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British Gas - Reviews, tariffs and prices

British Gas - Reviews, tariffs and prices

British Gas 2021 customer rating

British Gas was rated three stars out of five by customers in the 2020 independent survey of 17,000 UK households. British Gas reviews were collected by Uswitch and YouGov in the biggest survey of its kind.

British Gas - Uswitch Large Supplier of the Year 2020

British Gas' reviews were positive enough for it to scoop the Large Supplier of the Year prize in the 2020 Uswitch Energy Awards, with an Overall Customer Satisfaction Score of 71% - the highest out of the large energy suppliers.

British Gas also received the Best Large Supplier award in the Most Likely to be Recommended, Best App, Best Rewards, Best Energy Saving Support and Best Account Management categories.

To find your cheapest British Gas tariff and compare British Gas deals alongside other suppliers, type your postcode in the box and hit ‘Compare now’.

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Run an energy comparison and switch before 12 February for a chance to win one of 10 prizes of up to £1,320 towards your energy bills (T&Cs apply).

About British Gas

British Gas is part of the Centrica Group, which was formed following the merger of British Gas plc in 1997. British Gas also operates under the name Scottish Gas in Scotland.

British Gas and Breeze Energy

British Gas was appointed by energy regulator Ofgem to take on the customers of Breeze Energy when the small supplier ceased trading. Breeze Energy's 18,000 customers were transferred to British Gas tariffs from December 2019.

British Gas and Robin Hood Energy/Ebico

British Gas took on the customers of Robin Hood Energy, as well as its partners including Ebico. Robin Hood and Ebico's 112,000 customers were transferred to British Gas tariffs as part of the sale of the companies in September 2020.

British Gas tariffs and prices

As one of the leading energy suppliers in the UK, there are a range of British Gas tariffs available to meet the needs of as many customers as possible.

All British Gas energy tariffs currently available through Uswitch can be seen in the table below. The prices are based on an average household, so click 'compare now' to find the cheapest British Gas tariff for you.

Supplier Plan name Tariff type Price
British Gas Energy Plus Protection Feb 2022v6 Fixed until 28 Feb 2022 £979 Compare now
British Gas Online Fix Feb 2022v6 Fixed until 28 Feb 2022 £979 Compare now

This information is updated hourly with British Gas energy plans which are available to switch to through Uswitch. To appear in this table, plans must be available in at least 7 of the 14 regions.

How British Gas prices have changed in 2020

Like all energy suppliers in the UK, British Gas is subject to the Ofgem price cap, which sets the maximum price that can be charged for British Gas' standard tariff. These types of standard variable or default tariffs tend to be more expensive than fixed plans, and are usually not the cheapest British Gas tariffs available.

In August 2020, British Gas prices were reduced by 7% for customers on standard variable or default tariffs, in line with a reduction in Ofgem's energy price cap level. The price change came into effect in October 2020, and translates into an average £82 price drop for customers on the British Gas' standard tariff.

In February, there was a price drop for British Gas' standard tariff customers, also in response to a drop in the price cap. This price drop was effective from April 2020.

The table below shows recent changes to British Gas standard tariff prices, alongside changes by the rest of the big six energy suppliers:

Supplier Price change 1 Date effective Price change 1 Date effective Price change 3 Date effective
EDF Energy -6% 1 Oct 2019 -1% 1 Apr 2020 -7% 1 Oct 2020
E.ON -6% 1 Oct 2019 -1% 1 Apr 2020 -7% 1 Oct 2020
British Gas -6% 1 Oct 2019 -1% 1 Apr 2020 -7% 1 Oct 2020
ScottishPower -6% 1 Oct 2019 -1% 1 Apr 2020 -7% 1 Oct 2020
SSE -6% 1 Oct 2019 -1% 1 Apr 2019 -7% 1 Oct 2020
npower -6% 1 Oct 2019 -1% 1 Apr 2019 -7% 1 Oct 2020

Based on a medium energy user on a standard dual fuel tariff, paying on receipt of bill, with bill sizes averaged across all regions.

Previous changes to British Gas prices

In August 2019, British Gas prices dropped by 6% on standard variable tariffs, also in response to a reduction in the energy price cap. The new rates came into force on 1 October 2019.

This price drop followed an increase in February 2019 when the supplier announced it would be raising prices for around four million customers on the British Gas standard tariff by 10%, effective 1 April 2019. The supplier increased its rates to the new energy price cap level of £1,254.

In April 2018, British Gas prices rose by 5.5% on dual fuel standard variable rate tariffs, effective 29 May 2018.

The increase put the price of British Gas' standard tariff at £369 above the cheapest energy deal on the market at the time of announcement.

Read more about British Gas's price change history.

British Gas renewable energy

British Gas energy tariffs include various plans that feature renewable energy as a selling point. These green tariffs come in the form of offsetting carbon use (by funding projects dedicated to reducing carbon emissions) when customers buy gas, or matching electricity consumption by purchasing electricity generated from renewable sources.

Read more …

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