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British Gas

British Gas - Tariffs, Charges and Customer Service

British Gas is the UK's largest supplier of gas and electricity for domestic use. But does 'biggest' mean best? Find out what they offer and how British Gas tariffs, charges and customer service measure up.

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Who are British Gas?

British Gas is part of the Centrica Group, which was formed following the merger of British Gas plc in 1997. British Gas also operates under the names Scottish Gas in Scotland and Nwy Prydain in Wales.

Recent price changes from British Gas

In August 2017, after freezing prices for six months, British Gas announced it would raise electricity prices by 12.5% on its standard plan customers. This price rise would take effect 15 September.

Claire Osborne, energy expert at uswitch says:

“It’s time switch supplier and send a message that price rises like these just aren’t acceptable.

“Seven in 10 households are overpaying for their energy on expensive standard tariffs, yet within ten minutes they could switch and save hundreds of pounds – as well as protect themselves against further hikes by fixing their tariff.”

Previously, in February 2017, British Gas had announced it would extend its price freeze until August 2017. This news came after three other big six suppliers — EDF Energy, ScottishPower and npower — had announced price rises of 1.8%, 7.8% and 9.8%, respectively.

See the most recent price changes from British Gas and other suppliers below:

Supplier Date effective Avg price change (%)

EDF Energy

21 June 2017 Up-arrow7.2%


26 April 2017 Up-arrow9%

British Gas

15 Sept 2017 Up-arrow7.5%


31 March 2017 Up-arrow7.8%


28 April 2017 Up-arrow7%


16 March 2017 Up-arrow9.8%

*Based on a medium energy user on a standard dual fuel tariff, paying on receipt of bill, with bill sizes averaged across all regions.

British Gas price rises and price announcments

In November 2016, British Gas announced that it would freeze prices for standard rate customers for the winter season. The supplier promised to keep rates where they are until at least March 2017 (in early 2017 the supplier stated it would extend its price freeze until August 2017).

British Gas last announced a price rise in October 2013, when the company said it would raise prices by 9.2% on average, or about £123 more per year for the average customer. This would go into effect on 23 November 2013. (In 2014 and in 2015, the supplier announced three price cuts to its gas customers.)

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