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Uswitch comments on Ofcom's update on their guidance on the treatment of financially vulnerable customers

Uswitch have issued the below comment following Ofcom's announcement that it would be updating the guidance for providers on how to treat financially vulnerable customers.

Ernest Doku, telecoms expert at Uswitch.com, comments: “The cost of living is increasing at an alarming rate and telecoms customers aren’t immune to these rises.

“Today’s announcement from Ofcom, updating their guidance on the treatment of vulnerable customers, sends a clear message and shows consistency to providers when helping those who are in financial difficulties or are in debt on their broadband or phone bills. 

“As broadband is an essential utility, many providers have packages available for financially vulnerable customers, but our research found that two thirds of these customers (65%) don’t know these options are available.

“Broadband providers must do more to help people in need. For those struggling to find work, internet access is vital and being threatened with disconnection can cause huge stress.

“Social tariffs aren’t the only way broadband customers can save money. Seven million households in Britain are overpaying by £162 a year because they don’t realise they are out of contract on their deal, despite the looming price rises.”

FOR MORE INFORMATION

Rianna York
Phone: 07817 083 280
Email: rianna.york@rvu.co.uk
Twitter: @UswitchPR

About Uswitch 

Uswitch is one of the UK’s top comparison websites for home services switching, including broadband, mobiles, SIM Only and insurance. We’ve saved consumers over £2.5 billion off their bills since we launched in September 2000.

In 2022, Uswitch launched its free mobile app, Utrack, to help consumers manage their home energy costs. By connecting to their smart meter, users can track their energy usage hourly, get dynamic insights and calculate potential savings with handy tips. 

Uswitch is part of RVU, a global group of online brands with a mission to empower consumers to make more confident home services, insurance and financial decisions.