Oct 2019 -1% 1 Apr 2019 -7% 1 Oct 2020
npower -6% 1 Oct 2019 -1% 1 Apr 2019 -7% 1 Oct 2020

Based on a medium energy user on a standard dual fuel tariff, paying on receipt of bill, with bill sizes averaged across all regions.

Previous changes to British Gas prices

In August 2019, British Gas prices dropped by 6% on standard variable tariffs, also in response to a reduction in the energy price cap. The new rates came into force on 1 October 2019.

This price drop followed an increase in February 2019 when British Gas announced it would be raising prices for around 4 million of its standard variable customers by 10%, effective 1 April 2019. The supplier increased its rates to the new energy price cap level of £1,254.

In April 2018, British Gas prices rose by 5.5% on dual fuel standard variable rate tariffs, effective 29 May 2018.

The increase put the big six supplier's standard tariff at £369 above the cheapest energy deal on the market at the time of announcement.

Read more about British Gas's price change history.

British Gas renewable energy

British Gas energy tariffs include various plans that feature renewable energy as a selling point. These green tariffs com in the form of offsetting carbon use (by funding projects dedicated to reducing carbon emissions) when customers buy gas, or matching electricity consumption by purchasing electricity generated from renewable sources.

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